Civilian Human Resources Benefits Contact Center (HRBCC)

Agency:	DEPT OF DEFENSE
State:	Virginia
Type of Government:	Federal
FSC Category:	R - Professional, Administrative and Management Support Services
NAICS Category:	561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date:	Sep 3, 2026
Due Date:	Sep 16, 2026
Solicitation No:	N69199HRBCCFY27
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Active

Contract Opportunity

Notice ID

N69199HRBCCFY27

Related Notice

Department/Ind. Agency

DEPT OF DEFENSE

Sub-tier

DEPT OF THE NAVY

Major Command

NAVSUP

Sub Command

NAVSUP GLOBAL LOGISTICS SUPPORT

Sub Command 2

NAVSUP FLC NORFOLK

Office

NAVSUP FLT LOG CTR NORFOLK

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General Information

Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Sep 03, 2026 12:51 pm EDT
Original Response Date: Sep 16, 2026 10:00 am EDT
Inactive Policy: Manual
Original Inactive Date: Mar 03, 2027
Initiative:
- None

Classification

Original Set Aside:
Product Service Code: R431 - SUPPORT- PROFESSIONAL: HUMAN RESOURCES
NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
Place of Performance:
OCHR NORFOLK OPERATIONS CENTERNORFOLK NAVAL SHIPYARDPORTSMOUTH VA 23709 23709

Description

SOURCES SOUGHT: This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).

Attachments/Links

Contact Information

Contracting Office Address

ATTENTION CODE 301 1968 GILBERT STREET SUITE 600
NORFOLK , VA 23511-3392
USA

Primary Point of Contact

William Spencer
william.p.spencer.civ@us.navy.mil
Phone Number 7712293528

Secondary Point of Contact

History

Sep 03, 2026 12:51 pm EDTSources Sought (Original)

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Civilian Human Resources Benefits Contact Center (HRBCC)

Description

See Also