Cityworks Professional Services

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
REQUEST FOR QUALIFICATIONS
Cityworks Professional Services
REQUEST NUMBER: 2615
DUE DATE: June 17, 2026
DUE TIME: 2:00 pm (local)
RFQ #2615:
Cityworks Professional Services 0

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
Contents
INTRODUCTION..................................................................................................................................................... 2
SOLICITATION AND PROJECT SCHEDULE ........................................................................................................... 2
VOLUNTARY VIRTUAL PRE-SUBMISSION CONFERENCE .................................................................................. 3
WORK SCOPE ......................................................................................................................................................... 4
REQUESTS FOR INFORMATION ........................................................................................................................... 6
SUBMISSION FORMAT AND EVALUATION CRITERIA ....................................................................................... 6
STATEMENT OF QUALIFICATIONS SUBMISSION ............................................................................................... 8
TERMS AND CONDITIONS ................................................................................................................................... 9
MICHIGAN FREEDOM OF INFORMATION ACT ................................................................................................ 11
EVALUATION, STATUS UPDATES/AWARD NOTIFICATION ............................................................................ 11
EXHIBITS .............................................................................................................................................................. 13
Exhibit A - Sample Services Contract ............................................................................................................................................. 13
RFQ #2615:
Cityworks Professional Services 1

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
INTRODUCTION
The Gerald R. Ford International Airport Authority (GFIAA) is requesting Statements of Qualifications from
qualified firms to provide professional consulting services on an as-needed basis for the GFIAA's Cityworks
asset management system which includes Part 139 inspections, tracking, and reporting, Safety Management
Systems (SMS) reporting and inspections, and serves as the computerized maintenance management system
for asset maintenance teams.
The Gerald R. Ford International Airport is the second busiest airport in Michigan, serving business and leisure
travelers with nonstop and connecting flights to over 30 direct destinations on eight airlines. The Ford Airport
is managed and operated by the Gerald R. Ford International Airport Authority.
To obtain the highest quality project delivery within the required schedule and budget allocations, GFIAA seeks
a partner through a 2-part public Qualifications-Based Selection process which includes an initial qualifications
evaluation followed by interviews and contract negotiation with the selected firm. This 2-part selection process
articulates the GFIAA's goals and provides openness and consistency so that all qualified firms receive fair
consideration.
SOLICITATION AND PROJECT SCHEDULE
ACTIVITY DATE
RFQ Issue Date May 20, 2026
Pre-Submission Conference June 4, 2026 at 10 am
Question Deadline June 8, 2026
Submission Due Date June 17, 2026 at 2 pm
Contract Start Date July 20, 2026
GFIAA reserves the right to modify the deadline set forth in the above table in its sole discretion. Any such
modifications will be stated in an addendum.
RFQ #2615:
Cityworks Professional Services 2

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
VOLUNTARY VIRTUAL/HYBRID PRE-SUBMISSION CONFERENCE
CONFERENCE DETAILS
Conference Date June 4, 2026
Conference Time (local) 10 am
Teams Link Join:
https://teams.microsoft.com/meet/288653535613321?p=TJX99gHKHp1y3
XNXn1
Meeting ID: 288 653 535 613 321
Passcode: 4PN3mV9J
Need help? | System reference
Dial in by phone
+1 616-723-9108,,74785041# United States, Grand Rapids
Find a local number
Phone conference ID: 747 850 41#
For organizers: Meeting options | Reset dial-in PIN
Conference Room Golden Eagle Conference Room, 2nd Floor of the Airport Terminal Building
A voluntary virtual/hybrid pre-submission conference is scheduled for this request. Equal opportunity will be
provided for all Respondents to ask questions.
Attendees should enter the meeting a minimum of five (5) minutes before the scheduled date and time.
Attendance will be track automatically and kept for internal purposes.
Attendees requiring special services are asked to provide their requirements to the GFIAA at least
forty-eight (48) hours in advance to allow for accommodations.
RFQ #2615:
Cityworks Professional Services 3

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
WORK SCOPE
Background:
GFIAA uses Cityworks to support daily inspection and work activities across various departments and as our
primary digital asset management system. Our Cityworks environment is split into 3 information collection
types: Inspections, logbook entries (service requests), and work orders.
Inspections support the GFIAA Operations department including airfield Part 139 reporting. Airfield inspections
are completed three times a day and work orders are opened as needed during inspections to address
findings. Crystal report templates have been set up to report on inspection findings, associated work orders,
and work order resolutions. These findings are federally mandated to be reported to the Federal Aviation
Administration.
Logbook entries support day to day operations within the public facing areas of the airport by collecting data
on calls received by patrons and employees. These entries document the needs of user groups and improve
response times on critical business functions. Logbook entries also support our SMS program, a federally
mandated program to track instances of safety hazards.
Work orders are the backbone of the GFIAA asset maintenance system. Work orders are used to track work
completed on individual assets throughout airport facilities and the airfield. Work orders are generated using
multiple methods; Part 139 inspections, logbook entries, and Survey123 forms accessible to various user
groups.
Cityworks assets and associated data fields are stored and managed within the airport's ESRI Enterprise Portal.
Survey123 forms are set up through both the Enterprise Portal and ArcGIS Online. Cityworks work order and
logbook information are fed back into the GIS environment for dashboard creation and management.
To continue operating consistently at the asset level, identify opportunities for system and process
improvements, and to identify expectations (schedule, costs, trainings, and milestones) for Cityworks system
improvements, GFIAA is seeking a professional services partner to work with and support airport team
members on an as-needed basis. Following is an overview of services that may be performed during the multi-
year contract resulting from this solicitation. This summary is not intended to be a final scope nor inclusive of
all services to be provided, rather a representation of the intent of the contract.
Scope:
Consulting services anticipated to support GFIAA team members working in and with Cityworks (and by
extension GIS) may include, but are not limited to:
* Evaluation of existing systems (Cityworks Office) and processes at various levels including administrative
users and end users.
* Issue a summary report of current practices with recommendations for system and process
improvements and opportunities to increase value with additional Cityworks modules.
RFQ #2615:
Cityworks Professional Services 4

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
* Review Survey 123 and recommend expansion for end user engagement including standard processes,
documentation, and training.
* Recommend timelines and milestones for transition to Cityworks Respond and Trimble Unity before
respective sundowning dates.
* Support the GFIAA team to transition from Cityworks Office to other products and for the deployment
of additional modules. Support services may include data management, standard development (reports,
processes, etc.), training, and project management services.
* Support GFIAA in-house development of Cityworks processes, reports, and common practices for staff.
* Provide as-needed support services for Cityworks day-to-day functions.
* Support and execute GIS enterprise portal upgrades including identifying timing to maintain
compatibility with Cityworks.
* Identify process and support crystal reports transition to active reports.
* Provide active report template creation training.
* Document processes and provide training to add custom fields and make xml changes.
General maintenance & support services will include items such as:
* Support ESRI Enterprise Portal upgrade as needed, and confirm Cityworks compatibility.
* Survey123 to Cityworks integration support.
* On-call (as-needed) support for both Cityworks issues and related GIS problems.
* Provide proactive recommendations for system and workflow improvements.
* Timely preparation, planning, and scheduling for future upgrades.
* Support for end user training and establishing/documenting standard processes and workflows.
* System backend bug fixes.
* Maintaining partnership with airport IT department.
Evaluation Criteria:
Respondents will be evaluated based on qualifications including considerations in the following categories:
1. Related asset management experience
2. Experience working with Cityworks software, Cityworks clients, and Cityworks developers
3. Airport specific experience
4. Experience working with and integrating with the GIS environment
5. Experience of professional staff proposed for the contract
6. Availability of staff
7. Commitment for regular engagements, including frequency and response times
NOTE: This procurement is for professional services only and does not include Cityworks or GIS licensing.
RFQ #2615:
Cityworks Professional Services 5

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
REQUESTS FOR INFORMATION
Questions regarding this solicitation are to be submitted in writing to purchasing@grr.org prior to 2 p.m. on
June 8, 2026.
GFIAA reserves the right to publish and respond to an inquiry, respond directly to the inquirer without
publishing or not respond to the inquiry at its sole discretion. Unless otherwise indicated, all questions will be
complied into one document and answers will be issued as a Questions & Answers document within 4 days
after the question deadline.
It is the firm's responsibility to become familiar with and fully informed regarding the terms, conditions,
and specifications of this solicitation. Lack of understanding or misinterpretation of any portions of this
solicitation shall not be cause for withdrawal after opening or for subsequent protest of award. Addendums
will only be published by the GFIAA Purchasing Department and available for review at www.grr.org.
SUBMISSION FORMAT AND EVALUATION CRITERIA
Submissions should include and will be evaluated on the elements outlined below:
Executive Summary - One (1) page maximum
Summarize the Respondent's strong points and how experience, particularly with similar
responsibilities, will benefit the stakeholders.
Business Organization - One (1) page maximum
State the full name and address of the organization and, if applicable, the branch office, consultants,
or other subordinate elements that will provide or assist in providing the service. Include phone
number(s), email address(s) and Respondent's website address.
Problem Statement & Recommendation - Eight (8) pages maximum
State in succinct terms the Respondent's understanding of the major opportunities within this request.
Describe specifically the Respondent's intended process and responsibilities for consulting services
with considerations for defining and supporting system growth and improvements to support all
airport users. Identify important steps that will be taken to meet the GFIAA's expectations and identify
deliverables.
Project Staffing - Four (4) pages maximum
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Cityworks Professional Services 6

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
Provide a chart with the staff you are committing to the solicitation. Show lines of authority and
communication, and provide a brief role description with responsibilities for each person as they
relate to the solicitation as well as each staff member's key credentials
References - Three (3) page maximum
Provide a minimum of three (3) relevant references, preferably for projects of similar scope and detail.
Include the names of the projects, location, contract dates, project cost, and specific challenges;
identify project team members and references for each project including telephone numbers and email
addresses.
RFQ #2615:
Cityworks Professional Services 7

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
STATEMENT OF QUALIFICATIONS SUBMISSION
Responses may be delivered physically or electronically. To be considered, complete submissions must be
received prior to the due date and time specified (local time).
* Hard copy responses can be mailed or otherwise delivered to the address below.
Submission address:
Attn: AJ Nye, Procurement Specialist
Gerald R Ford International Airport Authority
5500 44th St SE
Grand Rapids, MI 49512
* Electronic responses can be securely uploaded as a single pdf document to:
https://www.dropbox.com/request/0zcwvfgq2awschf7lfps
Electronic submissions shall be named with a form or portion of the firm's name as part of the document
name.
The firm certifies the response submitted has not been made or prepared in collusion with any other
respondent and the prices, terms or conditions thereof have not been communicated by or on behalf of the
respondent to any other respondent prior to the official opening of this request. This certification may be
treated for all purposes as if it were a sworn statement made under oath, subject to the penalties for perjury.
Moreover, it is made subject to the provisions of 18 U.S.C. Section 1001, relating to the making of false
statements.
Submissions may be withdrawn by written request only if the request is received on or before the opening
date and time.
Submissions not meeting these criterions may be deemed non-responsive.
GFIAA is not liable for any costs incurred by any prospective firm prior to the awarding of a contract,
including any costs incurred in addressing this solicitation.
RFQ #2615:
Cityworks Professional Services 8

Gerald R. Ford International Airport Authority
Grand Rapids, Michigan
TERMS AND CONDITIONS
GFIAA reserves the right to require that its standard terms and conditions apply to any actual order placed in
response to a firm's submission. No attempt to modify GFIAA's Standard Terms and Conditions shall be
binding, absent agreement on such modification in writing and signed by GFIAA.
No payment shall be made to the Respondent for any extra material or services, or of any greater amount of
money than stipulated to be paid in the contract, unless changes in or additions to the contract requiring
additional outlay by the Respondent shall first have been expressly authorized and ordered in writing by
contract amendment or otherwise furnished by the GFIAA.
The intent of these specifications is to solicit a properly designed and all-inclusive response. Any
requirements not in the specifications, but which are needed for such a response, are to be included in the
submission.
The Gerald R Ford International Airport Authority, in accordance with the provisions of Title VI of the Civil
Rights Act of 1964 (78 Stat. 252, 42 USC 2000d to 2000d-4) and the Regulations, hereby notifies all bidders
or offerors that it will affirmatively ensure that for any contract entered into pursuant to this advertisement,
[select businesses, or disadvantaged business enterprises or airport concession disadvantaged business
enterprises] will be afforded full and fair opportunity to submit bids in response to this invitation and no
businesses will be discriminated against on the grounds of race, color, national origin (including limited English
proficiency), creed, sex (including sexual orientation and gender identity), age, or disability in consideration for
an award.
The Respondent shall not discriminate against an employee or applicant for employment with respect to hire,
tenure, terms, conditions or privileges of employment, or a matter directly or indirectly related to
employment, because of race, color, religion, national origin, age, sex, height, weight, marital status, or
disability that is unrelated to the individual's ability to perform the duties of a particular job or position.
The Respondent shall observe and comply with all applicable federal, state, and local laws, ordinances, rules
and regulations at all times during the completion of any contract with the GFIAA.
The terms of this request shall be interpreted, construed and enforced pursuant to the laws of the State of
Michigan, and the Parties irrevocably consent to the jurisdiction of the federal and state courts presiding in
Michigan.
The GFIAA is tax-exempt and a regional airport authority organized under 2015 P.A. 95, being MCL 259.137 et.
seq.
RFQ #2615:
Cityworks Professional Services 9