Citywide Digital Accessibility Compliance Platform

The City is seeking to procure a cloud-based digital accessibility compliance platform that supports automated monitoring, remediation guidance, governance, reporting, and staff training related to digital accessibility requirements. The platform will be used across multiple departments to monitor public-facing websites, documents, and digital communications for accessibility compliance and to track remediation progress over time.

The solution is intended to build sustainable accessibility capacity across the organization through centralized monitoring tools, role-based dashboards, issue tracking workflows, document accessibility support, and a self-service training component. This initiative will support ongoing compliance with ADA Title II, Section 508, and related accessibility standards while improving the consistency and accessibility of public digital services.

The City of St. Petersburg continues to expand its digital accessibility efforts as public services, communications, and information delivery increasingly rely on web, document, and multimedia platforms. Responsibility for creating accessible digital content is distributed across departments, resulting in varying levels of accessibility expertise and increasing compliance risk. This tool's need is brought to light by the DOJ's requirement for city entities with over 50,000 citizens to have all digital communications and information meet WCAG 2.1, Level AA, by April 24, 2026.