Citizen Identity Access Management (CIAM) System- UPDATED

Agency:	State Government of Tennessee
State:	Tennessee
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541519 - Other Computer Related Services
Posted Date:	Nov 26, 2025
Due Date:	Dec 4, 2025
Solicitation No:	RFI 31701-03586
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STATE OF TENNESSEE

FINANCE AND ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS

REQUEST FOR INFORMATION

FOR

Citizen Identity Access Management (CIAM) System

RFI # 31701-03586

10/16/2025

1. STATEMENT OF PURPOSE:

The State of Tennessee, Department of Finance and Administration, Strategic Technology

Solutions (“State”) issues this Request for Information (“RFI”) for the purpose of understanding

available market solutions, vendor capabilities, and industry best practices to guide the State’s

decision-making process.

The State’s vision is to establish a single identity, OneTN, for citizens that enables seamless

access across multiple state applications. OneTN must support identity proofing, secure

federation, and multi-factor authentication, while also integrating with legacy and modern

authentication systems.

The purpose of this RFI is to:

• Identify vendor capabilities in identity proofing, federation, and authentication.

• Understand technical approaches to integrating legacy and custom state applications.

• Explore multi-factor authentication (MFA) options and account management workflows.

• Evaluate potential challenges, such as non-unique usernames and user store migration.

• Assess vendor ability to support the State’s use cases for citizen digital identity.

2. BACKGROUND:

The State of Tennessee is undergoing a major digital transformation initiative to substantially

enhance and improve the experience of customers and stakeholders who engage with us. The

Tennessee Digital Government Strategy is our vision for providing a more personalized and

convenient experience for our citizens. We believe the Digital Government Strategy will:

• Make it easier to discover our resources.

• Show we know our citizens and anticipate their needs.

• Protect the privacy of users and build trust.

• Simplify how we present our services, so they are intuitive.

• Give access to everyone, no matter where they live or their abilities.

As such, the State is looking for information from potential suppliers of Customer Identity and

Access Management (CIAM) solutions to integrate with our broader initiative to deliver a new

Digital Engagement Platform (DEP). The aim is to deliver seamless, engaging experiences for

our customers and stakeholders who interact with our agencies using digital services. CIAM is

seen as a critical enabler in allowing customers access to these services in a secure but

frictionless manner, by managing their identity, authentication, authorization, and personalization

at every step of their customer journey. As the DEP evolves, there will be a need to extend and

scale the CIAM to support use cases, which may be delivered using web interfaces as well as

application programmable interfaces (APIs).

3. COMMUNICATIONS:

3.1. Please submit your response to this RFI to:

Rebekah Jenkins

Department of Finance & Administration

Strategic Technology Solutions (STS)

STS Business Operations - Contract Solutions

Rebekah.W.Jenkins@tn.gov

3.2. Please feel free to contact the STS with any questions regarding this RFI. The main point of

contact will be:

Rebekah Jenkins

Department of Finance & Administration

Strategic Technology Solutions (STS)

STS Business Operations - Contract Solutions

Rebekah.W.Jenkins@tn.gov

3.3. Please reference RFI # 31701-03586 with all communications to this RFI.

4. RFI SCHEDULE OF EVENTS:

EVENT

TIME

DATE

(Central Time (All dates are State

Zone)

business days)

1. RFI Issued

October 29, 2025

Written Questions and Comments

Deadline

State Response to Written Questions and

Comments

4. RFI Response Deadline

2:00 pm

November 10, 2025

November 21, 2025

December 4, 2025

5. GENERAL INFORMATION:

5.1. Please note that responding to this RFI is not a prerequisite for responding to any future

solicitations related to this project and a response to this RFI will not create any contract

rights. Responses to this RFI will become property of the State.

5.2. The information gathered during this RFI is part of an ongoing procurement. In order to

prevent an unfair advantage among potential respondents, the RFI responses will not be

available until after the completion of evaluation of any responses, proposals, or bids

resulting from a Request for Qualifications, Request for Proposals, Invitation to Bid or other

procurement method. In the event that the state chooses not to go further in the

procurement process and responses are never evaluated, the responses to the

procurement including the responses to the RFI, will be considered confidential by the

State.

5.3. The State will not pay for any costs associated with responding to this RFI.

5.4. The State may request Oral Presentations from RFI respondents.

5.5. Responses should be prepared, with emphasis on completeness and clarity, and should

NOT exceed fifty (50) pages in length. Responses, as well as any reference material

presented, must be written in English, and must be written on standard 8 ½” x 11” pages

and all text must be at least a 12-point font. All pages must be numbered. Embedded

URL’s are prohibited.

6. INFORMATIONAL FORMS:

The State is requesting the following information from all interested parties. Please fill out the

following forms:

RFI #31701-03586

TECHNICAL INFORMATIONAL FORM

1. RESPONDENT LEGAL ENTITY NAME:

2. RESPONDENT CONTACT PERSON:

Name, Title:

Address:

Phone Number:

Email:

3. Provide a description of your company’s experience providing this type (refer to the

Background section of this document) or similar engagements for a public sector entity

comparable to the one described in this RFI. Please include the name of the project, the length

of the project, and a contact person at the agency.

4. Describe your identity proofing approach to achieve NIST SP 800-63-4 IAL2 for the general

population and equitable alternatives for underserved populations. Include: (a) named data

sources and proofing methods; (b) third-party processors/sub-processors and data-handling

terms; (c) error correction & appeals workflow with SLA; (d) data minimization and State-

defined retention; (e) accommodations for non-citizens and users without standard IDs.

5. Do you have contracts with third parties (e.g., authoritative sources) to conduct identity-

proofing? If yes, please explain the relationship with these third parties.

6. Will you require the supporting information provided for any purpose(s) other than identity

proofing, authentication, or attribute assertions, related fraud migration, or legal

process/compliance?

7. Have you conducted a Privacy Impact Assessment for your capabilities? If so, is it publicly

available?

8. Will you require biometric information (including but not limited to facial prints as part of any

facial recognition software) in order to resolve, validate, and verify an initial identity or for

authentication processing?

9. What processes/mechanisms do you have in place for redressing requester complaints or

problems arising from identity-proofing and authentication processes?

10. Custodial and Guardian Access Management

a) Describe how your solution manages custodial or guardian relationships for minors,

dependents, or citizens requiring guardianship.

b) Explain how guardian or delegated access can be established, verified, and

maintained within your platform, including methods for linking dependent identities.

c) Describe how your solution enforces access controls, consent management, and

accountability when guardians act on behalf of dependent users.

d) Provide examples or case studies demonstrating how similar capabilities have been

implemented for public-sector or regulated entities.

e) Scenario: A citizen identifies as a parent or guardian and wishes to declare

dependents under their care to access government services. How does your system

support the registration, verification, and management of these dependent

relationships to ensure secure, policy-compliant access to appropriate services?

11. Does your identity-proofing and authentication processes utilize artificial intelligence or

machine learning algorithms at any stage of the process?

12. Identify which products included in your RFI response are FedRAMP certified and at what

level.

13. Identify which products included in your RFI response are available via AWS GovCloud,

Microsoft Azure, or a similar cloud environment.

14. What skills will be required by the state of Tennessee to support and grow the solution

implementation?

15. Describe how your solution supports the self-registration, identification, and authorization of

customers to access information via APIs.

16. Describe how customer onboarding and offboarding is handled using your solution.

17. Describe the features available to manage federated identity such as single sign-on (SSO) for

access between multiple backend systems, including any identity protocols supported.

18. Describe how progressive user profiling (using inferred and self-offered data) handled and how

this enables improved user engagement.

19. Describe how your solution manages service access policies (e.g. authentication using multi-

factor authentication (MFA)) and how this can be tailored for different personas.

20. Describe how your solution can integrate with on-premises or cloud-based enterprise identity

stores (e.g. Active Directory).

21. Describe how your solution supports customer consent, privacy management, and GDPR

compliance.

22. Provide details on any out of the box connectors provided by your solution to enable

integration with third party products and services.

23. Mobile Driver’s License (mDL) Integration

a) Describe how your solution can incorporate or leverage a mobile driver’s

license (mDL) as part of a citizen’s digital identity within the CIAM

platform.

b) Explain whether your solution can use an mDL for authentication or

elevation of privileges during login or transactional workflows.

c) Describe how your solution could use an mDL as part of initial or ongoing

identity proofing processes.

d) Explain how your solution enables citizen-facing applications to use

validated mDL data for application-specific functions (e.g., eligibility

verification, pre-filled forms, or attribute validation).

e) Describe how your solution remains mDL-aware after login and how it can

leverage the mDL for step-up or privileged actions within authenticated

sessions.

f) Indicate whether mDL data can be combined with other identity attributes

as part of multi-source or tiered identity proofing.

g) Identify and describe any features or modules in your solution specifically

designed to utilize or integrate with mDL technologies.

h) Specify any standards, frameworks, or integration methods (e.g., ISO/IEC

18013-5, NFC, QR code, API-based validation) supported by your solution

for mDL verification.

24. Include any information on the SLAs that are provided for the proposed solution including how

resilience is achieved in the event of a service failure.

25. System Capabilities

a) Identity Proofing: Describe proofing methods (e.g., integrated, third-party services). How

are proofing failures handled?

b) Federation & API Security: The platform MUST implement OIDC/OAuth 2.0 with PAR,

JAR/JARM, JWT BCP, issuer identification, and DPoP or mTLS; preference for

conformance to OpenID FAPI 2.0 Security Profile (Final). Provide conformance test results

or attestations.

c) Integration with Legacy Systems: Detail approaches for integrating with existing user

stores and custom SSO systems.

d) Authentication & MFA: The default authenticators MUST be phishing-resistant

(WebAuthn/passkeys/FIDO2). Provide fallback methods only with compensating controls

and UX to step-up to phishing-resistant factors. Describe device support, recovery, and

lost-device handling.

e) Account Management: How does your system handle non-unique usernames, password

expiry, or username changes?

f) Provisioning & Change Propagation: Describe how the solution meets SCIM 2.0 (RFCs

7643/7644) for user/group lifecycle. Describe how the solution provides webhooks/event

This page summarizes the opportunity, including an overview and a preview of the attached documents.

Document ID & Hyperlink:	RFI 31701-03586 Amendment 1 Amendment 2
Event Start - Response Due:	10/29/2025 12/04/2025
Event Name:	Citizen Identity Access Management (CIAM) System-UPDATED
Last Updated:	11/26/2025

Citizen Identity Access Management (CIAM) System- UPDATED

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