Cancer Program Patient Navigator

Delaware Health and Social Services
Division of Management Services
1901 N. DuPont Highway
New Castle, DE 19720
State of Delaware
Cancer Program Patient Navigator
Request for Proposal HSS-26-071
For
Division of Public Health
March 30, 2026
- Deadline to Respond -
May 18, 2026 at 1:00 PM (EDT)
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REQUEST FOR PROPOSALS FOR PROFESSIONAL SERVICES
Cancer Program Patient Navigator
ISSUED BY PUBLIC HEALTH
CONTRACT NUMBER HSS 26-071
Contents:
I. Overview
II. Scope of Services
III. Required Information
IV. Professional Services RFP Administrative Information
V. Contract Terms and Conditions
VI. RFP Miscellaneous Information
VII. Attachments
Appendix A - Minimum Mandatory Submission Requirements
Appendix B - Scope of Work and Tenhnical Requirements
Appendix C - Vendor Forms
Attachment 2 - Vendor Information Form
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Attachment 3 - Non-Collusion Statement
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Attachment 4 - Exception Form
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Attachment 5 - Confidentiality Form
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Attachment 6 - Business References
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Attachment 7 - Subcontractor Form - if applicable
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Appendix D - Templates/Sample Agreements
Professional Services Agreement
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Business Associate Agreement
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DTI Terms & Conditions
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Appendix E - Workplan Template
Appendix F - Project Cost Template
** Ctrl + Click on the headings above will take you directly to the section.
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STATE OF DELAWARE
Division of Public Health
I. Overview
The State of Delaware Department of Health and Social Services, Division of Public Health
seeks professional services for Cancer Program Patient Navigator. This request for proposals
("RFP") is issued pursuant to 29 Del. C. 6981 and 6982.
The proposed schedule of events subject to the RFP is outlined below:
Public Notice Date: 03/30/26
Deadline for Questions Date: 04/13/26 at 4:30 PM EDT
Response to Questions Posted by: Date: 04/27/26
Deadline for Receipt of Proposals Date: 05/18/26 at 1:00 PM EDT
Estimated Notification of Award Date: 06/09/26
Estimated Project Start Date Date: 10/01/26
Each proposal must be accompanied by a transmittal letter which briefly summarizes the
proposing firm's interest in providing the required professional services. The transmittal letter
must also clearly state and justify any exceptions to the requirements of the RFP which the
applicant may have taken in presenting the proposal. (Applicant exceptions must also be
recorded on Attachment 4).
Furthermore, the transmittal letter must attest to the fact, at a minimum, that the Vendor shall
not store or transfer non-public State of Delaware data outside of the United States. For
technology related solicitations, Vendors may refer to the Delaware Department of
Technology and Information identified terms and conditions included in this solicitation.
The State of Delaware reserves the right to deny any and all exceptions taken to the RFP
requirements.
A pre-bid meeting has NOT been established for this Request for Proposal.
Questions may be submitted no later than April 13, 2026.
All inquiries must be submitted in the Q/A section of the project listing in the Euna
Procurement (formerly Bonfire) Portal (https://dhss.bonfirehub.com).
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STATE OF DELAWARE
Division of Public Health
The Department's response to questions will be posted, according to the
procurement schedule, under the project listing in Euna Procurement
(formerly Bonfire) and to the State of Delaware Bid Solicitation Directory
Website: http://www.bids.delaware.gov/ by April 27. 2026.
II. Scope of Services
A. Background
The mission of the Division of Public Health is to protect and enhance the health of the
people of Delaware. The Division accomplishes its mission by:
* working together with others;
* addressing issues that affect the health of Delawareans;
* keeping track of the State's health;
* promoting positive lifestyles;
* responding to critical health issues and disasters;
* promoting the availability of health services.
The accomplishment of this mission will facilitate the Division in realizing its vision of
creating an environment in which people in Delaware can reach their full potential for a
healthy life.
Project Background
The Delaware Division of Public Health (DPH) administers several preventive health
programs, including Screening for Life (SFL), designed to provide cancer screening and
diagnostic services for eligible Delaware residents and Well-Integrated Screening and
Education for WOMen Across the Nation (WISEWOMAN) aimed at reducing
cardiovascular disease and stroke risk factors among women. To ensure timely,
coordinated, and client-centered access to these services, DPH seeks to engage Patient
Navigators who will guide clients through the cancer screening and diagnostic process
and ensure clients, aged 35 to 64, receive an integrated office visit via the WISEWOMAN
program.
The Delaware Screening for Life (SFL) Program serves as the implementation program
for the National Breast and Cervical Cancer Early Detection Program (NBCCEDP).
Established in 1997, the SFL program offers dual eligibility determination and enrollment
into both the SFL Program and/or the Health Care Connection (HCC) program. It also
provides integrated office visits for the WISEWOMAN program during breast or cervical
screening appointments.
SFL provides preventive cancer screening services to eligible clients, including lung,
colorectal, prostate, breast, and cervical cancer screenings. The program utilizes a
combination of state and federal funding to support these services. In addition to screening
services, SFL offers comprehensive care coordination to help mitigate barriers to
screening, such as transportation, documentation, or follow-up scheduling. The
WISEWOMAN program is a collaborative program with Screening for Life that engages
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STATE OF DELAWARE
Division of Public Health
women during their breast or cervical cancer screening appointment and offers specific
blood tests to measure blood sugar, cholesterol, and other indicators for cardiovascular
disease or stroke risk.
Patient Navigators play a vital role in improving patient outcomes by addressing barriers
to care, introducing and explaining the cancer screening and diagnostic process, ensuring
continuity, and facilitating communication between patients, health promotion advocates,
healthcare providers, and program administrators. Patient Navigators will also link
Delaware residents to additional healthcare service needs and social services resources.
Patient Navigators will work with Health Promotion Advocates (HPAs), the primary point
of contact for clients seeking enrollment into preventive health programs such as
Screening for Life and Health Care Connection, to facilitate access to essential cancer
screenings, and link to additional healthcare and social services resources.
HPAs are embedded within healthcare and community service facilities to ensure face-to-
face engagement with clients, streamline application processes, and facilitate navigation
through SFL and HCC program eligibility, enrollment, and follow-up. Their efforts are
essential to improving early detection rates and addressing health disparities across
Delaware. HPAs may coordinate client referrals with Patient Navigators.
B. Project Goals
The primary goals of this project are to:
1. Ensure that all clients eligible for Screening for Life (SFL) and non-SFL
clients receive effective, consistent, and compassionate navigation
throughout their screening or diagnostic journey through to final diagnosis.
If cancer is diagnosed, make appropriate referral for additional resources
such as the Delaware Cancer Treatment Program, survivorship programs,
or other needs.
2. Improve access to cancer screening and diagnostic services by
eliminating barriers such as transportation, language, and other social
determinants of health.
3. Ensure that clients, aged 35 to 64, receive a WISEWOMAN integrated
office visit during their breast or cervical cancer screening appointment.
4. Enhance coordination between hospital systems, the Division of Public
Health, and SFL program staff to streamline data collection, case
management, and follow-up processes
5. Maintain accurate, timely, and complete documentation of all client
navigation activities, screenings, and outcomes in data systems to be
determined by SFL and DPH (e.g. SFL database and Smartsheets).
6. Support overall DPH objectives of improving cancer prevention, early
detection, and reduction of incidences of chronic disease, cardiovascular
disease, and obesity, and promoting equitable health outcomes across
Delaware
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STATE OF DELAWARE
Division of Public Health
C. Scope of Services
Please refer to Appendix B for additional details/requirements for the Scope of
Work. All components listed in this section and Appendix B are mandatory.
III. Required Information
The following information shall be provided in each proposal in the order listed below. Failure
to respond to any request for information within this proposal may result in rejection of the
proposal at the sole discretion of the State.
A. Minimum Requirements
1. Provide Delaware license(s) and/or certification(s) necessary to perform services as
identified in the scope of work.
Prior to the execution of an award document, the successful Vendor shall either furnish
the Agency with proof of State of Delaware Business Licensure or initiate the process
of application where required.
2. Vendor shall provide responses to the Request for Proposal (RFP) scope of work and
clearly identify capabilities as presented in the General Evaluation Requirements
below.
3. Complete all appropriate attachments and forms as identified within the RFP.
4. Proof of insurance and amount of insurance shall be furnished to the Agency prior to
the start of the contract period and shall be no less than as identified in the bid
solicitation, Section V, Item G, subsection 8 (Insurance).
B. General Evaluation Requirements
1. Qualifications of vendor
a) Administrative Oversight
b) Past experience in successfully operating quality programs of a similar type and
with a similar population
c) Quality Assurance Program details
d) Available resources
2. Methodology Proposed
a) services proposed fit needs as expressed in RFP
b) proposed activities follow a logical sequence
c) adequacy of workplan & timeline schedules
d) builds on existing work of the Division's planning efforts
3. Responses to Scope of Services, Section II.
4. Evaluation of the proposed costs as they relate to
the proposed service delivery.
5. ACA Safe Harbor Fees
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STATE OF DELAWARE
Division of Public Health
IV. Professional Services RFP Administrative Information
A. RFP Issuance
1. Public Notice
Public notice has been provided in accordance with 29 Del. C. 6981.
2. Obtaining Copies of the RFP
This RFP is available in electronic form through the State of Delaware Procurement
website at https://mmp.delaware.gov/Bids/ and on Euna Procurement (formerly
Bonfire) at https://dhss.bonfirehub.com.
Paper copies of this RFP will not be available.
3. Assistance to Vendors with a Disability
Vendors with a disability may receive accommodation regarding the means of
communicating this RFP or participating in the procurement process. For more
information, contact the Designated Contact no later than ten days prior to the deadline
for receipt of proposals.
4. RFP Designated Contact
All requests, questions, or other communications about this RFP shall be made
through Euna Procurement (formerly Bonfire) at https://dhss.bonfirehub.com.
Communications made to other State of Delaware personnel or attempting to ask
questions by phone or in person will not be allowed or recognized as valid and may
disqualify the vendor.
Vendors should rely only on written statements issued by the RFP designated
Contracts, Management and Procurement contact.
The RFP designated contact is:
Maurica Sampson
417 Federal Street Dover, DE 19901
Maurica.sampson@delaware.gov
Contracts, Management and Procurement Contact:
Eddie Mui
Management Analyst III
DHSS_DMS_dmsprocure@delaware.gov
5. Consultants and Legal Counsel
The State of Delaware may retain consultants or legal counsel to assist in the review
and evaluation of this RFP and the vendors' responses. Bidders shall not contact the
State's consultant or legal counsel on any matter related to the RFP.
6. Contact with State Employees
Direct contact with State of Delaware employees other than the State of Delaware
Designated Contact regarding this RFP is expressly prohibited without prior consent.
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STATE OF DELAWARE
Division of Public Health
Vendors directly contacting State of Delaware employees risk elimination of their
proposal from further consideration. Exceptions exist only for organizations currently
doing business in the State who require contact in the normal course of doing that
business.
7. Organizations Ineligible to Bid
Any individual, business, organization, corporation, consortium, partnership, joint
venture, or any other entity including subcontractors currently debarred or suspended
is ineligible to bid. Any entity ineligible to conduct business in the State of Delaware
for any reason is ineligible to respond to the RFP.
8. Exclusions
The Proposal Evaluation Team reserves the right to refuse to consider any proposal
from a vendor who:
a. Has been convicted for commission of a criminal offense as an incident to
obtaining or attempting to obtain a public or private contract or subcontract, or in
the performance of the contract or subcontract:
b. Has been convicted under State or Federal statutes of embezzlement, theft,
forgery, bribery, falsification or destruction of records, receiving stolen property, or
other offense indicating a lack of business integrity or business honesty that
currently and seriously affects responsibility as a State contractor:
c. Has been convicted or has had a civil judgment entered for a violation under State
or Federal antitrust statutes:
d. Has violated contract provisions such as:
1) Known failure without good cause to perform in accordance with the
specifications or within the time limit provided in the contract; or
2) Failure to perform or unsatisfactory performance in accordance with terms of
one or more contracts;
e. Has violated ethical standards set out in law or regulation; and
f. Any other cause listed in regulations of the State of Delaware determined to be
serious and compelling as to affect responsibility as a State contractor, including
suspension or debarment by another governmental entity for a cause listed in the
regulations.
B. RFP Submissions
1. Acknowledgement of Understanding of Terms
By submitting a bid, each vendor shall be deemed to acknowledge that it has carefully
read all sections of this RFP, including all forms, schedules and exhibits hereto, and
has fully informed itself as to all existing conditions and limitations.
2. Proposals
To be considered, all proposals must be submitted in through Euna
Procurement (formerly Bonfire) at https://dhss.bonfirehub.com/ and respond
to the items outlined in this RFP.
The State reserves the right to reject any non-responsive or non-conforming
proposals.
Responses submitted by hard copy, mail, facsimile, or e-mail will not be
accepted.
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STATE OF DELAWARE
Division of Public Health
All proposals must be submitted prior to 1:00 PM EDT on May 18, 2026.
PROPOSAL REQUIREMENTS
a. Proposals must be received before the Proposal Due Date and Time, as
identified in the Procurement Schedule for this RFP.
Responses received after the Proposal Due Date and Time will not be
accepted.
b. Upload your submission at: https://dhss.bonfirehub.com/
Important Notes:
* Logging in and/or uploading the file(s) does not mean the response is
submitted. Users must successfully upload all the file(s) and MUST click
the submit button before the proposal due date and time.
* Users will receive an email confirmation receipt with a unique
confirmation number once the submission has been finalized. This will
confirm that the proposal has been submitted successfully.
* Each submitted item of Requested Information will only become visible
to DHSS after the proposal due date and time.
* If the file is mandatory, you will not be able to complete your submission
until the requirement is met.
* Uploading large documents may take significant time depending on the
size of the file(s) and your Internet connection speed. The maximum
upload file size is 1000 MB.
* Minimum system requirements: Microsoft Edge, Google Chrome, or
Mozilla Firefox. Java Script must be enabled.
* Notarizations are no longer required.
Need Help? Please contact Euna Procurement (formerly Bonfire) directly at
Bonfire Hub, email to support.bonfire@eunasolutions.com, or call 1- 844-
226- EUNA (3862) press 1 for customer support/technical questions or issues
related to your submission. You can also visit their help forum at
https://customer.eunasolutions.com/public/s/contactsupport.
Any proposal submitted after the Deadline for Receipt of Proposals date will
not be accepted. The contents of any proposal shall not be disclosed as to be
made available to competing entities during the negotiation process.
Upon receipt of vendor proposals, each vendor shall be presumed to be
thoroughly familiar with all specifications and requirements of this RFP. The
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STATE OF DELAWARE
Division of Public Health
failure or omission to examine any form, instrument or document shall in no
way relieve vendors from any obligation in respect to this RFP.
3. Proposal Modifications
Any changes, amendments or modifications to a proposal must be submitted through
Euna Procurement (formerly Bonfire) prior to the proposal due date. Changes,
amendments, or modifications to proposals shall not be accepted or considered after
the hour and date specified as the deadline for submission of proposals.
4. Proposal Costs and Expenses
The State of Delaware will not pay any costs incurred by any Vendor associated with
any aspect of responding to this solicitation, including proposal preparation, printing or
delivery, attendance at vendor's conference, system demonstrations or negotiation
process.
5. Proposal Expiration Date
Prices quoted in the proposal shall remain fixed and binding on the bidder at least
through October 15th, 2026. The State of Delaware reserves the right to ask for an
extension of time if needed.
6. Late Proposals
Proposals submitted after the specified date and time will not be accepted by
the Euna Procurement (formerly Bonfire) Portal. Evaluation of the proposals is
expected to begin shortly after the proposal due date. To document
compliance with the deadline, the proposal will be date and time stamped upon
receipt by Euna Procurement (formerly Bonfire).
7. Proposal Opening
The State of Delaware will receive proposals via Euna Procurement (formerly
Bonfire) until the date and time shown in this RFP. Proposals will be opened in the
presence of State of Delaware personnel.
There will be no public opening of proposals, but a public log will be kept of the
names of all vendor organizations that submitted proposals. The contents of
any proposal shall not be disclosed in accordance with 29 Del. C. 10001, et
seq. ("FOIA").
8. Non-Conforming Proposals
Non-conforming proposals will not be considered. Non-conforming proposals are
defined as those that do not meet the requirements of this RFP. The determination of
whether an RFP requirement is substantive, or a mere formality shall reside solely
within the State of Delaware.
9. Concise Proposals
The State of Delaware discourages overly lengthy and costly proposals. It is the desire
that proposals be prepared in a straightforward and concise manner. Unnecessarily
elaborate brochures or other promotional materials beyond those sufficient to present
a complete and effective proposal are not desired. The State of Delaware's interest is
in the quality and responsiveness of the proposal.
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