Call Monitoring and Quality Assurance Services

Agency: Seminole County
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541330 - Engineering Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 541690 - Other Scientific and Technical Consulting Services
  • 541990 - All Other Professional, Scientific, and Technical Services
Posted Date: Feb 9, 2026
Due Date: Mar 11, 2026
Solicitation No: RFP-5150-26/LTT
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Project ID: RFP-5150-26/LTT

Title: Call Monitoring and Quality Assurance Services

Addenda: 0

Release Date: 2/9/2026

Due Date: 3/11/2026

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Call Monitoring and Quality Assurance Services
Request For Proposal
Utilities - Business Office
73086 , 90933 , 91888 , 95868 , 96120
Project ID: RFP-5150-26/LTT
Release Date: Monday, February 9, 2026
ยท Due Date: Wednesday, March 11, 2026 2:00pm
Posted Monday, February 9, 2026 10:44am
All dates & times in Eastern Time
Draft Response No Bid29 days, 16 hours, 59 minutes


Post Information

Posted At:Mon, Feb 9, 2026 10:44 AM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No
Overview


Summary

Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team . The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience .



Timeline

Release Project Date:
February 9, 2026
Question Submission Deadline:
February 27, 2026, 5:00pm
Proposal Submission Deadline:
March 11, 2026, 2:00pm
Attend bid opening via Microsoft Teams at: https://teams.microsoft.com/meet/237578707545?p=S3tsxHJlPhNVKw6uG0

Meeting ID: 237 578 707 545
Passcode: By9VR7oV
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