Call Center Staff Augmentation

Agency: State Government of Florida
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541512 - Computer Systems Design Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Feb 12, 2025
Due Date: Mar 18, 2025
Solicitation No: RFP-11682
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Request for Proposals Call Center Staff Augmentation Department of Financial Services (DFS)
Advertisement Status: OPEN
Last Edit Date/Time: 02/13/2025, 12:55 AM
Advertisement Number: RFP-11682
Agency Advertisement Number: 2425-08 RFP CS
Version Number: 1
Published Date/Time: 02/13/2025 12:55 AM
Start Date/Time: 02/13/2025 01:15 AM
End Date/Time:  03/18/2025 04:45 AM
Responses Open Date/Time: 03/18/2025 04:45 AM
Commodity Codes
Code Description
81161708 Telephone Support Service
83111507 Call centre bureau services
83111508 Toll free inbound telephone service

The Florida Department of Financial Services (Department), Division of Consumer Services is issuing this Request for Proposal (RFP) to obtain competitive sealed bids from qualified vendors to procure  Call Center staff augmentation services.

The solicitation will be administered through the Vendor Information Portal (VIP). Respondents interested in submitting a Response must comply with all of the terms and conditions described in this RFP.

For complete information regarding the details of this solicitation please review the attached RFP in its entirety.

Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes.

Please direct all questions to:
Name: Rebecca D. Hale
Phone: (850) 413-2070
Address: 200 East Gaines Street Larson Building Tallahassee, FL 32399
Email: dfspurchasing@myfloridacfo.com
Description Date/Time
Appendix B-Questions Template Feb 13, 2025, 12:53:36 AM
Request for Proposal Feb 13, 2025, 12:53:36 AM
For questions on a specific advertisement, contact the agency advertisement owner. Advertisements include the contact information for the agency advertisement. The agency advertisement owner is the point of contact for vendors with specific questions.
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