Call Center Solution

Agency: Government of Alberta
State: Alberta
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541519 - Other Computer Related Services
Posted Date: Jan 15, 2025
Due Date: Feb 6, 2025
Solicitation No: AB-2025-00321
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Description

Informational request
Open
Red Deer Polytechnic
The purpose of this RFI is to gain an understanding of the types of software available to design, administer, and facilitate the operations of a Call Center for RDP.

The outcome of the RFI is to obtain information to support the development of a proposal for a new solution to present to the RDP Executive team, with the expectation that implementing the Call Center Solution would provide efficiencies in IT Services. RDP has not yet defined any implementation timelines for the Call Center Solution.
APC Reference # AB-2025-00321
Category Services
Posting Date • Time Jan 15, 2025 • 11:05 am (MT)
Closing Date • Time Feb 6, 2025 • 2:00:00 pm (MT)
Region(s) of Delivery Alberta, Red Deer
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