Call Center Services

Agency: State Government of Maryland
State: Maryland
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Feb 24, 2026
Due Date: Mar 3, 2026
Solicitation No: BPM054410
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Bid Documents: Please Login to View Page

Description

ID: BPM054410
Title: Call Center Services
Status: Open
Due / Close Date: 3/3/2026
Publish Date: 2/24/2026 3:12:00 PM
Main Category: Temporary customer service personnel
Solicitation Type: RFP: Double Envelope Proposal
Issuing Agency: Comptroller of Maryland

Solicitation Summary
Title
Call Center Services
ID
BPM054410
Alternate ID
Lot #
1
Round #
5
Status
Open
Due / Close Date (EST)
Mar 3 2026 4:00PM
Solicitation Type
RFP: Double Envelope Proposal
Main Category
Temporary customer service personnel
Issuing Agency
Comptroller of Maryland
Procurement Officer / Buyer
Lola TIAMIYU
Email
ltiamiyu@marylandtaxes.gov
Solicitation Summary
Additional Instructions
Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Lola TIAMIYU
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-5 Creation Date UTC-5 Validity End Date
External Call Center Services Q & A Attachments & Appendixes (Approved) 2/24/2026 3:11:31 PM 2/24/2026 3:11:31 PM
Amended RFP External Call Center Services Amendment (Approved) 2/24/2026 3:10:09 PM 2/24/2026 3:10:09 PM
Economic Benefit Appendix 8 Attachments & Appendixes (Approved) 2/24/2026 7:53:01 AM
Pre-proposal Conference Summary Attachments & Appendixes (Approved) 2/12/2026 12:06:39 PM
Pre-proposal Conference Attendee Attachments & Appendixes (Approved) 2/12/2026 12:05:54 PM
Attchment N Attachments & Appendixes (Approved) 2/11/2026 11:57:18 AM
Attachment L Attachments & Appendixes (Approved) 2/11/2026 11:56:23 AM
Amendment #1 Amendment (Approved) 2/11/2026 11:55:37 AM
Maryland Living Wage Affidavit Attachments & Appendixes (Approved) 2/3/2026 11:33:24 AM
Pre-proposal Conference Form Attachments & Appendixes (Approved) 2/3/2026 11:24:13 AM
Attachment Z Certificate of Confidentiality for Contractor Personnel Attachments & Appendixes (Approved) 2/3/2026 11:23:18 AM
Sample Contract Attachments & Appendixes (Approved) 2/3/2026 11:21:56 AM
Abbreviations and Definitions Attachments & Appendixes (Approved) 2/3/2026 11:20:02 AM
External Call Center Services RFP Technical Documents (Approved) 2/3/2026 11:17:40 AM
14 Record(s)
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Formal Solicitation Details This Solicitation is Reserved for the Local Small Business Reserve

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