Call Center Services

Agency: State Government of Maryland
State: Maryland
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Feb 3, 2026
Due Date: Feb 27, 2026
Solicitation No: BPM054410
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

ID: BPM054410
Title: Call Center Services
Status: Open
Due / Close Date: 2/27/2026
Publish Date: 2/3/2026 11:34:18 AM
Main Category: Temporary customer service personnel
Solicitation Type: RFP: Double Envelope Proposal
Issuing Agency: Comptroller of Maryland

Solicitation Summary
Title
Call Center Services
ID
BPM054410
Alternate ID
Lot #
1
Round #
1
Status
Open
Due / Close Date (EST)
Feb 27 2026 4:00PM
Solicitation Type
RFP: Double Envelope Proposal
Main Category
Temporary customer service personnel
Issuing Agency
Comptroller of Maryland
Procurement Officer / Buyer
Lola TIAMIYU
Email
ltiamiyu@marylandtaxes.gov
Solicitation Summary
Additional Instructions
Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Feb 11 2026 2:00PM
Pre-Bid Conference Details
Please see the Key Information Summary Sheet in the RFP.
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Procurement Officer / Buyer
Lola TIAMIYU
Alternate Link
Attachments
Selected
Title Type Att. Last Modified on UTC-5 Creation Date UTC-5 Validity End Date
Maryland Living Wage Affidavit Attachments & Appendixes (Approved) 2/3/2026 11:33:24 AM 2/3/2026 11:33:24 AM
Pre-proposal Conference Form Attachments & Appendixes (Approved) 2/3/2026 11:24:13 AM 2/3/2026 11:24:13 AM
Attachment Z Certificate of Confidentiality for Contractor Personnel Attachments & Appendixes (Approved) 2/3/2026 11:23:18 AM 2/3/2026 11:23:18 AM
Sample Contract Attachments & Appendixes (Approved) 2/3/2026 11:21:56 AM 2/3/2026 11:21:56 AM
Abbreviations and Definitions Attachments & Appendixes (Approved) 2/3/2026 11:21:22 AM 2/3/2026 11:20:02 AM
External Call Center Services RFP Technical Documents (Approved) 2/3/2026 11:18:34 AM 2/3/2026 11:17:40 AM
6 Record(s)
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Formal Solicitation Details This Solicitation is Reserved for the Local Small Business Reserve

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Due by 10/05/2026

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