Call Center Service

Agency: Government of Alberta
State: Alberta
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Jun 29, 2025
Due Date: Jul 28, 2025
Solicitation No: AB-2025-04552
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Description

Open & Competitive Opportunity • Negotiated Request for Proposal
Open
Northern Alberta Institute of Technology (NAIT)
NAIT requires a service to triage and direct inbound calls to the main NAIT phone number. Based on 2024 numbers, NAIT receives approximately 65,000 calls annually, with fluctuating volumes depending on seasonality in line with our semesters. Peak volume periods include August/September and December/January.
APC Reference # AB-2025-04552
Category Services
Posting Date • Time Jun 27, 2025 • 4:20 pm (MT)
Closing Date • Time Jul 28, 2025 • 11:00:08 am (MT)
Region(s) of Delivery Alberta
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