Call Center Professional Support Services for NICE CXone

Agency: City of Louisville, Kentucky
State: Kentucky
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
  • 541618 - Other Management Consulting Services
  • 541990 - All Other Professional, Scientific, and Technical Services
  • 561210 - Facilities Support Services
Posted Date: Jul 20, 2025
Due Date: Jul 28, 2025
Solicitation No: RFP250276
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Description

Project: Call Center Professional Support Services for NICE CXone
Ref. #: RFP250276
Department: Revenue Commission
Type: RFP
Status:
Open
Open Date: Jun 6th 2025, 11:00 AM EDT
Questions Due Date: Jul 22nd 2025, 3:00 PM EDT
Contact Information: Kim Henry, kim.henry@louisvilleky.gov
Close Date: Jul 28th 2025, 3:00 PM EDT

Project Description: The Louisville Metro Revenue Commission seeks a qualified vendor to provide professional services for support, optimization, and enhancement of its NICE CXone contact center platform. All services must be conducted in close collaboration with the agency’s internal IT team.


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