Call Center Professional Support Services for NICE CXone

Agency:	City of Louisville, Kentucky
State:	Kentucky
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services 541618 - Other Management Consulting Services 541990 - All Other Professional, Scientific, and Technical Services 561210 - Facilities Support Services
Posted Date:	Jul 20, 2025
Due Date:	Jul 28, 2025
Solicitation No:	RFP250276
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Project: Call Center Professional Support Services for NICE CXone

Ref. #: RFP250276

Department: Revenue Commission

Type: RFP

Status:

Open

Open Date: Jun 6th 2025, 11:00 AM EDT

Questions Due Date: Jul 22nd 2025, 3:00 PM EDT

Contact Information: Kim Henry, kim.henry@louisvilleky.gov

Close Date: Jul 28th 2025, 3:00 PM EDT

Project Description: The Louisville Metro Revenue Commission seeks a qualified vendor to provide professional services for support, optimization, and enhancement of its NICE CXone contact center platform. All services must be conducted in close collaboration with the agency’s internal IT team.

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