Call Center Modernization

304-25-1180PC

Addendum Posted

Philip Chaimongkol

(512) 475-0618

Philip.Chaimongkol@cpa.texas.gov

2/10/2025

2:00 PM

304

21+ Days for Solicitation Notice

12/20/2024

12/20/2024 10:42 am

91520-Call Center Services
91549;
91549-*High Volume, Telephone Call Answering Services (See 915;
20547-*Integrated Hardware;
20591-*Servers, Microcomputer (Application, Database, File, Mail, Network, Web, Etc), Environmentally Certified Products;
20821-*Business Intelligence Software, Microcomputer;
20420-*Communication Control Units: Concentrators, Multiplexers, Couplers, Scan Converters, Etc.;
20424-*Controllers, Programmable: Industrial Control Devices, Robots, Etc.;
20888-*Software, Monitoring, Microcomputer;
83984-*Telephone Dialing And Answering Apparatus;
91585-*Telecommunication Relay Services: Text Telephone (TTY) Text;
91579-*Telecommunication Services (Not Otherwise Classified);

The Texas Comptroller of Public Accounts (CPA), an agency of the State of Texas, issues this Request for Offers (RFO) to solicit Offers from qualified vendors for Call Center Modernization and Related Services, as described in this Section II and in this RFO (Services). CPA’s objective is to obtain the Services that represent the best value for CPA and the State of Texas, according to the terms and conditions of this RFO.

CPA anticipates making a contract award to one (1) Successful Respondent for the Services. CPA reserves the right not to award a Contract for the performance of all or part of the Services. This RFO is not exclusive and CPA reserves the right to issue additional solicitations regarding the Services or similar services at any time. All Respondents are encouraged to offer their best pricing at all times.

All costs associated with the Services must be included in the Respondent’s Offer. Offers that do not meet all of the requirements or contain all of the required documentation specified in this RFO may be rejected as non-responsive.