BPO Call Center Services

Agency: State Government of Florida
State: Florida
Type of Government: State & Local
NAICS Category:
  • 518210 - Data Processing, Hosting, and Related Services
  • 561421 - Telephone Answering Services
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Jan 15, 2025
Due Date: Feb 19, 2025
Solicitation No: ITN-11418
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Invitation to Negotiate BPO Call Center Services Citizens Property Insurance Corporation
Advertisement Status: OPEN
Last Edit Date/Time: 01/15/2025, 09:49 PM
Advertisement Number: ITN-11418
Agency Advertisement Number: ITN 25-0015
Version Number: 1
Published Date/Time: 01/15/2025 09:49 PM
Start Date/Time: 01/15/2025 09:49 PM
End Date/Time:  02/19/2025 04:30 AM
Responses Open Date/Time: 02/19/2025 04:30 AM
Commodity Codes
Code Description
43221500 Call management systems or accessories
43231501 Helpdesk or call center software
43232303 Customer relationship management CRM software
80141619 Customer relationship center CRC management services
80142000 Customer relationship management services

Citizens Property Insurance Corporation (Citizens) is seeking competitive sealed replies (Replies) from firms (Vendors) capable of providing Business Process Outsourcing (BPO) Call Center Services (Services). The types of calls (Call Types) to be outsources will be i) First Notice of Loss/Claims Status Calls; ii) Tier I Calls (basic support); iii) Tier II Calls (specialized support); and Catastrophe (CAT) Response Calls.

Citizens does not guarantee Vendors any volume of work assignments or minimum compensation.

All Vendors should familiarize themselves with all requirements of this solicitation before submitting a Reply which can be found on Citizens website at https://www.citizensfla.com/solicitations.

Please refer to the solicitation documents which can be found at the link above for additional information and important dates.

Please direct all questions to:
Name: Summer Reeves
Phone: (904) 559-3554
Address: 2101 Maryland Circle Tallahassee, FL 32312
Email: Summer.Reeves@citizensfla.com
For questions on a specific advertisement, contact the agency advertisement owner. Advertisements include the contact information for the agency advertisement. The agency advertisement owner is the point of contact for vendors with specific questions.
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