Boulder County RFP #7518-23 ? Virtual Call Center for Boulder Office of Disaster Management

Agency:	Boulder County
State:	Colorado
Type of Government:	State & Local
NAICS Category:	541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services 541618 - Other Management Consulting Services
Posted Date:	Oct 3, 2023
Due Date:	Oct 27, 2023
Solicitation No:	7518-23
Bid Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Boulder County RFP #7518-23 – Virtual Call Center for Boulder Office of Disaster Management

Details
Due Date:	10/27/2023 2:00 pm
Bidding Number:	7518-23
Bidding Categories:	Sheriff
Other Comments:	Purpose/Background The Boulder Office of Disaster Management (ODM) is seeking a virtual call center product for use during disaster activations. Written Inquiries All inquiries regarding this RFP will be submitted via email to the Boulder County Purchasing Office at purchasing@bouldercounty.gov on or before 2:00 p.m. 10/11/23. A response from the county to all inquiries will be posted and sent via email no later than 10/18/23. Do not contact any other county department or personnel with questions or for information regarding this solicitation. Submittal Instructions Submittals are due at the email box only, listed below, for time and date recording on or before 2:00 p.m. Mountain Time on 10/27/23. Vendors must answer whether line-item pricing information submitted with a bid is confidential or closely held. Please note that email responses to this solicitation are limited to a maximum of 50MB capacity. NO ZIP FILES OR LINKS TO EXTERNAL SITES WILL BE ACCEPTED. THIS INCLUDES GOOGLE DOCS AND SIMILAR SITES. ALL SUBMITTALS MUST BE RECEIVED AS AN ATTACHMENT (E.G. PDF, WORD, EXCEL). Electronic Submittals must be received in the email box listed below. Submittals sent to any other box will NOT be forwarded or accepted. This email box is only accessed on the due date of your questions or proposals. Please use the Delivery Receipt option to verify receipt of your email. It is the sole responsibility of the proposer to ensure their documents are received before the deadline specified above. Boulder County does not accept responsibility under any circumstance for delayed or failed email or mailed submittals. Email purchasing@bouldercounty.gov ; identified as RFP # 7518-23 in the subject line. All RFPs must be received, and time and date recorded by authorized county staff by the above due date and time. Sole responsibility rests with the proposer to see that their RFP response is received on time at the stated location(s). Any responses received after due date and time will be returned to the proposer. The Board of County Commissioners reserves the right to reject any and all responses, to waive any informalities or irregularities therein, and to accept the proposal that, in the opinion of the Board, is in the best interest of the Board and of the County of Boulder, State of Colorado. Contractors and their employees, subcontractors, and agents must comply with all federal, state, and local laws, regulations, ordinances, orders, and codes, as well as Boulder County policies, guidelines, and protocols. Americans with Disabilities Act (ADA): Americans with Disabilities Act: If you need special services provided for under the Americans with Disabilities Act (ADA), please contact the Boulder County ADA Coordinator or Human Resources office at (303) 441-3525 as soon as possible to allow sufficient time for service delivery ahead of applicable due dates. RFP #7518-23

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Boulder County Purchasing

1325 Pearl Street

Boulder, CO 80302

purchasing@bouldercounty.gov

REQUEST FOR PROPOSAL

COVER PAGE

RFP Number:

RFP Title:

RFP Questions Due:

Submittal Due Date:

Email Address:

Documents included in this package:

7518-23

Virtual Call Center for Boulder Office of

Disaster Management

October 11, 2023 –2:00 p.m.

October 27, 2023 – 2:00 p.m.

purchasing@bouldercounty.gov

Proposal Instructions

Terms and Conditions

Specifications

Insurance and W-9 Requirements

Submittal Checklist

Evaluation Criteria

Sustainability Questionnaire

Signature Page

Sample Contract

Boulder County Purchasing

1325 Pearl Street

Boulder, CO 80302

purchasing@bouldercounty.gov

PROPOSAL INSTRUCTIONS

1. Purpose/Background

The Boulder Office of Disaster Management (ODM) is seeking a virtual call center product for

use during disaster activations.

2. Written Inquiries

All inquiries regarding this RFP will be submitted via email to the Boulder County Purchasing

Office at purchasing@bouldercounty.gov on or before 2:00 p.m., October 11, 2023. A

response from the county to all inquiries will be posted and sent via email no later than

October 18, 2023.

Do not contact any other county department or personnel with questions or for

information regarding this solicitation.

3. Submittal Instructions

Submittals are due at the email box only, listed below, for time and date recording on or

before 2:00 p.m. Mountain Time on October 27, 2023. Vendors must answer whether line-

item pricing information submitted with a bid is confidential or closely held.

Please note that email responses to this solicitation are limited to a maximum of 50MB

capacity.

NO ZIP FILES OR LINKS TO EXTERNAL SITES WILL BE ACCEPTED. THIS INCLUDES GOOGLE

DOCS AND SIMILAR SITES. ALL SUBMITTALS MUST BE RECEIVED AS AN ATTACHMENT (E.G.

PDF, WORD, EXCEL).

Electronic Submittals must be received in the email box listed below. Submittals sent to

any other box will NOT be forwarded or accepted. This email box is only accessed on the

due date of your questions or proposals. Please use the Delivery Receipt option to verify

receipt of your email. It is the sole responsibility of the proposer to ensure their documents

are received before the deadline specified above. Boulder County does not accept

responsibility under any circumstance for delayed or failed email or mailed submittals.

Email purchasing@bouldercounty.gov; identified as RFP # 7518-23 in the subject line.

All RFPs must be received, and time and date recorded by authorized county staff by the

above due date and time. Sole responsibility rests with the proposer to see that their RFP

response is received on time at the stated location(s). Any responses received after due date

and time will be returned to the proposer.

The Board of County Commissioners reserves the right to reject any and all responses, to

waive any informalities or irregularities therein, and to accept the proposal that, in the

opinion of the Board, is in the best interest of the Board and of the County of Boulder, State

of Colorado.

Contractors and their employees, subcontractors, and agents must comply with all federal,

state, and local laws, regulations, ordinances, orders, and codes, as well as Boulder County

policies, guidelines, and protocols.

Americans with Disabilities Act (ADA): Americans with Disabilities Act: If you need special

services provided for under the Americans with Disabilities Act (ADA), please contact the

Boulder County ADA Coordinator or Human Resources office at (303) 441-3525 as soon as

possible to allow sufficient time for service delivery ahead of applicable due dates.

Boulder County Purchasing

1325 Pearl Street

Boulder, CO 80302

purchasing@bouldercounty.gov

TERMS AND CONDITIONS

1. Proposers are expected to examine the drawing, specifications, schedule of delivery, and

all instructions. Failure to do so will be at the proposer’s risk.

2. Each proposer will furnish the information required in the Request for Proposals.

3. The Contract/Purchase Order will be awarded to that responsible proposer whose

submittal, conforming to the Request for Proposals, will be most advantageous to the

County of Boulder, price and other factors considered.

4. The County of Boulder reserves the right to reject any or all proposals and to waive

informalities and minor irregularities in proposals received, and to accept any portion of or

all items proposed if deemed in the best interest of the County of Boulder to do so.

5. No submittal will be withdrawn for a period of thirty (30) days subsequent to the opening

of proposals without the consent of the County Purchasing Agent or delegated

representative.

6. A signed purchase order or contract furnished to the successful proposer results in a binding

contract without further action by either party.

7. Late or unsigned proposals will not be accepted or considered. It is the responsibility of

proposers to ensure that the proposal arrives at the purchasing email address prior to the

time indicated in the “Request for Proposals.”

8. The proposed price will be exclusive of any Federal or State taxes from which the County of

Boulder is exempt by law.

9. Any interpretation, correction or change of the RFP documents will be made by Addendum.

Interpretations, corrections and changes of the RFP documents made in any other manner

will not be binding, and proposer will not rely upon such interpretations, corrections and

changes. The County’s Representative will not be responsible for oral clarification.

10. Confidential/Proprietary Information: Bids submitted in response to this “Invitation to Bid”

and any resulting contract are subject to the provisions of the Colorado Open Records Act,

24-72-201 et seq., C.R.S., as amended. Any restrictions on the use or inspection of material

contained within the bid or resulting contract should be clearly stated in the bid and

contract itself. Confidential/proprietary information should be readily identified, marked

and/or separated from the rest of the bid. Co-mingling of confidential/proprietary and

other information is NOT acceptable. Vendors must answer whether line-item pricing

information submitted with a bid is confidential or closely held. Bids that do not identify

confidential/proprietary information may be released in their entirety. Pricing totals

contained in a bid are not considered confidential.

The Boulder County Attorney’s Office retains sole authority for determining whether the

Colorado Open Records Act requires or permits Boulder County to disclose proposal or

bid documents, or any information contained therein, pursuant to an open records

request.

11. Boulder County promotes the purchase/leasing of energy efficient materials and products

with low toxicity levels when availability, quality and budget constraints allow. Proposers

are expected whenever possible to provide products that earn the ENERGY STAR and meet

the ENERGY STAR specifications for energy efficiency with power management features

enabled. Proposers are encouraged to offer products and equipment with post-consumer

recycled-content materials. Products should be packaged and delivered with a minimum

amount of recycled packaging that adequately protects the product but is not excessive.

12. Pursuant to Colorado law (House Bill 1292), in any bidding process for public works in

which a bid is received from a non-resident bidder who is from a state that provides a

percentage bidding preference, a comparable percentage disadvantage will be applied to

the bid of that bidder. Bidders may obtain additional information from the Department of

Personnel’s website: http://www.colorado.gov/dpa/.

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Boulder County RFP #7518-23 ? Virtual Call Center for Boulder Office of Disaster Management

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