BMC Footprints L1 renewal

Agency:	DEPT OF DEFENSE
State:	District of Columbia
Type of Government:	Federal
NAICS Category:	541519 - Other Computer Related Services
Posted Date:	Apr 7, 2025
Due Date:	Apr 10, 2025
Solicitation No:	HQ0100522912
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Active

Contract Opportunity

Notice ID

HQ0100522912

Related Notice

Department/Ind. Agency

DEPT OF DEFENSE

Sub-tier

DEPT OF THE NAVY

Major Command

NAVSUP

Sub Command

NAVSUP GLOBAL LOGISTICS SUPPORT

Sub Command 2

NAVSUP FLC NORFOLK

Office

NAVSUP FLT LOG CTR NORFOLK

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General Information

Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
Original Published Date: Apr 07, 2025 02:53 pm EDT
Original Date Offers Due: Apr 10, 2025 01:00 pm EDT
Inactive Policy: 15 days after date offers due
Original Inactive Date: Apr 25, 2025
Initiative:
- None

Classification

Original Set Aside:
Product Service Code: 7A21 - IT AND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE)
NAICS Code:
- 541519 - Other Computer Related Services
Place of Performance:
DC 20319

USA

Description

National Defense University (NDU) located in Washington, D.C. utilizes BMC FootPrints Concurrent User Agent Suite which consists of Level 1 (L1) to provide accountability and tracking for all university-wide IT help desk requests (changes, installations, trouble tickets, etc.). BMC Footprints L1 provides accountability and tracking for all of NDU’s IT help desk requests. Additionally, the software maintenance pushes through regular updates and ensures that the upgrades are received in order to maintain compliant, manageable, and maintainable software.

NDU requires the procurement of BMC Footprint Level 1 (L1) software programming to ensure continuity of existing software programming and software upgrades for existing application that is already installed at NDU. If there is no maintenance support for the BMC FootPrints L1, then there may be unexpected software failures or new vulnerabilities within the existing application that may cause mission failure and reduce the effectiveness of the Information Technology Department (ITD) to support the NDU. BMC FootPrints L1 provides NDU with a Workspace, Customer Self-service option, Resolution Tracker, Time-tracking, etc.

Attachments/Links

Contact Information

Contracting Office Address

ATTENTION CODE 301 1968 GILBERT STREET SUITE 600
NORFOLK , VA 23511-3392
USA

Primary Point of Contact

Rubean Joy Varghese. The best way to reach the point of contact for this action is via email at rubean.j.varghese.civ@us.navy.mil
rubean.varghese@navy.mil

Secondary Point of Contact

History

Apr 07, 2025 02:53 pm EDTCombined Synopsis/Solicitation (Original)

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BMC Footprints L1 renewal

Description

See Also