Benefit Support Line Services
| Agency: | State Government of Texas |
|---|---|
| State: | Texas |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Nov 15, 2024 |
| Due Date: | Dec 30, 2024 |
| Solicitation No: | 2510-005 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
2510-005
Addendum Posted
Balena Bunch
(512) 978-8157
balena.bunch@centralhealth.net
12/30/2024
2:00 PM
B0006
21+ Days for Solicitation Notice
11/15/2024
11/15/2024 5:13 pm
91840-Employee Benefits Consulting;
Central Health desires to partner with a company to provide telephone, chat and e-mail support services for benefit, claims and eligibility questions/issues related to their medical, dental, vision, life and disability insurance. Proposals should address these areas and their ability to provide employee assistance on each benefit. The benefit support line is required to support employees and their dependents. Central Health is seeking a company with clear escalation policies, knowledge management, service level agreements, data analytics, metrics and extended hours of support. Volume of call support cannot be guaranteed.
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