Banking Services Questions and Answers No. 1

Agency:	Shelby County
State:	Tennessee
Type of Government:	State & Local
NAICS Category:	541519 - Other Computer Related Services
Posted Date:	May 13, 2026
Due Date:	May 27, 2026
Solicitation No:	RFP 26-012-70
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Bid Title:

RFP 26-012-70 Banking Services Questions and Answers No. 1

Category:

Trustee

Status:

Open

Publish Date:

Wednesday, May 13, 2026 - 4:15pm

Close Date:

05/27/2026 - 4:00pm

Contact Person:

Sonja Worthy

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Shelby County

Tennessee

Lee Harris, Mayor

Questions and Answers No. 1

ISSUED: May 13, 2026

RFP 26-012-70

Banking Services

(Shelby County Trustee)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by a potential bidder. Our answers

are listed below in red:

1. Attachment H: Section B, Deposits- #1- Can the bank meet the availability schedule

above? We do not see an availability schedule to reference.

The bank needs to provide their schedule for fund availability for all services on

schedules G1, G2 and H.

2. Attachment H: Section G, Vendor Payments questions 1-4; - Attachment G-1 shows

check to ACH presentment in the Integrated Payable section however the attachment H

questions 1-4 does not reference any questions around ACH to check presentment.

Please describe how that is used in today’s process.

The current vendor provides account payable via check, ACH or payment card that is

provided to vendors. Please see answer below to “Attachment H: Section C,

Disbursements-For Purchasing Card transactions”

3. Banking Services Minimum Requirements #2- If we registered for a vendor ID in 2022

for the last RFP submission- can you confirm if that number would be the same for this

RFP or should we apply for a new ID? EOC #: EOC-VS-0625-32834 /VENDOR: A2547

Your EOC number expired in June 2025. Your vendor number never changes. You

need to renew your EOC number at https://apps.shelbycountytn.gov/EOCPublic/

4. On the Attachment G2- there is an element listed for “BRANCH CASH ORDER

SPECIAL”- please describe when this is used.

An order for cash or change

5. On the Attachment G1- there are 2 elements listed for ACH 3RD PARTY MONTHLY FEE

& PER TRANSACTION FEE”. Please describe when this is used.

ACH 3rd Party monthly fee and per transaction is for a 3rd party accounts payable

services. See answer for number 2 above.

6. On the Attachment G1- there is an element for Exp Courier Handling – US. Please

describe when this is used.

Charge for any Courier Services

7. General Question-What ERP System does Shelby County use?

Multiple Systems used throughout the County

8. Attachment H: Section C, Disbursements-For Purchasing Card transactions- Do you

import a file to create a journal entry?

No; but would like to.

9. Attachment H: Section C, Disbursements-Can you provide a sample file that is

uploaded for E-payable transactions?

The transaction file can be accommodated to work with different systems.

10. Attachment H: Section C, Disbursements-For E-Payables, how many vendors are

enrolled?

All Shelby County vendors are paid via E-Payables. This includes Shelby County

Government, Shelby County Trustee, Shelby County Schools and Shelby County District

Attorney.

11. Attachment H: Section C, Disbursements-For E-Payables and physical cards in hand,

how much spend do you have on the program per month or year?

Disbursement for Procurement cards is approx. $2.5 Million per year; See answer to

question 12

12. Attachment H: Section C, Disbursements-How many physical purchasing card

cardholders does the County have?

182 card holders

13. Attachment H: Section C, Disbursements-How many card/E-Payables administrators

does the County have?

Less than 10

14. What are the Technology needs of the kiosk as far as connectivity for the machine. (i.e.

does Regions allow them to connect into the network or use WiFi, etc.)

Trustee office installs an internet connection to the site of the kiosk.

15. Phone handset receiver (hanging on the side) are the phones functional and if so, does

Regions provide a phone line?

The phone on the kiosk works via the internet directly to the Trustee’s office.

16. Is this for card only for payments, please confirm (i.e. no cash).

The kiosk takes checks, credit card and cash. The Trustee’s office has an armored car

transport pickup and service the cash as needed

17. Does the client have to have a coupon of some sort or does it allow them to search, find

and pay without one?

The client can search by name and address to find which parcel to pay.

18. How often does the County come on-site for maintenance of the kiosk?

The County knows via kiosk alerts when the kiosk needs to have maintenance

19. Is it possible to have a copy of your current agreement and set up?

No.

Sincerely,

Signed Original on File

Sonja Worthy, Buyer

Purchasing Department

Shelby County Government

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Banking Services Questions and Answers No. 1

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