Automated AI-Enabled Help Desk Assessment Event

Agency: DEPT OF DEFENSE
State: Georgia
Type of Government: Federal
FSC Category:
  • A - Research and development
  • Q - Medical Services
NAICS Category:
  • 541330 - Engineering Services
Posted Date: Aug 18, 2025
Due Date: Sep 26, 2025
Solicitation No: W519TC-25-AE-PCTC
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Description

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Automated AI-Enabled Help Desk Assessment Event
Active
Contract Opportunity
Notice ID
W519TC-25-AE-PCTC
Related Notice
Department/Ind. Agency
DEPT OF DEFENSE
Sub-tier
DEPT OF THE ARMY
General Information
  • Contract Opportunity Type: Special Notice (Original)
  • Original Published Date: Aug 18, 2025 01:13 pm EDT
  • Original Response Date: Sep 26, 2025 11:59 pm EDT
  • Inactive Policy: Manual
  • Original Inactive Date: Sep 27, 2025
  • Initiative:
Classification
  • Original Set Aside:
  • Product Service Code:
  • NAICS Code:
    • 541330 - Engineering Services
  • Place of Performance:
    Augusta , GA
    USA
Description

The Cyber Fusion Innovation Center (CFIC), in collaboration with the Program Executive Office Simulation, Training and Instrumentation (PEO STRI) invites qualified industry partners to submit solutions in the form of a white paper for the development of an automated, AI-enabled Help Desk. The intent of the RFS is to identify, evaluate, and select capable companies through the CIC #5 contract vehicle. Aligned to address emerging USCC operational priorities, this RFS seeks candidate prototypes across best-of-breed AI-enabled Help Desk solutions amongst various companies to incrementally integrate into the PCTE platform through its agile acquisition methodology, to optimize Help Desk personnel workload by reducing initial manual effort, improving response times, and increasing ticket resolution at the lowest tier level.



Please see the attachment for more information.




Attachments/Links
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Primary Point of Contact
Secondary Point of Contact
History
  • Aug 18, 2025 01:13 pm EDTSpecial Notice (Original)
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