Asset Management- Helpdesk Ticketing Platform

Agency:	Lexington County School District One
State:	South Carolina
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541513 - Computer Facilities Management Services 541519 - Other Computer Related Services
Posted Date:	Mar 25, 2024
Due Date:	Apr 17, 2024
Solicitation No:	PT2024.6
Bid Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

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Lexington County School

District One

Solicitation Number: PT2024.6

Date Issued: 03/25/2024

Procurement Officer: Elizabeth Marsh, CPPB,

NIGP-CPP

REQUEST FOR PROPOSALS

Phone: (803) 821-1176

E-Mail Address: emarsh@lexington1.net

DESCRIPTION: ASSET MANAGEMENT - HELPDESK TICKETING PLATFORM

The Term "Offer" Means Your "Bid" or "Proposal". Your offer must be submitted in a sealed package. Solicitation

Number & Opening Date must appear on package exterior. See "Submitting Your Offer" provision.

SUBMIT YOUR SEALED OFFER TO THE FOLLOWING ADDRESS BELOW:

PHYSICAL/MAILING ADDRESS:

Lexington School District One

Attn: Procurement Services

100 Tarrar Springs Road

Lexington, South Carolina 29072

SUBMIT OFFER BY (Opening Date/Time): 04/17/2024 3:00 p.m. (See "Deadline For Submission Of Offer" provision)

QUESTIONS MUST BE RECEIVED BY: 04/08/2024 5:00 p.m. (See "Questions From Offerors" provision)

NUMBER OF COPIES TO BE SUBMITTED: One (1) Original, One (1) Copy marked "Redacted", One (1) USB drive

with all documents loaded

CONFERENCE TYPE: N/A

DATE & TIME:

(As appropriate, see "Conferences - Pre-Bid/Proposal" & "Site Visit" provisions)

LOCATION:N/A

AWARD &

AMENDMENTS

Award will be posted at the Physical Address above on 04/24/2024. The award, this solicitation, any

amendments, and any related notices will be posted at the following web address:

https://www.lexington1.net/Page/4030

You must submit a signed copy of this form with Your Offer. By submitting a bid or proposal, You agree to be bound by the

terms of the Solicitation. You agree to hold Your Offer open for a minimum of 90 calendar days after the Opening

Date.

(See "Signing Your Offer” provisions.)

NAME OF OFFEROR:

(full legal name of business submitting the offer)

AUTHORIZED SIGNATURE:

OFFEROR'S TYPE OF ENTITY:

(Check one)

____ Sole Proprietorship

____ Partnership

(Person must be authorized to submit binding offer to contract on behalf of Offeror.)

TITLE:

____ Corporate entity (not tax-exempt)

____ Tax exempt corporate entity

(business title of person signing above)

PRINTED NAME:

____ Government entity (federal, state, or local)

DATE SIGNED: ____ Other _________________________

(printed name of person signing above)

(See “Signing your Offer” provision)

INSTRUCTIONS REGARDING OFFEROR’S NAME: Any award issued will be issued to, and the contract will be formed with, the entity identified as the

Offeror. The entity named as the offeror must be a single and distinct legal entity. Do not use the name of a branch office or a division of a larger entity if the

branch or division is not a separate legal entity, i.e., a separate corporation, partnership, sole proprietorship, etc.

STATE OF INCORPORATION

TAXPAYER IDENTIFICATION NO.

(If you are a corporation, identify the state of incorporation.)

(See "Taxpayer Identification Number" provision)

SAP

PAGE TWO

(Return Page Two with Your Offer)

HOME OFFICE ADDRESS (Address for offeror's home office /

principal place of business)

NOTICE ADDRESS (Address to which all procurement and contract

related notices should be sent.) (See "Notice" clause)

Area Code:

Number:

Extension:

Facsimile:

PAYMENT ADDRESS (Address to which payments will be sent.)

(See "Payment" clause)

E-Mail Address:

ORDER ADDRESS (Address to which purchase orders will be sent)

(See "Purchase Orders and "Contract Documents" clauses)

____Payment Address same as Home Office Address

____Order Address same as Home Office Address

____Payment Address same as Notice Address (check only one) ____Order Address same as Notice Address (check only one)

ACKNOWLEDGMENT OF AMENDMENTS

Offeror acknowledges receipt of amendments by indicating amendment number and its date of issue. (See "Amendments to Solicitation" Provision)

Amendment No. Amendment Issue Amendment No. Amendment Issue Amendment No. Amendment Issue Amendment No. Amendment Issue

Date

DISCOUNT FOR

PROMPT PAYMENT

(See "Discount for Prompt

Payment" clause)

10 Calendar Days (%)

20 Calendar Days (%)

30 Calendar Days (%)

MINORITY PARTICIPATION

Are you a South Carolina Certified Minority Vendor? Yes __________ No__________

If yes, South Carolina Certification # ________________

_____Calendar Days (%)

SAP

I. SCOPE OF SOLICITATION

ACQUIRE SERVICES

Lexington County School District One is soliciting proposals from qualified applicants to provide an asset

management/ helpdesk ticketing platform solution to allow incident/issue requests to be submitted for solution

escalation and to track all district-owned assets that can be inventoried. The District requires a Software as a Service

(SaaS) solution, with the Contractor providing both the software and requisite support and maintenance.

MAXIMUM CONTRACT PERIOD - ESTIMATED

Start date: 05/06/2024 End date: 05/03/2029. Dates provided are estimates only. Any resulting contract will begin on

the date specified in the notice of award. See clause entitled "Term of Contract - Effective Date/Initial Contract

Period".

This is a one-year contract with four one-year renewal options. The maximum contract life is five years.

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SAP

II. INSTRUCTIONS TO OFFERORS - A. GENERAL INSTRUCTIONS

AMENDMENTS TO SOLICITATION

(a) The Solicitation may be amended at any time prior to opening. All actual and prospective Offerors should

monitor the following web site for the issuance of Amendments: https://www.lexington1.net/Page/4030

(b) Offerors shall acknowledge receipt of any amendment to this solicitation (1) by signing and returning the

amendment, (2) by identifying the amendment number and date in the space provided for this purpose on Page Two,

(3) by letter, or (4) by submitting a bid that indicates in some way that the bidder received the amendment.

AWARD NOTIFICATION

Notice regarding any award, cancellation of award, or extension of award will be posted at the location and on the

date specified on the Cover Page or, if applicable, any notice of extension of award. Should the contract resulting

from this Solicitation have a total or potential value in excess of fifty thousand dollars, such notice will be sent

electronically to all Offerors responding to the Solicitation and any award will not be effective until the calendar day

(including weekends and holidays) immediately following the seventh business day after such notice is given.

BID/PROPOSAL AS OFFER TO CONTRACT

By submitting Your Bid or Proposal, You are offering to enter into a contract with the Using Governmental Unit(s).

Without further action by either party, a binding contract shall result upon final award. Any award issued will be

issued to, and the contract will be formed with, the entity identified as the Offeror on the Cover Page. An Offer may

be submitted by only one legal entity; "joint bids" are not allowed.

BID ACCEPTANCE PERIOD

In order to withdraw Your Offer after the minimum period specified on the Cover Page, You must notify the

Procurement Officer in writing.

BID IN ENGLISH and DOLLARS

Offers submitted in response to this solicitation shall be in the English language and in US dollars, unless otherwise

permitted by the Solicitation.

CERTIFICATE OF INDEPENDENT PRICE DETERMINATION

GIVING FALSE, MISLEADING, OR INCOMPLETE INFORMATION ON THIS CERTIFICATION MAY

RENDER YOU SUBJECT TO PROSECUTION UNDER SECTION 16-9-10 OF THE SOUTH CAROLINA

CODE OF LAWS AND OTHER APPLICABLE LAWS.

(a) By submitting an offer, the offeror certifies that-

(1) The prices in this offer have been arrived at independently, without, for the purpose of restricting

competition, any consultation, communication, or agreement with any other offeror or competitor relating

to-

(i) Those prices;

(ii) The intention to submit an offer; or

(iii) The methods or factors used to calculate the prices offered.

(2) The prices in this offer have not been and will not be knowingly disclosed by the offeror, directly or

indirectly, to any other offeror or competitor before bid opening (in the case of a sealed bid solicitation) or

contract award (in the case of a negotiated solicitation) unless otherwise required by law; and

(3) No attempt has been made or will be made by the offeror to induce any other concern to submit or not

to submit an offer for the purpose of restricting competition.

(b) Each signature on the offer is considered to be a certification by the signatory that the signatory-

(1) Is the person in the offeror's organization responsible for determining the prices being offered in this bid

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or proposal, and that the signatory has not participated and will not participate in any action contrary to

paragraphs (a)(1) through (a)(3) of this certification; or

(2) (i) Has been authorized, in writing, to act as agent for the offeror's principals in certifying that

those principals have not participated, and will not participate in any action contrary to paragraphs

(a)(1) through (a)(3) of this certification [As used in this subdivision (b)(2)(i), the term

"principals" means the person(s) in the offeror's organization responsible for determining the

prices offered in this bid or proposal];

(ii) As an authorized agent, does certify that the principals referenced in subdivision (b)(2)(i) of

this certification have not participated, and will not participate, in any action contrary to

paragraphs (a)(1) through (a)(3) of this certification; and

(iii) As an agent, has not personally participated, and will not participate, in any action contrary to

paragraphs (a)(1) through (a)(3) of this certification.

signed statement setting forth in detail the circumstances of the disclosure.

CERTIFICATION REGARDING DEBARMENT AND OTHER RESPONSIBILITY MATTERS

(a) (1) By submitting an Offer, Offeror certifies, to the best of its knowledge and belief, that-

(i) Offeror and/or any of its Principals-

(A) Are not presently debarred, suspended, proposed for debarment, or declared

ineligible for the award of contracts by any state or federal agency;

(B) Have not, within a three-year period preceding this offer, been convicted of or had a

civil judgment rendered against them for: commission of fraud or a criminal offense in

connection with obtaining, attempting to obtain, or performing a public (Federal, state, or

local) contract or subcontract; violation of Federal or state antitrust statutes relating to the

submission of offers; or commission of embezzlement, theft, forgery, bribery, falsification

or destruction of records, making false statements, tax evasion, or receiving stolen

property; and

governmental entity with, commission of any of the offenses enumerated in paragraph

(a)(1)(i)(B) of this provision.

(ii) Offeror has not, within a three-year period preceding this offer, had one or more contracts

terminated for default by any public (Federal, state, or local) entity.

(2) "Principals," for the purposes of this certification, means officers; directors; owners; partners; and,

persons having primary management or supervisory responsibilities within a business entity (e.g., general

manager; plant manager; head of a subsidiary, division, or business segment, and similar positions).

(b) Offeror shall provide immediate written notice to the Procurement Officer if, at any time prior to contract award,

Offeror learns that its certification was erroneous when submitted or has become erroneous by reason of changed

circumstances.

explanation regarding its inability to make the certification. The certification will be considered in connection with a

review of the Offeror's responsibility. Failure of the Offeror to furnish additional information as requested by the

Procurement Officer may render the Offeror non-responsible.

(d) Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to

render, in good faith, the certification required by paragraph (a) of this provision. The knowledge and information of

an Offeror is not required to exceed that which is normally possessed by a prudent person in the ordinary course of

business dealings.

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