Artificial Intelligence (AI) Integrated Call Center Training and Quality Assurance Solution RFI

Agency: Multnomah County
State: Oregon
Type of Government: State & Local
NAICS Category:
  • 541330 - Engineering Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 541990 - All Other Professional, Scientific, and Technical Services
  • 611430 - Professional and Management Development Training
Posted Date: Oct 23, 2024
Due Date: Nov 20, 2024
Solicitation No: RFI-67-2025
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Artificial Intelligence (AI) Integrated Call Center Training and Quality Assurance Solution RFI

The Behavioral Health Call Center (BHCC) is gathering information on ways to leverage AI technology. This will enable the center to gather feedback from staff, review calls, and implement QA measures.

Open: 10/23/2024 9:00 AM PDT

Close: 11/20/2024 1:30 PM PST

Type: RFI

Number: RFI-67-2025

Contact:
Ken Scholes ken.scholes@multco.us

Details:
View as PDF


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