Artificial Intelligence (AI) Contact Center Solutions
| Agency: | GENERAL SERVICES ADMINISTRATION |
|---|---|
| State: | District of Columbia |
| Type of Government: | Federal |
| FSC Category: |
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| NAICS Category: |
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| Set Aside: | Total Small Business Set-Aside (FAR 19.5) |
| Posted Date: | Dec 19, 2025 |
| Due Date: | Jan 20, 2026 |
| Solicitation No: | RFIAICCS121925 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
APEX Accelerators are an official government contracting resource for small businesses. Find your local APEX Accelerator (opens in new window) for free government expertise related to contract opportunities.
APEX Accelerators are funded in part through a cooperative agreement with the Department of Defense.
The APEX Accelerators program was formerly known as the Procurement Technical Assistance Program (opens in new window) (PTAP).
- Contract Opportunity Type: Sources Sought (Original)
- Original Published Date: Dec 19, 2025 11:14 am EST
- Original Response Date: Jan 20, 2026 03:00 pm EST
- Inactive Policy: 15 days after response date
- Original Inactive Date: Feb 04, 2026
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Initiative:
- None
- Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
- Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
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NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
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Place of Performance:
Washington , DCUSA
The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI).
The purpose of this RFI is to:
- Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government’s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions.
- Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion.
Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.
- 1800 F STREET NW
- WASHINGTON , DC 20405
- USA
- Kenny Yiu
- kenny.yiu@gsa.gov
- Kelsie Kharibian
- kelsie.kharibian@gsa.gov
- Dec 19, 2025 11:14 am ESTSources Sought (Original)
See Also
RFA #FY26-103425-08-31-2026-004 AI for Improving English Proficiency MOOC RFA No.: 103425-08-31-2026-004_RFA_02 Issue date:
FHI 360
Due by 10/23/2026
Follow PMS 470 Professional Support Services - RFP Active Contract Opportunity Notice ID
DEPT OF DEFENSE
Due by 10/01/2026
Follow ICITAP/OPDAT Worldwide Support Services Active Contract Opportunity Notice ID 15JPSS26R00000038 Related Notice
JUSTICE, DEPARTMENT OF
Due by 10/14/2026
Follow MANTECH NO COST CONFERENCE Active Contract Opportunity Notice ID HQ003426QE242 Related Notice
DEPT OF DEFENSE
Due by 10/09/2026