Arctic Wolf Software

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	511210 - Software Publishers
Posted Date:	Mar 10, 2026
Due Date:	Mar 24, 2026
Solicitation No:	Doc2061914881
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

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STATE OF NORTH CAROLINA

NC HIGHWAY PATROL

Refer ALL inquiries regarding this RFQ to:

Heather Melton

Heather.melton@ncshp.gov

See page 2 for mailing instructions.

INVITATION FOR BIDS OR REQUEST FOR

QUOTE NO. Q253272-HMM

Offers will be publicly opened: March 24, 2026 @

2:00 pm et

Issue Date: March 9, 2026

Commodity Number: 811122

Description: Software Maintenance and Support

Using Agency: NCSHP

Requisition No.: RQ253272

OFFER AND ACCEPTANCE

The State seeks offers for the software and software support described in this solicitation. The State’s

acceptance of any offer must be demonstrated by execution of the acceptance found below and any subsequent

Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence

as follows: In cases of conflict between documents comprising the contract, the order of precedence shall be (1)

Best and Final Offers, if any, (2) special terms and conditions specific to this solicitation, (3) specifications, (4)

Terms and Conditions of this solicitation, and (5) the agreed portions of the awarded Vendor’s offer. No contract

shall be binding on the State until an encumbrance of funds has been made for payment of the sums

due under the contract.

EXECUTION

In compliance with this solicitation and subject to all the conditions herein, the undersigned offers and agrees to

furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time

specified herein. By executing this offer, I certify that this offer is submitted competitively and without collusion.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.

OFFEROR:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY, STATE & ZIP:

PRINT NAME & TITLE OF PERSON SIGNING:

TELEPHONE NUMBER: TOLL FREE TEL.

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for sixty (60) days from date of offer opening unless otherwise stated here: ____ days

ACCEPTANCE OF OFFER

If any or all parts of this solicitation are accepted, an authorized representative of NC State Highway Patrol shall

affix their signature hereto. A copy of this acceptance will be forwarded to the successful vendor(s).

FOR STATE USE ONLY

Offer accepted and contract awarded _____________________________________, as indicated on attached certification,

by _____________________________________________ (Authorized representative of NCSHP).

RFQ Number: Q253272

TABLE OF CONTENTS

1.0 INTENT, USE, DURATION AND SCOPE .............................................................................................. 3

2.0 GENERAL INFORMATION .................................................................................................................... 3

2.1. VENDOR QUESTIONS...........................................................................................................................3

2.2. ADDENDA ............................................................................................... Error! Bookmark not defined.

2.3. OFFER SUBMITTAL ............................................................................................................................... 3

2.4. BASIS FOR REJECTION........................................................................................................................ 3

2.5. LATE OFFERS ....................................................................................................................................... 4

2.6. NON-RESPONSIVE OFFERS ................................................................................................................ 4

2.7. NOTICE TO VENDOR(S)........................................................................................................................ 4

2.8. E-PROCUREMENT SOLICITATION ....................................................................................................... 4

2.9. DISTRIBUTORS AND RESELLERS ....................................................................................................... 4

2.10. POSSESSION AND REVIEW ............................................................................................................... 5

2.11. BEST AND FINAL OFFERS (BAFO)..................................................................................................... 5

2.12. AWARD ................................................................................................................................................ 5

2.13. POINTS OF CONTACT......................................................................................................................... 5

3.0 SPECIFICATIONS ................................................................................................................................. 6

3.1. VENDOR STANDARD AGREEMENT(S) ................................................................................................ 6

3.2. VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. ........................................................................ 6

3.3. E-VERIFY ............................................................................................................................................... 7

3.4 BRAND SPECIFIC PRODUCT................................................................................................................. 7

3.5 SPECIFICATIONS .................................................................................... Error! Bookmark not defined.

3.6 CONTRACT TERM .................................................................................................................................. 7

4.0 FURNISH AND DELIVER ...................................................................................................................... 7

5.0 HISTORICALLY UNDERUTILIZED BUSINESSES .............................................................................. 11

6.0 INSTRUCTIONS TO VENDORS.......................................................................................................... 11

7.0 TERMS AND CONDITIONS................................................................................................................. 13

Page 2 of 23

January 30, 2026

RFQ Number: Q253272

1.0 INTENT, USE, DURATION AND SCOPE

The purpose of this Solicitation is to obtain pricing for and procure software maintenance for Arctic Wolf

software previously licensed to the North Carolina Highway Patrol. Services will be provided in

accordance to the terms and conditions of this Solicitation.

2.0 GENERAL INFORMATION

2.1. OFFER SUBMITTAL

Due Date:

Time:

March 24, 2026

2:00 pm Eastern Time

IMPORTANT NOTE: It is the Vendor’s sole responsibility to upload their offer to the Ariba

Sourcing Module by the specified time and date of opening. Vendor shall bear the risk for late

electronic submission due to unintended or unanticipated delay, including but not limited to internet

issues, network issues, local power outages, or application issues. Vendor must include all the

pages of this solicitation in their response.

Sealed offers, subject to the conditions made a part hereof, will be received until 2:00pm Eastern

Time on the day of opening and then opened, for furnishing and delivering the commodity as

described herein. Offers must be submitted via the Ariba Sourcing Module with the Execution page

signed and dated by an official authorized to bind the Vendor’s firm. Failure to return a signed offer

shall result in disqualification.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email

attachments, or in any hardcopy format in response to this Bid SHALL NOT be accepted

and will automatically be deemed Non-Responsive.

a) Submit one (1) signed, original electronic offer via e-mail.

b) All File names should start with the Vendor name first, in order to easily determine all the files

to be included as part of the vendor’s response. For example, files should be named as follows:

Vendor Name-your file name.

c) File contents SHALL NOT be password protected, the file formats must be in .PDF, .JPEG,

.DOC or .XLS format, and shall be capable of being copied to other sources. Inability by the

State to open the Vendor’s files may result in the Vendor’s offer(s) being rejected as Non-

Responsive.

d) If the vendor’s proposal contains any confidential information (as defined in Attachment B,

Section 2, Paragraph #17), then the vendor must provide one (1) signed, original electronic

offer and one (1) redacted electronic copy.

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North

Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are

available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

2.4. BASIS FOR REJECTION

Pursuant to 9 NCAC 06B.0401, the State reserves the right to reject any and all offers, in whole or

in part; by deeming the offer unsatisfactory as to quality or quantity, delivery, price or service offered;

non-compliance with the specifications or intent of this solicitation; lack of competitiveness; error(s)

in specifications or indications that revision would be advantageous to the State; cancellation or

other changes in the intended project, or other determination that the proposed requirement is no

longer needed; limitation or lack of available funds; circumstances that prevent determination of the

Page 3 of 23

January 30, 2026

RFQ Number: Q253272

best offer; or any other determination that rejection would be in the best interest of the State. Vendor

contact regarding this RFQ with anyone other than Heather Melton may be grounds for rejection of

said Vendor’s offer.

2.5. LATE OFFERS

Regardless of cause, late offers will not be accepted and will automatically be disqualified from

further consideration. It shall be the Vendor’s sole risk to ensure delivery at the designated office by

the designated time. Late offers will not be opened and may be returned to the Vendor at the expense

of the Vendor or destroyed if requested.

2.6. NON-RESPONSIVE OFFERS

Vendor offers will be deemed non-responsive by the State and will be rejected without further

consideration or evaluation if statements such as the following are included:

• “This offer does not constitute a binding offer”,

• “This offer will be valid only if this offer is selected as a finalist or in the competitive range”,

• “Vendor does not commit or bind itself to any terms and conditions by this submission”,

• “This document and all associated documents are non-binding and shall be used for discussion

purposes only”,

• “This offer will not be binding on either party until incorporated in a definitive agreement signed

by authorized representatives of both parties”, or

• A statement of similar intent.

2.7. NOTICE TO VENDOR(S)

The State objects to and will not be required to evaluate or consider any additional terms and

conditions not previously agreed to by the State and submitted with an Offeror’s response.

This applies to any language appearing in or attached to the document as part of the Offeror’s

response. By execution and delivery of this RFQ and response(s), the Offeror agrees that any

additional terms and conditions, whether submitted purposely or inadvertently, shall have no

force or effect.

2.8. E-PROCUREMENT SOLICITATION

This is an E-Procurement solicitation. See Paragraph #31 of the attached NC State Highway

Patrol Terms and Conditions.

a) General information on the E-Procurement service can be found at http://eprocurement.nc.gov/

b) Within two days after notification of award of a contract, vendor must register in NC E-

Procurement @ Your Service at the following web site: https://vendor.ncgov.com/vendor/login

c) As of the RFQ submittal date, the Vendor must be current on all E-Procurement fees. If the Vendor

is not current on all E-Procurement fees, the State may disqualify the Vendor from participation

in this RFQ.

2.9. DISTRIBUTORS AND RESELLERS

“Resellers” as used herein, refers to businesses that routinely sell or distribute Vendor’s Products,

and may include “Distributors”, “Value Added Resellers” (VARs), “Original Equipment

Manufacturers” (OEMs), Channel Partners, or such other designations. These businesses must be

approved by the State prior to placement of any orders. Any contract established will be subject to

this solicitation and any resulting Agreement(s), and to the terms and conditions of the State’s

competitive bidding process.

The Agency acknowledges that the Reseller has merely purchased the Third-Party Items for resale

or license to the Agency, and that the proprietary and intellectual property rights to the Third-Party

Items are owned by parties other than the Reseller (“Third Parties”). The Agency further

acknowledges that except for the payment to the Reseller for the Third-Party Items, all of its rights

Page 4 of 23

January 30, 2026

RFQ Number: Q253272

and obligations with respect thereto flow from and to the Third Parties. The Reseller shall provide

the Agency with copies of all documentation and warranties for the Third-Party Items which are

provided to the Reseller. The Reseller shall assign all applicable third-party warranties for

Deliverables to the Agency.

2.10. POSSESSION AND REVIEW

During the evaluation period and prior to award, possession of the bids and accompanying

information is limited to personnel of the issuing agency, and to the committee responsible for

participating in the evaluation. Vendors who attempt to gain this privileged information, or to

influence the evaluation process (i.e. assist in evaluation) will be in violation of purchasing rules and

their offer will not be further evaluated or considered.

After award of contract the complete bid file will be available to any interested persons with the

exception of trade secrets, test information or similar proprietary information as provided by statute

and rule. Any proprietary or confidential information which conforms to exclusions from public

records as provided by N.C.G.S. §132-1.2 must be clearly marked as such in the offer when

submitted.

2.11. BEST AND FINAL OFFERS (BAFO)

The State may establish a competitive range based upon evaluations of offers, and request BAFOs

from the Vendor(s) within this range, e.g. “Finalist Vendor(s)”. If negotiations or subsequent offers

are solicited, the Vendor(s) shall provide BAFO(s) in response. Failure to deliver a BAFO when

requested shall disqualify the non-responsive Vendor from further consideration. The State will

evaluate BAFO(s), oral presentations, and product demonstrations as part of the Vendors’

respective offers to determine the final rankings.

2.12. AWARD

It is the general intent to award this contract to one (1) Vendor. As provided by statute, award will

be based on Best Value Analysis, Lowest Price Technically Acceptable Source Selection Method

in accordance with 09 NCAC 06B. 0302 Information Technology Procurement.

2.13. POINTS OF CONTACT

Contact by the Offeror with the persons shown below for contractual and technical matters related

to this RFQ is only permitted if expressly agreed to by the purchasing lead named on page 4, or

upon award of contract:

For Vendor completion:

Vendor Contractual Point of Contact

Name of Vendor:

Vendor Technical Point of Contact

Name of Vendor:

Street:

City, State, Zip:

Attn:

Email:

State Contractual Point of Contact

Name of State Agency:

State Technical Point of Contact

Name of State Agency:

Street:

Page 5 of 23

January 30, 2026

This page summarizes the opportunity, including an overview and a preview of the attached documents.

Solicitation Number:	Doc2061914881
Project Title:	Arctic Wolf Software
Description:
Opening Date:	3/24/2026 2:00 PM
Posted Date:	3/11/2026
Status:	Open
Department:	STATE HIGHWAY PATROL


Solicitation Number * Doc2061914881	Department STATE HIGHWAY PATROL	Status Reason Open
Opening Date 2026-03-24T14:00:00.0000000	Posted Date * 2026-03-10T18:06:45.0000000Z	Primary Commodity Code Software maintenance and support
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Heather Melton
Description
Description

Arctic Wolf Software

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