Answering Service for HITS on Call Support

Agency: City of Houston
State: Texas
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
Posted Date: Jan 12, 2026
Due Date: Jan 16, 2026
Solicitation No: INF-2026-0011
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Reference Number: INF-2026-0011
Title: Answering Service for HITS on Call Support
E-BID
Due Date: 1/16/2026

Answering Service for HITS on Call Support
City of Houston, Texas
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Reference No.
INF-2026-0011
Due Date
January 16, 2026 at 2:0:0 PM CST
Questions Due
1/14/2026
Time Remaining
3 Days
Basic Info
Release Date
1/12/2026
Type
Informal Bid
Department(s)
Houston Information Technology Services
Categories
Non-Professional Services (Not Otherwise Classified)
Contact Info
Contact Name
Lianshun Zhou
Email Address
lianshun.zhou@houstontx.gov
Phone No.
8323938721
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Description

Vendor shall provide 24x7x365 call support for City of Houston (“City”) critical technology incidents. Vendor’s solution shall serve as initial point of contact for application, hardware, phone, radio, and networking issues that may impact mission critical services throughout the City.


Internal Ref: 10348621 (rebid)

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Provise 24x7x365 call support- answering service. Estimated 1000 calls per month, contract period of an initial 12 months, with 12 month optional renewal. Please provide quote per month. *See attached SOW for detailed requirements and information.
12
month
Please see attached SOW for more detail. The Provider must have more than 3 years direct experience providing call answering services.
Open
Reference No.
INF-2026-0011
Due Date
January 16, 2026 at 2:0:0 PM CST
Questions Due
1/14/2026
Time Remaining
3 Days
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