Answering Service for HITS on Call Support

Agency: City of Houston
State: Texas
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
Posted Date: Nov 24, 2025
Due Date: Dec 4, 2025
Solicitation No: INF-2025-0438
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Description

Reference Number: INF-2025-0438
Title: Answering Service for HITS on Call Support
E-BID
Due Date: 12/4/2025

Answering Service for HITS on Call Support
City of Houston, Texas
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E-Bid
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Open
Reference No.
INF-2025-0438
Due Date
December 4, 2025 at 2:0:0 PM CST
Questions Due
12/1/2025
Time Remaining
9 Days
Basic Info
Release Date
11/24/2025
Type
Informal Bid
Department(s)
Houston Information Technology Services
Categories
Non-Professional Services (Not Otherwise Classified)
Contact Info
Contact Name
Lianshun Zhou
Email Address
lianshun.zhou@houstontx.gov
Phone No.
8323938721
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Description

Vendor shall provide 24x7x365 call support for City of Houston (“City”) critical technology incidents. Vendor’s solution shall serve as initial point of contact for application, hardware, phone, radio, and networking issues that may impact mission critical services throughout the City.



Internal Ref: 10348621

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Provise 24x7x365 call support- answering service. Estimated 1000 calls per month, contract period of an initial 12 months, with 12 month optional renewal. Please provide quote per month. *See attached SOW for detailed requirements and information.
12
month
Please refer attached SOW for more detail.
Open
Reference No.
INF-2025-0438
Due Date
December 4, 2025 at 2:0:0 PM CST
Questions Due
12/1/2025
Time Remaining
9 Days
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