Airline Technical Representative

The Airline Technical Representative (ATR) will act as the primary liaison between airlines operating at Orlando International Airport (MCO) and the airport’s Planning, Engineering & Construction (PEC) and Operational Readiness and Transition (ORAT) teams during all phases of capital improvement projects. This role ensures airline operational needs are integrated into project planning, design, construction, and commissioning, minimizing disruptions and supporting smooth implementation.

Key Responsibilities:

• Coordination & Communication: Serve as the single point of contact for airlines, facilitating input and consensus throughout project phases.
• Technical Review: Coordinate airline feedback on design documents, technical requirements, and schedules.
• Project Controls: Monitor schedules, budgets, and deliverables to align with airline operations.
• Operational Input: Ensure airline requirements are considered in project decisions and readiness planning.
• Representation: Advocate for airline interests across major projects such as APM Replacement, Baggage System Upgrades, and Terminal Optimization.

This role is critical for aligning capital improvement initiatives with airline operations and fostering collaboration between stakeholders.

Orlando International Airport (MCO) is one of the busiest airports in the U.S., serving as a critical hub for domestic and international travel. With passenger volumes continuing to grow and technology rapidly evolving, the airport is undertaking a series of capital improvement projects to enhance capacity, efficiency, and the passenger experience. These projects include major initiatives such as APM Replacement, Baggage System Upgrades, Terminal Optimization, and Master Plan Updates—all of which directly impact airline operations.

Airlines are the lifeblood of the airport, and their operational needs must be integrated into every stage of development. Misalignment between project execution and airline requirements can lead to costly delays, operational disruptions, and diminished passenger experience. The ATR role ensures that airline voices are heard and acted upon, creating a collaborative environment where projects meet both airport and airline objectives.

• Complex Stakeholder Environment: Multiple airlines with differing priorities require strong coordination and consensus-building.
• Operational Continuity: Construction and activation must minimize disruption to day-to-day airline operations.
• Technical Complexity: Projects involve advanced systems (baggage handling, APM, self-service technologies) that demand specialized input.
• Tight Timelines & Budgets: Delivering on schedule while accommodating operational needs is a balancing act.

• Proactive Engagement: Early and consistent involvement of airlines in planning and design phases.
• Clear Communication Channels: Transparent reporting and structured feedback loops to avoid surprises.
• Operational Readiness: Seamless transition from construction to activation with minimal impact on airline operations.
• Consensus Building: Achieving alignment among diverse airline stakeholders for smooth project execution.

By addressing these challenges and delivering on these success factors, the ATR will play a pivotal role in shaping projects that enhance efficiency, passenger experience, and airline satisfaction.