AI Tools for Medicare Experience Modernization - Request for Information

Agency: HEALTH AND HUMAN SERVICES, DEPARTMENT OF
State: Maryland
Type of Government: Federal
FSC Category:
  • D - Automatic Data Processing and Telecommunication Services
NAICS Category:
  • 541512 - Computer Systems Design Services
Set Aside: No Set aside used
Posted Date: Feb 17, 2026
Due Date: Mar 31, 2026
Solicitation No: 269999
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

Follow
AI Tools for Medicare Experience Modernization - Request for Information
Active
Contract Opportunity
Notice ID
269999
Related Notice
Department/Ind. Agency
HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Sub-tier
CENTERS FOR MEDICARE AND MEDICAID SERVICES
Office
OFC OF ACQUISITION AND GRANTS MGMT
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • Original Published Date: Feb 17, 2026 02:27 pm EST
  • Original Response Date: Mar 31, 2026 10:00 am EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Apr 15, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside: No Set aside used
  • Product Service Code:
  • NAICS Code:
    • 541512 - Computer Systems Design Services
  • Place of Performance:
    MD 21244
    USA
Description

This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement.



The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels. CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage.



Please see Attachment.




Attachments/Links
Contact Information
Contracting Office Address
  • 7500 SECURITY BLVD
  • BALTIMORE , MD 21244
  • USA
Primary Point of Contact
Secondary Point of Contact
History
  • Feb 17, 2026 02:27 pm ESTSources Sought (Original)

Related Document

Mar 27, 2026[Sources Sought (Updated)] AI Tools for Medicare Experience Modernization - Request for Information
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