AI Enabled Statewide Navigator for Ohio Veterans and the Military Connected Community

The Ohio Department of Veterans Services (ODVS) is requesting information from qualified Respondents regarding innovative, AI‑enabled solutions capable of powering a Statewide Navigator/Portal that delivers personalized customer journeys for Ohio’s veterans, service members, families, caregivers, and other military‑connected populations. This Navigator will function as the State’s digital front door—a unified point of entry that intelligently guides users to federal, state, county, nonprofit, educational, and employment resources based on their unique backgrounds, needs, and eligibility.
The Ohio Department of Veterans Services (ODVS) is requesting information from qualified Respondents regarding innovative, AI‑enabled solutions capable of powering a Statewide Navigator/Portal that delivers personalized customer journeys for Ohio’s veterans, service members, families, caregivers, and other military‑connected populations. This Navigator will function as the State’s digital front door—a unified point of entry that intelligently guides users to federal, state, county, nonprofit, educational, and employment resources based on their unique backgrounds, needs, and eligibility.

Responses to this request for information should be prepared in accordance with the instructions provided in the Scope of Work under the document tab. Respondents are to provide comprehensive responses with supporting materials electronically in PDF and Excel format within Ohio Buys by RFI Closing date. Responses to this inquiry must be concise up to a required 20-page limit with a font size 10 or greater.  ODVS will review all responses to gain insights into market trends and viable solutions. Depending on the findings, ODVS may reach out for additional information. Respondents to this RFI may be invited to present their solutions and demonstrate their technologies and services.

Please refer to Scope of Work and Statewide Navigator FAQ sheet in the document tab.

FAQ sheet is intended to address the vast majority of questions vendors typically raise during an RFI. If additional clarification is needed, ODVS will provide further guidance during vendor demonstrations or scheduled meetings with selected respondents.