After-Hours Service Desk Telephone Answering Service

Agency: City of Louisville, Kentucky
State: Kentucky
Type of Government: State & Local
NAICS Category:
  • 561421 - Telephone Answering Services
Posted Date: Nov 11, 2024
Due Date: Nov 25, 2024
Solicitation No: RFP250136
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Description

Project: After-Hours Service Desk Telephone Answering Service
Ref. #: RFP250136
Department: Metro Technology Services
Type: RFP
Status:
Open
Open Date: Nov 11th 2024, 1:00 PM EST
Questions Due Date: Nov 18th 2024, 3:00 PM EST
Contact Information: Kim Henry, kim.henry@louisvillek.gov
Close Date: Nov 25th 2024, 3:00 PM EST

Project Description: MTS is seeking a qualified vendor to take calls when the Service Desk is not available to assist customers for the handling of Incidents and Service Requests. Those times when vendor will need to provide call taking services include after hours, holidays and special circumstances.


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