After-Hours Service Desk Telephone Answering Service

Agency:	City of Louisville, Kentucky
State:	Kentucky
Type of Government:	State & Local
NAICS Category:	561421 - Telephone Answering Services
Posted Date:	Nov 11, 2024
Due Date:	Nov 25, 2024
Solicitation No:	RFP250136
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Project: After-Hours Service Desk Telephone Answering Service

Ref. #: RFP250136

Department: Metro Technology Services

Type: RFP

Status:

Open

Open Date: Nov 11th 2024, 1:00 PM EST

Questions Due Date: Nov 18th 2024, 3:00 PM EST

Contact Information: Kim Henry, kim.henry@louisvillek.gov

Close Date: Nov 25th 2024, 3:00 PM EST

Project Description: MTS is seeking a qualified vendor to take calls when the Service Desk is not available to assist customers for the handling of Incidents and Service Requests. Those times when vendor will need to provide call taking services include after hours, holidays and special circumstances.

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