SUMMIT COUNTY MOBILE TICKETING AND FARE COLLECTION SYSTEM PROJECT

Agency: Summit County
State: Colorado
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
Posted Date: Jul 24, 2020
Due Date: Aug 24, 2020
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Bid Title: SUMMIT COUNTY MOBILE TICKETING AND FARE COLLECTION SYSTEM PROJECT
Category: Information Systems
Status: Open

Description:
Proposals Due:
August 24, 2020 by 4:00 PM MST/MDT
Overview
Summit County Government (“County”) is soliciting bids from qualified contractors to provide services for the
following:
Summit County is committed to improving its operations through the use of new information technology. The goal of
this Request for Proposals (RFP) is to select a contractor to deploy tools which will enable its Transit Department
(Summit Stage) and its customers to access an account-based, mobile fare system via smart phone, tablet or computer.
This system will provide fare information to Summit Stage’s passengers as well as a way to purchase and validate
fares. It will also provide bus operators a way to authorize these transactions at the point of boarding.
Summit Stage currently offers various pass options for riders. The chart below outlines the price per route by pass type
for all riders. Summit Stage does offer discounts for youth, seniors and differently abled riders with proper
documentation. Pass products can be purchased on the bus through the driver. The annual budgeted pass revenue is
$95,000 while ridership is 36,600.
Copies of the request are available at www.SummitCountyCO.gov under ‘Bids & Proposals’ or by request at the
Summit Stage Office. Contact Chris Lubbers, for additional project information at
chris.lubbers@summitcountyco.gov For security reasons, you must enable JavaScript to view this E-mail address. or 970-668-4161.
Publication Date/Time:
7/24/2020 8:00 AM
Closing Date/Time:
8/24/2020 4:00 PM
Submittal Information:
Contact Chris Lubbers, for additional project information at chris.lubbers@summitcountyco.gov or 970
Bid Opening Information:
August 26-31, 2020
Addendum Date/Time:
08/06/2020
Pre-bid Meeting:
none
Contact Person:
Contact Chris Lubbers, for additional project information at
chris.lubbers@summitcountyco.gov or 970-668-4161.
Business Hours:
8:00 AM to 5:00 PM
Related Documents:

Attachment Preview

REQUEST FOR PROPOSALS
for
SUMMIT COUNTY MOBILE TICKETING AND FARE COLLECTION SYSTEM PROJECT
July 24, 2020
Proposals Due:
August 24, 2020 by 4:00 PM MST/MDT
Overview
Summit County Government (“County”) is soliciting bids from qualified contractors to provide services for the
following:
Summit County is committed to improving its operations through the use of new information technology. The goal of
this Request for Proposals (RFP) is to select a contractor to deploy tools which will enable its Transit Department
(Summit Stage) and its customers to access an account-based, mobile fare system via smart phone, tablet or computer.
This system will provide fare information to Summit Stage’s passengers as well as a way to purchase and validate
fares. It will also provide bus operators a way to authorize these transactions at the point of boarding.
Summit Stage currently offers various pass options for riders. The chart below outlines the price per route by pass type
for all riders. Summit Stage does offer discounts for youth, seniors and differently abled riders with proper
documentation. Pass products can be purchased on the bus through the driver. The annual budgeted pass revenue is
$95,000 while ridership is 36,600.
Daily Fare 10-Ride Punch Card
Lake County Link
$5.00
$30.00
Lake County Link Discount Passes $2.00
$20.00
Park County Commuter
$2.00
$20.00.
Copies of the request are available at www.SummitCountyCO.gov under ‘Bids & Proposals’ or by request at the
Summit Stage Office. Contact Chris Lubbers, for additional project information at
chris.lubbers@summitcountyco.gov or 970-668-4161.
Scope of Services
Contractor shall furnish all labor, transportation, and incidentals necessary to perform the functions necessary to
implement, maintain and support the SUMMIT COUNTY MOBILE TICKETING AND FARE COLLECTION
SYSTEM PROJECT.
Work shall be completed as set forth in a contract for this project to be negotiated with County based upon the
contractor’s (Contractor) written proposal.
Date and time of service
Service will be performed according to and executed contract on an ongoing, daily basis beginning after contract
execution to be agreed upon after an award is made and Contractor receives a notice to proceed. Contractor should
include a potential schedule of implementation, maintenance and ongoing support in Contractor's written proposal.
Indemnification and Insurance
Contractor shall indemnify and hold harmless County from and against all claims, damages, losses, and expenses arising
out of or resulting from acts or omissions of Contractor, Contractor’s sub-contractors or otherwise arising out of the
performance of services by Contractor. No later than seven (7) days following the execution of an Independent
Contractor Agreement between County and Contractor, Contractor shall provide County with certificates of insurance
evidencing the types and amounts of insurance specified below:
Standard Workers’ Compensation as required by law in the State of Colorado; and
Comprehensive General Liability Insurance for operations and contractual liability adequate to cover the
liability assumed hereunder with limits of not less than $400,000 on account of any one person and $1.2 Million
for each occurrence of property damage and personal injury; and
Automobile Liability insurance in those instances where Contractor uses an automobile, regardless of
ownership, for the performance of the Services. Contractor shall carry insurance, written on the comprehensive
automobile form insuring all owned and non-owned automobiles with limits of not less than $400,000 (bodily
injury per person), $400,000 (each accident) and $400,000 (property damage).
Insurance coverage shall not be reduced below the limits described above or cancelled without County’s written
approval of such reduction or cancellation. Certificates of such insurance, of agents and subcontractors, shall be
provided to County upon request. With regard to all insurance, such insurance shall:
Be primary insurance to the full limits of liability herein before stated and, should County have other valid
insurance, County insurance shall be excess insurance only; and
Not cancelled without thirty (30) days prior written notice to County.
Proposal Format
Costs for performing services outlined in this request for proposals shall be clearly stated to allow County to
effectively evaluate each proposal. Potential daily schedule of services should also be included.
Refinements and Improvements
Applicants should feel free during the proposal submission process to provide any suggestions or comments that might
be advantageous for County to consider in terms of any efficiencies, issues or processes. County is not committed to
any single scenario, but efficiency of resources and minimizing impacts are critical in completing this work.
The following pages contain the RFP instructions and owners requirements.
Part I - ADMINISTRATIVE INFORMATION
A. Issuing Officer
This Request for Proposals (“RFP”) is issued by The Transit Department (Summit Stage). For questions, please contact
Chris Lubbers, Director at chris.lubbers@summitcountyco.gov or 970-668-4161.
B. Purpose
This RFP provides prospective contractors with sufficient information to prepare and submit proposals for
consideration by County. To be considered responsive, each proposal must provide for completion of the tasks outlined
in this RFP.
C. Scope
This RFP contains the instructions governing the proposals to be submitted and the materials to be included therein.
These are mandatory requirements that must be met to be eligible for consideration.
D. Scheduling
Proposals must be submitted via email to chris.lubbers@summitcountyco.gov to Summit Stage by August 24, 2020
no later than 4:00pm MST/MDT. The proposal should outline the schedule for commencement of service,
implementation as well as ongoing maintenance and support.
Time Schedule:
RFP Released and Advertisement - July 24, 2020
Deadline for Questions/Clarifications Regarding the RFP - August 3, 2020
Response to Questions/Clarifications through Addenda posted on County Website - August 6, 2020
Proposals Due - August 24, 2020 by 4:00pm MST/MDT
Interviews by appointment if necessary - August 26-31, 2020
Notice of Intent to Award - September 3, 2020
Approximate Contract Execution - October 2, 2020
E. Inquiries and Questions
Prospective applicants are welcome to make inquiries and ask questions concerning the RFP to obtain clarification of
the requirements. Direct all inquiries to:
Chris Lubbers
Summit Stage
chris.lubbers@summitcountyco.gov
970-668-4161
F. Instructions for Submission of Proposals
It is imperative, when submitting a proposal, that the submission email be addressed as follows and with appropriate
text in the email subject line and text in the top few lines of the body of the email:
Email Address:
chris.lubbers@summitcountyco.gov
Subject Line Text:
Contractor Name - Proposal for: SUMMIT COUNTY MOBILE TICKETING AND FARE COLLECTION
SYSTEM PROJECT
Body Text:
ATTN: Chris Lubbers, Summit Stage
Proposal for: SUMMIT COUNTY MOBILE TICKETING AND FARE COLLECTION SYSTEM PROJECT
1. Contractor's company name
2. Contact name and phone number
G. Late Proposals
It is the responsibility of each vendor submitting a proposal to ensure that emailed proposals arrive to Summit Stage
by 4:00pm MST/MDT on August 24, 2020.
H. Proprietary Information
Any restrictions on the use of data contained within a proposal must be clearly stated in the proposal itself.
I.
Response Material Ownership
All materials submitted regarding this RFP become the property of County and will only be returned at County's
option.
J. Incurring Costs
County is not liable for any costs incurred by those who have submitted proposals prior to issuance of a signed contract.
K. Acceptance of Proposal Content
The contents from the selected contractor’s proposal will become contractual obligations if a subsequent agreement is
reached. Failure of the successful contractor to accept these obligations may result in cancellation of the award and
such contractor may be removed from future solicitations.
L. Acceptance Time
County intends to make a proposal selection within 11 business days after the closing date for receipt of proposals.
M. Budget
Costs for performing services must be included in the proposals and should be clearly stated to allow County to
effectively evaluate each proposal.
PART II – PROPOSAL CONTENT
The proposal submitted must clearly address the system functions and features outlined in this RFP and Contractor’s
intent to either meet, exceed or not meet each. County does not require that Contractor meet every function and feature
set forth in this RFP. Contactor shall clearly identify which functions and features will be met, exceeded or not met as
well as functions and features that will be replaced by alternate technology or methodology.
Scope of Work
INTRODUCTION
Summit County is committed to improving its operations through the use of new information technology. The goal of
this Request for Proposals (RFP) is to select a contractor to deploy tools which will enable its Transit Department
(Summit Stage) and its customers to access an account-based, mobile fare system via smart phone, tablet or computer.
This system will provide fare information to Summit Stage’s passengers as well as a way to purchase and validate
fares. It will also provide bus operators a way to authorize these transactions at the point of boarding.
Summit Stage currently offers various pass options for riders. The chart below outlines the price per route by pass type
for all riders. Summit Stage does offer discounts for youth, seniors and differently abled riders with proper
documentation. Pass products can be purchased on the bus through the driver. The annual budgeted pass revenue is
$95,000 while ridership is 36,600.
Daily Fare 10-Ride Punch Card
Lake County Link
$5.00
$30.00
Lake County Link Discount Passes $2.00
$20.00
Park County Commuter
$2.00
$20.00
The following are the functions and features Summit Stage is interested in purchasing as part of its Electronic Fare
System Project:
GENERAL SYSTEM FEATURES
Contractor shall provide a Mobile Ticketing System that consists of a Mobile Ticketing system (‘system’), a
system administration website and all backend systems, services, and communications to support the
functionality described as part of the requirements.
Contractor shall manage the certification, release and maintenance of the systems on each operating system’s
respective application store.
The system shall have the ability to handle a high volume of riders downloading or using the system at any
given time. This would include special events. Proposer must specify if there are any limitations on
simultaneous system access.
The system and all user-facing components shall meet all current ADA guidelines for web and mobile
accessibility, including built-in features on rider devices.
The system shall allow offline usage of the system when devices are not connected to a network, including
offline activation for tickets on the device.
All payment processing and data storage for the system shall be Payment Card Industry Data Security
Standard (PCI DSS) compliant.
Contractor shall monitor the system for security threats and notify Summit Stage immediately in the event of
suspected breach of rider or agency data.
The system shall support any new operating system (OS) version within five weeks of release.
The system shall provide back-end metrics, performance monitoring and reporting tools.
The system shall be able to store tickets on the cloud and on device to ensure validation in offline mode.
The system shall allow account or payment information to be stored in a rider’s account for future purchases.
The electronic fare collection platform must be account-based and deployed as a Software-as-a-Service,
cloud-hosted platform that grants Summit Stage license to utilize the platform to deploy a turnkey mobile
ticketing solution that can expand to serve all ticket sales options across all rider types.
Contractor shall expect to manage the system and shall make updates to that system available to Summit Stage
on a regular basis. The system must be capable of handling both visual and electronic scanning verification
methodologies. However, Contractor should note that Summit Stage intends to pursue only visual validation
as a result of this RFP and associated contract. Electronic scanning may be pursued at a later date.
The solution shall be extendable to other token types including, but not limited to: ISO 14443 smartcards,
paper barcodes, and extensible to open payments using contactless c-EMV credit cards. The solution shall
also facilitate integrations with mobility services companies. The platform shall guarantee 99.9% uptime and
shall be a multi-tenanted platform deployed according to Summit Stage’s brand guidelines and enabling
Summit Stage to autonomously manage the platform and direct engagement with their riders.
Summit Stage will be part of the deployment of an application that enables riders to build trips and find
transportation connections and will utilize Google Maps as well as the Transit App. Summit Stage envisions
that the tools procured via this RFP will be able to integrate with these and similar applications. While not a
primary system function of this RFP, Summit Stage encourages proposers to consider and detail how the
proposed system could be used to integrate information and access through the application deployment.
Shall be available for Android and iOS. It should support at least the last two major versions of those operating
systems,
Any apps associated with Contractor’s proposal shall be downloadable for free from the official app store of
the supported platforms and shall be made available without using Summit Stage resources or servers and
maintaining updates for the duration of the contract.
The solution shall meet the ADA accessibility standards.
The system shall provide a means to make it clearly visible to Summit Stage employees when a ticket has
been recently activated.
Active tickets shall include security measures which minimize the possibility of fraudulent use such as
screenshotting, copying, replicating via an app or sharing of a ticket.
USER-EXPERIENCE FEATURES
Ability to use tickets for multiple riders from one device.
Ability to use more than one payment mechanism for checkout as a split purchase feature.
Ability to purchase tickets from website and have those tickets appear on the rider system.
Ability to access order history from the system and online.
Ability to change password for system log-in directly from the system and from website
MAINTENANCE AND SUPPORT

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