Salesforce Professional Servic...

Agency: State Government of New Hampshire
State: New Hampshire
Type of Government: State & Local
Posted Date: Jul 24, 2020
Due Date: Aug 13, 2020
Solicitation No: RFP 2348-21
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Description Bid_# Attachments Addendum Closing Date Closing Time Status Contact Commodity Category
Salesforce Professional Servic... RFP 2348-21 Attachment_1
8/13/2020 10:00AM Open Aubert, Ryan DATA PROCESSING, COMPUTER, PRO...

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STATE OF NEW HAMPSHIRE REQUEST FOR PROPOSAL TRANSMITTAL LETTER
Date: ___________________
Company Name: ________________________________________
Address:
_________________________________________________________
To: Point of Contact: Ryan Aubert
Telephone: 603-271-0580
Email: Ryan.Aubert@das.NH.gov
_________________________________________________________
RE: Proposal Invitation Name: Salesforce Professional Services
RFP Number: 2348-21
RFP Posted Date (on or by): 7/16/2020
RFP Closing Date and Time: 8/06/2020 @ 10:00 AM (EST)
[Insert name of signor]_____________________________, on behalf of _____________________________ [insert name of entity submitting
RFP(collectively referred to as “Vendor”) hereby submits an offer as contained in the written RFPRFP submitted herewith (“RFP”) to the State
of New Hampshire in response to RFP # 2348-21 for Salesforce Professional services at the price(s) quoted herein in complete accordance
with the RFP.
Vendor attests to the fact that:
1. The Vendor has reviewed and agreed to be bound by the RFP.
2. The Vendor has not altered any of the language or other provisions contained in the RFP document.
3. The RFP is effective for a period of 180 days from the RFP Closing date as indicated above.
4. The prices Vendor has quoted in the RFP were established without collusion with other vendors.
5. The Vendor has read and fully understands this RFP.
6. Further, in accordance with RSA 21-I:11-c, the undersigned Vendor certifies that neither the Vendor nor any of its subsidiaries, affiliates or
principal officers (principal officers refers to individuals with management responsibility for the entity or association):
a. Has, within the past 2 years, been convicted of, or pleaded guilty to, a violation of RSA 356:2, RSA 356:4, or any state or federal law
or county or municipal ordinance prohibiting specified bidding practices, or involving antitrust violations, which has not been
annulled;
b. Has been prohibited, either permanently or temporarily, from participating in any public works project pursuant to RSA 638:20;
c. Has previously provided false, deceptive, or fraudulent information on a vendor code number application form, or any other
document submitted to the state of New Hampshire, which information was not corrected as of the time of the filing a bid,
proposal, or quotation;
d. Is currently debarred from performing work on any project of the federal government or the government of any state;
e. Has, within the past 2 years, failed to cure a default on any contract with the federal government or the government of any state;
f. Is presently subject to any order of the department of labor, the department of employment security, or any other state
department, agency, board, or commission, finding that the applicant is not in compliance with the requirements of the laws or
rules that the department, agency, board, or commission is charged with implementing;
g. Is presently subject to any sanction or penalty finally issued by the department of labor, the department of employment security,
or any other state department, agency, board, or commission, which sanction or penalty has not been fully discharged or fulfilled;
h. Is currently serving a sentence or is subject to a continuing or unfulfilled penalty for any crime or violation noted in this section;
i. Has failed or neglected to advise the division of any conviction, plea of guilty, or finding relative to any crime or violation noted in
this section, or of any debarment, within 30 days of such conviction, plea, finding, or debarment; or
j. Has been placed on the debarred parties list described in RSA 21-I:11-c within the past year.
Authorized Signor’s Signature _______________________________ Authorized Signor’s Title ________________________
NOTARY PUBLIC/JUSTICE OF THE PEACE
COUNTY: ___________________________ STATE: ______________
ZIP: _________________
On the _____ day of _______________, 2020, personally appeared before me, the above named ________________________, in his/her
capacity as authorized representative of ________________, known to me or satisfactorily proven, and took oath that the foregoing
is true and accurate to the best of his/her knowledge and belief.
In witness thereof, I hereunto set my hand and official seal.
_________________________________________________________
(Notary Public/Justice of the Peace)
My commission expires: _________________________________________________________ (Date)
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Form P37-A
Contractor Initials ________
Date ________
SECTION 1 – OVERVIEW AND SCHEDULE
PURPOSE:
The purpose of this Salesforce Professional Services RFP is to establish up to four (4) contracts with experienced
Salesforce System Integrators (SI) that are pre-qualified to respond to specific agency Request for Quotations
(RFQ)/Statements of Work (SOW) requests. The State hosts several applications in an Enterprise Organization
hosted in the Salesforce Government Cloud.
By leveraging Salesforce with vendor support, the State of New Hampshire is anticipating improved service to
constituents by: automating business processes, providing prompt responses to tracking or delivering
constituent needs, refining business operations based on access to insightful data, securing information within
compliance of State and Federal regulations, and deploying rapid solutions throughout the State of New
Hampshire’s IT Environment.
TIMELINE:
The timeline below is provided as a general guideline and is subject to change. The State reserves the right to
amend this schedule at its sole discretion and at any time through a published Addendum.
7/16/2020
7/23/2020
8/06/2020
9/30/2020
RFP Solicitation distributed on or by
Last day for questions, clarifications, and/or requested changes to RFP
10:00 AM (EST) RFP Closing
Evaluation period including vendor discussions
INSTRUCTIONS TO VENDORS:
Read the entire proposal invitation prior to filling it out. In the preparation of your proposal response you shall:
Complete the pricing information in the “Offer” section
Submit all requested information within your response
Complete the “Vendor(s) Contact Information” section
Complete the company information on the front page, and sign the proposal in the space provided
on that page. The signature page must be notarized to be an official submission.
SECTION 2 – PROPOSED SCOPE OF WORK
Vendor shall provide Salesforce Professional services available to all State Agencies.
BACKGROUND:
At the time of this contract, all applications are internally focused and used exclusively by State agency
personnel; public data submission is currently done through web to case. It is anticipated that as the State’s
experience and expertise with Salesforce matures, it will expand its Salesforce capabilities and services offered.
The production Salesforce environment is centrally managed. The State has implemented an Enterprise
Government Model that seeks to establish Standard Operating Procedures (SOP) and processes on the use of
third party solutions. At this time, the State does not anticipate that SI’s working in a development sandbox will
have access to the production environment. SI’s must be able to work cooperatively with all State Agency
personnel, including Department of Administrative Services staff as well as the System Integrator, if any, under
contract to assist in the maintenance and operations of that production environment.
A. DEPARTMENT OF INFORMATION TECHNOLOGY
The Mission of the Department of Information Technology is to support the strategic business objectives of State
agencies; to create and sustain a secure and reliable information technology environment; and to ensure
careful and responsible management of the State’s information technology resources
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Contractor Initials ________
Date ________
A-1 Justification
The State of New Hampshire is looking to identify vendors that meet the State’s requirements in
implementing Salesforce solutions for individual or multiple Agencies. By leveraging Salesforce with
vendor support, the State of New Hampshire is anticipating improved service to constituents by:
automating business processes, providing prompt responses to tracking or delivering constituent needs,
refining business operations based on access to insightful data, securing information within compliance
of State and Federal regulations, and deploying rapid solutions throughout the State of New
Hampshire’s IT Environment.
A-1.2 Goals and Objectives for the Salesforce Professional Services contract is to:
a. Prequalify Salesforce Integrators to work with State agencies to implement digital
government solutions
b. Establish a process for State agencies to request proposals and award work to qualified
vendors.
i. A standard template to request a proposal is included
B. STATEWIDE INFORMATION TECHNOLOGY
Future Projects solicited through the State’s RFQ process will be conducted in cooperation with the New
Hampshire Department of Information Technology (DoIT). DoIT coordinates the statewide Information
Technology activities.
B-1 STATE PROJECT TEAM
State high-level staffing for the future projects will include:
Project Sponsor;
State Project Manager;
State IT Manager;
Technical Support Team;
Business Process Owners; and
User Acceptance Testing Team.
B-1.1 PROJECT SPONSOR
The Project Sponsor, Denis Goulet, Commissioner, Department of Information Technology, will be
responsible for securing financing and resources, addressing issues brought to their attention by
the State Project Manager, and assisting the State Project Manager in promoting the Project
throughout the State. The Project Sponsor or an appropriate designee will be available to
resolve issues on a timely basis.
B-1.2 STATE PROJECT MANAGER
The State Project Manager, Theresa Paré Curtis, Director for Department of Information
Technology, will be responsible for working with the State agency staff, State IT Manager, and
the Vendor to ensure appropriate execution of the contract. The State Project Manager will be
primary point of contract for the Vendor and business user and will interact with the Vendor to
address question or concerns encountered by users as they arise.
Primary Responsibilities include:
Leading projects;
Promoting projects statewide;
Developing project strategy and approach;
Engaging and managing all Vendors;
Managing significant issues and risks; and
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Contractor Initials ________
Date ________
Managing stakeholders’ concerns.
B-1.3 STATE IT MANAGER
The State IT Manager will provide IT support to the State Project Manager and be the liaison for
State IT requirements.
B-1.4 STATE TECHNICIAL SUPPORT TEAM
The State’s Technical Support Team will support future Salesforce solutions projects. During
projects, this team will serve as subject matter experts and will be heavily involved in early
planning and design activities.
Primary responsibilities include:
Supporting the project as a technical resource and subject matter expert;
Managing Salesforce System Administrator accountabilities;
Assisting with data conversion planning and design;
Assisting with data clean-up prior to conversion; and
Assisting in the development of system security, operational support models, and system
architecture planning activities.
B-1.5 BUSINESS PROCESS OWNERS
The State’s Business Process Owners will serve as subject matter experts and will be heavily
involved throughout all aspects of the implementation.
Primary responsibilities include:
Participate in gap analysis work sessions;
Serve as subject matter experts in regard to the current system and existing business
processes;
Help define “to be” business processes;
Active involvement in testing activities; and
Serve as liaisons between business operational departments and the Vendor’s project
team.
B-1.6 USER ACCEPTANCE TESTING (UAT) TEAM
The State’s User Acceptance Team will be comprised of the Business Process Owners (described
above) and additional business process owners from within each State’s Agencies operational
departments. The UAT Team will be responsible for carrying out UAT test scripts and completing
UAT testing activities.
Primary responsibilities include:
Assisting in the development of appropriate UAT testing scripts;
Completing assigned UAT testing scripts;
Retesting fixes to “defects” made by the Vendor;
Assisting with data clean-up prior to conversion; and
Serving as a liaison between the business operational departments sharing the results
and progress of UAT testing activities.
C. MINIMUM STANDARDS FOR PROPOSAL CONSIDERATION
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Contractor Initials ________
Date ________
A Proposal that fails to satisfy the requirements in this section may be rejected without further
consideration.
C-1 SUBMISSION REQUIREMENTS
a. The Proposal is date and time stamped before the deadline as defined in Section 1 Timeline. The
Vendor has sent the proper number of copies with the original version of the Proposal marked
“ORIGINAL” and the copies marked “COPY” as defined in Section 3-A Proposal Submission,
Deadline, and Location Instructions.
b. The original Proposal includes a signed Transmittal Letter accepting all terms and conditions of the
RFP without exception.
C-2 COMPLIANCE WITH SYSTEM REQUIREMENTS
System requirements and Deliverables are listed in Section 2-D System Requirements and Deliverables in
this RFP. The proposed Vendor’s qualifications must be able to satisfy all mandatory requirements listed.
C-3 CURRENT USE OF VENDOR PROPOSED SOLUTIONS
a. When responding to a Request for Quotation (RFQ/SOW), applications that constitute the Vendor’s
proposed solution must explicitly state what Salesforce licenses are required as well as any third
party applications.
b. Each RFQ/SOW may include requirements about the SI’s experience in implementing a similar
solution. Experience shall include requirements that include but limited to, how many solutions of a
similar nature are implemented and operational, the size and complexity of the project, and any
experience with statutory, regulatory, or industry standards. The specific Vendor proposed
functionality must be described.
C-4 PROPOSED VENDOR TEAM
The proposed Vendor Team must include individuals with substantial experience in:
Each of the disciplines relating to his or her stated project role.
Implementing Salesforce Solutions that meets the requirements outlined in Section 2-D.
The discipline of effective Project Management.
The discipline of effective risk and issue management.
The discipline of software development/configuration for Salesforce Solutions.
The discipline of software testing activities.
Operational support of government entities comparable in size and complexity.
Successful Salesforce Solutions roll-out.
Compliance with the statutory and regulatory publications that is appropriate with the
statement of work.
Effective use of software change management best practice.
Effective use of defect tracking tools that allow for reporting on test results.
Salesforce Solution modifications in order to satisfy unique needs of the State Agencies in New
Hampshire.
For the purpose of evaluating compliance with this requirement, the Vendor team is permitted to
include Subcontractors. In addition, an individual team member may be identified to fulfill the
experience requirement in multiple areas.
D. SYSTEM REQUIREMENTS AND DELIVERABLES
D-1 SCOPE OF WORK
The State of New Hampshire intends to identify vendors that meet the State’s requirements in
implementing Salesforce solutions for individual or multiple Agencies.
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Contractor Initials ________
Date ________

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