Receipt/Opening Time and Date:
February 18, 2020 @ 2:00 PM CT
Issue Date: January 17, 2020
Page 1 of 47 Pages
RFP # JB-205729
“Internet Access Services”
Request for Proposal (RFP)
Candace Yarbough, Director, Contracts Management
Dallas Independent School District (“Dallas ISD” or “District”) is soliciting offers for the products, goods, or services per the
specifications stated in this document. Offers shall be submitted in a sealed envelope marked on the outside with the Offeror’s name,
address, solicitation number, and title “Internet Access Services” to:
Attn: John Blythe
9400 North Central Expressway, Suite 1510
Dallas, Texas 75231
Offers must be submitted in sufficient time to be received and time-stamped at the above location on or before the receipt/opening
date/time indicated above. DALLAS ISD will not be responsible for delivering mail from the post office nor any other delays
encountered by hand delivery of Offers. Offers received after the receipt/opening time and date may not be considered. FAX
proposals or e-mailed proposals will not be accepted.
Questions concerning this solicitation document should be addressed, in writing via e-mail to John Blythe; email@example.com.
Questions should be submitted not later than February 3, 2020 to allow sufficient time for responses prior to receipt/opening
date/time. Responses to questions, other than administrative questions, will be provided to all potential Offerors by means of an
addendum to the solicitation.
The attached “General Terms and Conditions” are an integral part of this solicitation and will become part of any resulting contract
unless deviations/exceptions are requested by Offeror at time of response and accepted by Dallas ISD.
Please return original signed Offer, one (1) copy and five (5) labeled USB thumb drives to Dallas ISD, Attn: Procurement Services. All
forms included as part of this solicitation must be completed and returned with Offeror’s response.
This solicitation is for a multi-year requirement as noted elsewhere in this solicitation.
Contract(s) will be put into effect by means of a Letter of Acceptance, or some other written notification of Acceptance by The District,
within ten (10) days of acceptance by the District. The document of Acceptance, the solicitation, the Offeror’s Offer, and other
pertinent documents will comprise the Contract Documents. See “Contract Documents and Order of Precedence” in General Terms
Signature below represents that Offer is submitted.
OFFER MUST BE SIGNED
City, State and Zip Code:
STATEMENT OF WORK
Internet Access Services
TABLE OF CONTENTS
I. Background Information/Basic Requirements
II. Instructions and Requirements for Offer Submittal
III. Evaluation Process
IV. Forms to be Returned with Offer
V. General Terms and Conditions
VI. Special Terms and Conditions (if applicable)
VII. Exhibits and/or Appendices (if applicable)
Proposal Timeline (Estimated)
Pre-Proposal Meeting (if applicable)
Evaluation and Selection
January 17, 2020
February 18, 2020 @ 2:00 PM CT
January 17 & 24, 2020
January 28, 2020 @ 10:00 a.m. 9400 N Central
Expressway, 15th Floor
February 3, 2020
February 6, 2020
February 28, 2020
March 26, 2020
SECTION I: BACKGROUND INFORMATION/BASIC REQUIREMENTS
1. Dallas ISD is seeking Offers for Internet Access Services.
2. Dallas ISD is seeking to award to one vendor for the purchase of the goods/services identified in this solicitation.
3. The resulting Contract award, if any, is for a multi-year requirement
The term of this agreement shall be a three-year (3) agreement with two (2) separate options for mutual renewal.
Each option is for an additional successive one-year term, to renew and extend the contract up to a maximum of
five years (60 months) unless sooner terminated as set forth elsewhere in the contract. To exercise each option
to renew, the District must give written notice to the Offeror of its election to renew for one (1) additional year
within forty-five (45) days of the expiration of the then current term of the Agreement/Contract. If the District fails
to timely exercise any of the options to renew, all remaining options to renew shall expire and terminate.
4. The Effective Date of the Contract/Agreement, if any, is the date that award is approved by Dallas ISD’s Board
of Trustees or designated representative. In some cases, the Effective Date and the date for start of services
are separated by several weeks and/or months.
5. Dallas ISD sits in the heart of a large, diverse and dynamic region with a metropolitan population of 6.5 million
people in the 12 counties in North Central Texas. Dallas ISD comprises 384 square miles and encompasses the
cities of Dallas, Cockrell Hill, Seagoville, Addison, Wilmer and parts of Carrollton, Cedar Hill, DeSoto,
Duncanville, Farmers Branch, Garland, Grand Prairie, Highland Park, Hutchins, Lancaster and Mesquite.
a. The district is the second-largest public-school district in the state, and the 14th-largest district in the nation.
b. Dallas ISD is proud of its award-winning schools, outstanding teachers and staff, hard-working students
and committed parents and volunteers. The District serves approximately 155,000 students in pre-
kindergarten through the 12th grade, in 230 schools, employing nearly 20,000 dedicated professionals.
6. To support Dallas ISD academic and technology goals, the District recently completed a state-of-the-
art network upgrade which installed dark fiber to every school and administrative site throughout the
District. Each location now has two (2) 10 Gbps connections, one to each of our two data centers. In
addition, almost 28,000 wireless access points have been installed, creating one of the largest K-12
wireless networks in the country. The network electronics were recently upgraded in the data centers
and dark fiber was used to implement a connection between the two data centers. Two new Next
Generation Firewalls have been installed, one for each of the Internet connections, and each with an
aggregate throughput of 239 Gbps.
7. In addition, Dallas ISD has dark fiber installed from each data center to the following two Internet Points of
Presence (PoPs) in the Dallas area:
a. 1950 North Stemmons Freeway, Dallas, TX 75207 – “Equinix Data Center”
b. 2323 Bryan Street, Dallas, TX 75201 – “Digital Realty Data Center”
8. It is expected that Internet connectivity demand will continue to grow in coming years as more devices come
online, and more applications are moved to the Cloud.
Diagram 1.1 Current Internet Connection with Typical
Connectivity to a School or Administrative Building
9. Objectives – The objectives to be satisfied through this Request for Proposal (RFP) are as follows;
a. To ensure Dallas ISD obtains the best pricing, contract terms and conditions.
b. To select a Tier 1 Internet Service Provider (ISP) with a minimum of 10 customers with 40 Gbps services (or greater),
which has the capability to deliver a robust, scalable, fault-tolerant Internet connection that will support Dallas ISD
needs, now and in the future.
c. A Tier 1 ISP is a carrier that owns or controls sufficient portions of its underlying network infrastructure and can meet
market-leading Service Level Agreements (SLAs). The ISP must control enough of its underlying network infrastructure
to connect 90% of its customers. This definition comes from Brownlee Thomas, principal analyst for Global Telecom
Services at Forrester Research.
d. To ensure Dallas ISD can expand its Internet connectivity bandwidth in the future, while at the same time, controlling
costs. The District reserves the right to request an increase in Internet connectivity bandwidth at any time during the
contract resulting from this RFP.
e. The term of the contract will be for three (3) years, with two (2) one-year optional extensions.
f. The connectivity must be in place no later than July 1, 2020.
10. Internet Access Technical Requirements and Specifications
Important Note: Each respondent must fully answer all questions regarding the following technical requirements and
specifications. Where necessary, explain features of your firm’s proposed solution. Brief responses such as
“acknowledged”, “will comply” or “exceeds requirement” are not acceptable. All responses will be scored based on
thoroughness of the explanations.
You must provide your firm’s response for the following:
10.1 Describe how your solution provides for monitoring of all circuits.
10.2 Provide your solution’s Service Level Agreement (SLA) response time and service credits for outages.
10.3 Does your solution include a rate limiting or throttling policy? If so, explain why and how your firm would implement
such a policy.
10.4 Does your solution measure the following:
a. Network latency. If so, provide the maximum allowed network latency.
b. Network jitter. If so, provide the maximum allowed network jitter.
c. Bit-error rate. If so, provide your solution’s bit-error rate.
10.5 Does your solution include a Service Level Agreement which guarantees 24x7x365 uptime with a reliability of
99.99%, not including mutually agreed-upon service outages?
10.6 What does your solution provide for packet loss?
10.7 Does your solution provide “net neutral” Internet access? Explain your firm’s policy regarding “net neutrality”. It is a
requirement for Dallas ISD to protect “net neutrality” for our student and staff Internet users.
10.8 The selected solution must provide diverse paths to the Internet through separate physical Points of Presence
(PoPs). Provide details to describe how your firm’s network architecture meets this requirement.
10.9 Does your solution include a presence in the following two (2) co-location/fiber hotels, and the ability to cross-
connect and provide service at both locations?
1950 North Stemmons Freeway, Dallas, TX 75207 – “Equinix Data Center”
2323 Bryan Street, Dallas, TX 75201 – “Digital Realty Data Center”
10.10 Using the two (2) attached Excel pricing tables, provide costs and options for dedicated 10 Gbps Internet
connections for each of the District’s two (2) data centers, for total bandwidth of 20 Gbps. This will be the initial connectivity
speed, but the selected ISP must be able to scale to at least 20 Gbps for each data center connection, for total bandwidth of
10.11 Using the two (2) attached Excel pricing tables, provide costs and options for dedicated 20 Gbps Internet
connections for each of the District’s two (2) data centers, for total bandwidth of 40 Gbps.
10.12 Does your solution provide connectivity increments between 40 Gbps and 100 Gbps? Explain what types of
connections your firm can deliver, and how your solution will meet this requirement.