RFP 21-2122 IT SUPPORT SERVICES & HARDWARE

Agency: Chesapeake Public School
State: Virginia
Type of Government: State & Local
NAICS Category:
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: Nov 18, 2021
Due Date: Dec 10, 2021
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

RFP 21-2122 IT SUPPORT SERVICES & HARDWARE

Attachment Preview

Department of Purchasing
304 Cedar Road Chesapeake, VA 23322
Phone: (757) 547-0265 Fax: (757) 547-0279
November 18, 2021
To All Interested Parties:
Please find attached hereto our Request for Proposal RFP #21-2122 IT Support Services & Hardware.
Please read carefully the information contained herein.
Due to the COVID-19 Pandemic the District has the following requirements for submitting your response:
RFP responses are to be submitted electronically exclusively via DemandStar eBidding
(www.demandstar.com). RFP responses must be submitted to DemandStar no later than December 10,
2021 at 4:00 PM EST.
Instructions for vendors to register with the DemandStar Network are available to download at:
https://cpschools.com/purchasing/current-bids/.
Instructions for submitting a RFP response electronically (eBidding) on DemandStar are available to
download at: https://cpschools.com/purchasing/current-bids/.
Hard copies and responses submitted by email, facsimile, and telephone will not be accepted.
Please disregard references to bid mailing instructions, submitting duplicate copies of bid/RFP, and
envelope/envelope template requirements within these proposal documents.
All requests for clarification or questions regarding this RFP should be sent via email to
Amy.George@cpschools.com. If necessary, an addendum will be posted on DemandStar
(www.demandstar.com) as well as the Chesapeake Public Schools’ website (www.cpschools.com).
Vendors are encouraged to check DemandStar or the District’s website daily up to 48 hours prior to proposal
closing to check and secure any addenda. Receipt of addenda must be acknowledged on the letter of transmittal.
If you have any questions you may contact Amy George, Buyer at Amy.George@cpschools.com.
Sincerely,
Amy George, CPPB
Buyer
The Chesapeake Public School System is an equal educational opportunity school system. The School Board of the City of Chesapeake also adheres to the principles of
equal opportunity in employment and, therefore, prohibits discrimination in terms and conditions of employment on the basis of race, sex, sexual orientation, gender identity, national origin, color,
religion, age, or disability.
Chesapeake Public Schools
LETTER OF TRANSMITTAL
EQUIPMENT AND SUPPLIES / CONTRACTED SERVICES
***THIS FORM MUST BE SIGNED BELOW AND RETURNED IN THE PROPOSAL TO BE
CONSIDERED A VALID OFFER***
Issue Date: November 18, 2021
PROPOSAL No.
21-2122
Title:
IT Support Services & Equipment
Commodity Codes: 203-00, 204-00, 920-47, 939-21
Issued By:
Amy George, Buyer
Chesapeake Public Schools
Purchasing Department
304 Cedar Road
Chesapeake, VA 23322
(Phone) 757-547-0265
Amy.George@cpschools.com
Using Department:
Closing Date:
Closing Time:
Division of Technology
Integration
December 10, 2021
4:00 PM, EST
Proposals shall be submitted electronically.
Sealed proposals will be received until 4:00 PM, December 10, 2021 for furnishing services described herein. If
necessary, an addendum will be posted on DemandStar (www.demandstar.com) as well as the Chesapeake Public
Schools’ website (www.cpschools.com).
In compliance with this request for proposals and to all the conditions imposed therein and hereby incorporated by
reference, the undersigned offers, and agrees to furnish services requested in the solicitation. I hereby certify that the
information supplied herein is correct and that neither the firm nor any person(s) connected with the firm as a principal
or officer, to my knowledge, is not debarred or otherwise declared ineligible by any agency of the federal, state and/or
local government, the Commonwealth of Virginia, or any locality in the State of Virginia, from contracting to provide the
goods and/or services requested herein, nor is it an agent of any person or entity that is currently so debarred.
THIS SECTION MUST BE COMPLETED AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OF YOUR FIRM
Name and Address of Contractor:
(Contractor Name)
Date:
______________________________________________
(Street Address)
Signature:
(Please sign in ink)
______
___________________________________________
(City)
Name:
(Please print signer’s name)
______________________________________________
Title:
(State)
(Zip Code)
Phone:
Fax:
FEI #: _____________________________________
DUNS #:
E-Mail Address:
Contractor Website: ___________________________
Acknowledge receipt of Addendum #1 _____ #2 _____ #3 _____ #4 _____ #5 _____
(Initial above for each addendum received)
2
VENDOR’S AUTHORIZATION TO TRANSACT BUSINESS IN THE COMMONWEALTH
PLEASE COMPLETE AND RETURN WITH RESPONSE
To the extent the Contractor is organized as a stock or non-stock corporation, limited liability company,
business trust, or limited partnership or registered as a registered limited liability partnership; such entity
shall be authorized to transact business in the Commonwealth as a domestic or foreign business entity by
the State Corporation Commission. Any such business entity shall not allow its existence to lapse or its
certificate of authority or registration to transact business in the Commonwealth to be revoked or cancelled
at any time during the term of this contract. The Owner may void any contract with a business entity if the
business entity fails to remain in compliance with the provisions of Virginia Code Section 2.2-4311.2.
Any bidder or vendor organized or authorized to transact business in the Commonwealth pursuant to Title
13.1 or Title 50 shall include in its bid or proposal the identification number issued to it by the State
Corporation Commission. Any bidder or vendor that is not required to be authorized to transact business
in the Commonwealth as a foreign business entity under Title 13.1 or Title 50 or as otherwise required by
law shall include in its bid or proposal a statement describing why the bidder or vendor is not required to
be so authorized.
State Corporation Commission Identification No.: ___________________________________________
or
Describe why the bidder or offeror is not required to be authorized by the State Corporation Commission:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
3
PART 1
Introduction
1.1 INTRODUCTION
Chesapeake Public Schools (hereafter known as the District) seeks proposals from qualified
vendors to provide Technology Support Services and Hardware in partnership with the Division of
Technology Integration as specified in this document and any associated addenda. The District
requires services to begin upon award.
Based on enrollment, the District is the seventh largest school District in Virginia. With over
39,600 students and nearly 6,000 employees in 47 schools and centers, the District is committed
to providing excellence in education for the children of Chesapeake.
4
PART 2
REQUIREMENTS AND SPECIFICATIONS
2.1 GENERAL REQUIREMENTS:
A. The District invites any qualified vendors to submit a proposal. Vendors responding to this
request must be responsible, regularly and practically engaged in providing the services
requested in this RFP and possess ample resources for doing this work.
B. Vendors shall bear all costs and expenses incurred with developing, preparing, and
submitting their proposals.
C. Vendor shall provide the necessary staff of qualified and experienced personnel to handle all
aspects of the services required.
D. Vendor shall provide rates/pricing for proposed services and equipment.
2.2 PROJECT GOALS:
Solutions shall address (but are not limited to) the following:
A. The successful vendor shall provide off-site in and out of warranty repair services for
computing devices (e.g. laptop, tablet, chromebooks and similar equipment) on an on-
going basis at the direction of the Division of Technology Integration.
B. The successful vendor shall provide pick up of broken devices and drop off of repaired
devices at a minimum of 5 sites (at the District’s discretion) during business hours
(typically 7:30 AM - 4:00 PM).
C. The successful vendor shall provide an online portal for repair requests (as described in
2.3)
D. The successful vendor shall provide certified technicians for HP, Dell and Lenovo for
warranty work (other brands may be added as needed).
E. The successful vendor shall provide proof that they are an Authorized warranty service
provider and authorized reseller of HP, Dell and Lenovo products.
F. The successful vendor shall have the ability to sell parts at a discount directly to the
District for special projects at the District’s discretion.
G. Additionally, vendors may be asked to provide services on-site upon request.
2.3 ONLINE PORTAL:
The successful vendor shall provide an online portal to submit, approve or deny repairs and track
repairs. At a minimum the online portal shall:
A. provide integration services to help connect online portals with CPS systems as necessary to
support the repair process (Zendesk, EAM, TipWeb, Onelogin, Google Workspace, etc.).
B. Support SSO from Onelogin (SAML2), and/or Google OAuth.
C. track when the device is entered.
D. track when the device is picked up from the vendor.
E. track the approval/denial process for repair.
F. track when the device is being repaired.
G. track if the device is waiting for parts.
H. track when the device is being returned.
I. allow tech to acknowledge they have received the device back in working condition.
5

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

See Also

PCI DSS Compliance Services Future ProcurementFPR FPR 930-1 Department of Motor Vehicles Estimated

State Government of Virginia

Bid Due: 1/31/2022

Follow Digitizing services to facilitate M-19-21 compliance Active Contract Opportunity Notice ID 15DDHQ22Q00000019

JUSTICE, DEPARTMENT OF

Bid Due: 1/24/2022

Follow Digitizing services to facilitate M-19-21 compliance Active Contract Opportunity Notice ID 15DDHQ22Q00000019

JUSTICE, DEPARTMENT OF

Bid Due: 1/24/2022

Number Documents Due Date Time RFP 3074 BROADBAND INTERNET ACCESS SERVICE 2/10/2022 3:00

Roanoke City Public Schools

Bid Due: 2/10/2022