RFP for an Alternative 9-1-1 Emergency Response Pilot

RFP for an Alternative 9-1-1 Emergency Response Pilot
Release Date: Thursday, May 11, 2023
Due Date: 3: p.m. Eastern Time on Wednesday, June 28, 2023

The Allegheny County Department of Human Services (DHS), on behalf of Allegheny County, is seeking one or more Successful Proposer(s) to staff and run an Alternative 9-1-1 Emergency Response (A9ER) Program pilot in one or both of two pilot locations (McKees Rocks and Monroeville/Penn Hills). In this A9ER Program pilot, trauma-informed, client-directed and compassionate Alternative Response Teams will respond to non-violent 9-1-1 calls related to quality of life, wellbeing, or a mental health or substance use crisis, either instead of law enforcement, with law enforcement or after law enforcement. Follow-Up Teams will help residents seen by the Alternative Response Teams to identify and access needed resources. A program manager and supervisor will ensure overall and day-to-day quality at the program and direct service level, respectively.

Appendix B: Building a Crisis System

Virtual Information Session | Video | Slides

Proposals must be submitted electronically on DHS’s Bonfire Portal . Please see the RFP for more details.

Response Form: Alt Response and Follow-Up Team
Updated May 15, 2023
Response Form: Alternative Response Team
Updated May 15, 2023
Response Form: Follow-Up Team
Updated May 15, 2023

Q&A
Updated June 1, 2023