Legislative & Constituent Controlled Communication Tracking System Modernization Tool

Agency: State Government of Wisconsin
State: Wisconsin
Type of Government: State & Local
NAICS Category:
  • 511210 - Software Publishers
  • 541330 - Engineering Services
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: Jul 30, 2024
Due Date: Aug 27, 2024
Solicitation No: 437005-M25-0002448
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Solicitation Reference #: 437005-M25-0002448
Title: Legislative & Constituent Controlled Communication Tracking System Modernization Tool
Available Date: 7/29/2024
Due Date: 8/27/2024 2:00:00 PM
Bid Synopsis: The DCF Legislative team within the Secretary’s Office tracks communications from the general public for incident and case management. These communications come into the Department through various channels, both directly to the Legislative team and through points of contact within other divisions. Members of the public occasionally contact multiple teams within the Department on the same or similar issues. Staff within DCF must coordinate communication, based on constituent needs. These interactions cover an array of topics and may contain personally-identifiable, sensitive or otherwise confidential details.
To synchronize and streamline communication and ensure a high level of consistency and quality in customer service, the Department is seeking a modernize the tracking tool

Questions regarding this RFI may be submitted using Attachment A – Respondent Questions no later than the deadline identified in section 3.2, to the contact listed below.  Email is the preferred method. Do not submit question via eSupplier.
Agency Contact: Luke Reible,

Phone: 608-422-6389
eSupplier: https://esupplier.wi.gov
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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