JIS Service Desk Technician Resources

Agency: Maryland Judiciary
State: Maryland
Type of Government: State & Local
NAICS Category:
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Jul 2, 2019
Due Date: Jul 10, 2019
Solicitation No: K20-0009-29
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
JIS Service Desk Technician Resources
K20-0009-29
RFB / RFP / IFB & Amendments:
Contacts:
Karen Hoang
Release Date:
06/03/2019
Due Date and Time:
  • 07/10/2019
Due Time:
2:00 p.m.

Attachment Preview

STATE OF MARYLAND
ADMINISTRATIVE OFFICE OF THE COURTS
PROCUREMENT, CONTRACT AND GRANT ADMINISTRATION
2003 C COMMERCE PARK DRIVE
ANNAPOLIS, MD 21401
REQUEST FOR PROPOSALS (RFP)
FOR
JIS Service Desk Technician Resources
Project K20-0009-29
ISSUED: June 03, 2019
Sole point of contact for this solicitation is the Procurement Officer. Offerors are specifically
directed NOT to contact any other Judiciary personnel or its contracted consultants for meetings,
conferences, or discussions that are specifically related to this RFP at any time prior to any award
and execution of a contract. Unauthorized contact with any Judiciary personnel or the Judiciary’s
contracted consultants may be cause for rejection of the Offeror’s proposal.
Minority Business Enterprises (MBEs) are encouraged to respond to this Request for Proposals.
Procurement, Contract and Grant Administration
http://www.mdcourts.gov
JIS Service Desk Technician Resources - No. K20-0009-29
(Page 1)
THE JUDICIARY
NOTICE TO OFFERORS/CONTRACTORS
In order to help us improve the quality of Judiciary solicitations, and to make our procurement
process more responsive and business friendly, we ask that you take a few minutes and provide
comments and suggestions regarding the enclosed solicitation. Please return your comments with
your proposals. If you have chosen not to propose on this Contract, please e-mail this completed
form to karen.hoang@mdcourts.gov.
Title: JIS Service Desk Technician Resources
Project No: K20-0009-29
1. If you have responded with a "no bid", please indicate the reason(s) below:
( ) Other commitments preclude our participation at this time.
( ) The subject of the solicitation is not something we ordinarily provide.
( ) We are inexperienced in the work/commodities required.
( ) Specifications are unclear, too restrictive, etc. (Explain in REMARKS section.)
( ) The scope of work is beyond our present capacity.
( ) Doing business with Maryland Government is simply too complicated. (Explain in
REMARKS section.)
( ) We cannot be competitive. (Explain in REMARKS section.)
( ) Time allotted for completion of the proposals is insufficient.
( ) Start-up time is insufficient.
( ) Insurance requirements are restrictive. (Explain in REMARKS section.)
( ) Proposals requirements (other than specifications) are unreasonable or too risky.
(Explain in REMARKS section.)
( ) MBE requirements. (Explain in REMARKS section.).
( ) Prior Judiciary contract experience was unprofitable or otherwise unsatisfactory.
(Explain in REMARKS section.)
( ) Payment schedule too slow.
Other:__________________________________________________________________
2. If you have submitted a proposal, but wish to offer suggestions or express concerns, please
use the Remarks section below. (Use reverse side or attach additional pages as needed.)
REMARKS:
_____________________________________________________________________________
Offeror Name: ___________________________________________
Contact Person: _________________________________ Phone (____) _____ - __________
Address: ______________________________________________________________________
JIS Service Desk Technician Resources - No. K20-0009-29
(Page 2)
KEY INFORMATION SUMMARY SHEET
MARYLAND JUDICIARY
Request for Proposals
JIS Service Desk Technician Resources
PROJECT # K20-0009-29
RFP Issue Date:
June 03, 2019
RFP Issuing Office:
Procurement, Contract and Grant Administration
Procurement Officer:
Karen Hoang
Maryland Judiciary, Administrative Office of the Courts
Department of Procurement, Contract and Grant Administration
2003 C Commerce Park Drive
Annapolis, MD 21401
410-260-1582
Karen.hoang @mdcourts.gov
Proposals must be sent to: Karen Hoang
Maryland Judiciary, Administrative Office of the Courts
Department of Procurement, Contract and Grant
Administration
2003 C Commerce Park Drive
Annapolis, MD 21401
Pre-Proposal Conference: June 20, 2019 at 10:00AM
2003C Commerce Park Drive
Annapolis, MD 21401
Closing Date and Time: July 10, 2019 at 2:00 PM
JIS Service Desk Technician Resources - No. K20-0009-29
(Page 3)
A. TABLE OF CONTENTS
SECTION 1 - GENERAL INFORMATION 6
1.1 SUMMARY STATEMENT .................................................................................................................................. 6
1.2 ABBREVIATIONS AND DEFINITIONS ................................................................................................................ 6
1.3 CONTRACT TYPE ............................................................................................................................................ 7
1.4 CONTRACT DURATION ................................................................................................................................... 7
1.5 PROCUREMENT OFFICER ................................................................................................................................ 7
1.6 AOC CONTRACT MANAGER........................................................................................................................... 7
1.7 PRE-PROPOSAL CONFERENCE......................................................................................................................... 7
1.8 QUESTIONS..................................................................................................................................................... 8
1.9 PROPOSAL DUE (CLOSING) DATE................................................................................................................... 8
1.10 DURATION OF OFFER...................................................................................................................................... 8
1.11 REVISIONS TO THE RFP .................................................................................................................................. 8
1.12 CANCELLATIONS ............................................................................................................................................ 9
1.13 ORAL PRESENTATIONS/DISCUSSIONS/INTERVIEWS ........................................................................................ 9
1.14 INCURRED EXPENSES ..................................................................................................................................... 9
1.15 ECONOMY OF PREPARATION .......................................................................................................................... 9
1.16 PROTESTS/DISPUTES ...................................................................................................................................... 9
1.17 MULTIPLE OR ALTERNATE PROPOSALS .......................................................................................................... 9
1.18 ACCESS TO PUBLIC INFORMATION ACT NOTICE............................................................................................. 9
1.19 OFFEROR RESPONSIBILITIES ......................................................................................................................... 10
1.20 MANDATORY CONTRACTUAL TERMS........................................................................................................... 10
1.21 PROPOSAL AFFIDAVIT .................................................................................................................................. 10
1.22 CONTRACT AFFIDAVIT ................................................................................................................................. 10
1.23 MINORITY BUSINESS ENTERPRISES .............................................................................................................. 10
1.24 ARREARAGES ............................................................................................................................................... 10
1.25 PROCUREMENT METHOD.............................................................................................................................. 11
1.26 VERIFICATION OF REGISTRATION AND TAX PAYMENT................................................................................. 11
1.27 PAYMENTS BY ELECTRONIC FUNDS TRANSFER ............................................................................................ 11
1.28 NON-DISCLOSURE AGREEMENT ................................................................................................................... 11
SECTION 2 STATEMENT OF WORK 12
2.1 ORGANIZATION BACKGROUND .......................................................................................................... 12
2.2 STATEMENT OF WORK........................................................................................................................... 12
2.3 ACCEPTANCE OF SERVICES………….………………………………………………………………….…..13
2.4
DAMAGES TO STATE AND PERSONAL PROPERTY……….…………………………………………………..13
2.5 FAILURE TO RESPOND……………….……………………………………………………………………...13
2.6 REQUIRED POLICIES, GUIDELINES …………………………………………………………………. 18
2.7 CONTRACTOR SECURITY REQUIREMENTS……………………………………………………………….......18
2.8 ACCESS AND BACKGROUND CHECKS…………………………………………………………………… ..19
SECTION 3 PROPOSAL FORMAT 24
3.1 TWO-PART SUBMISSION ............................................................................................................................... 24
3.2 PROPOSALS .................................................................................................................................................. 24
3.3 SUBMISSION ................................................................................................................................................. 24
3.4 VOLUME I TECHNICAL PROPOSAL ............................................................................................................. 24
3.5 VOLUME II - FINANCIAL PROPOSAL ............................................................................................................. 26
SECTION 4 EVALUATION CRITERIA AND SELECTION PROCEDURE 27
4.1 EVALUATION CRITERIA................................................................................................................................ 27
4.2 TECHNICAL CRITERIA .................................................................................................................................. 27
4.3 FINANCIAL CRITERIA ................................................................................................................................... 27
4.4 SELECTION PROCESS AND PROCEDURES....................................................................................................... 27
JIS Service Desk Technician Resources - No. K20-0009-29
(Page 4)
ATTACHMENTS 29
ATTACHMENT A STANDARD CONTRACT AGREEMENT............................................................................ 30
ATTACHMENT B PROPOSAL AFFIDAVIT (AUTHORIZED REPRESENTATIVE AND AFFIANT) ............................ 42
ATTCHMENT C- CONTRACT AFFIDAVIT…………………………………………………………………...46
ATTACHMENT D PRE-PROPOSAL CONFERENCE RESPONSE FORM ........................................................ 48
ATTACHMENT E PRICE PROPOSAL FORM..................................................................................................... 49
ATTACHMENT F NON-DISCLOSURE AGREEMENT...................................................................................... 50
ATTACHEMENT G- HR BACKGROUND CONSENT FORM……………………….…………………….53
JIS Service Desk Technician Resources - No. K20-0009-29
(Page 5)

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