Information Technology Monitoring Services

Agency: Knox County
State: Tennessee
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Mar 4, 2019
Due Date: Apr 3, 2019
Solicitation No: 2797
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Name of Solicitation Solicitation Number Deadline Due Date Buyer Attachments
Information Technology Monitoring Services 2797 04-03-19

Heather Whitehead
(865) 215-5751

Click Here for the Solicitation

Attachment Preview

The Procurement Division of Knox County, Tennessee will receive sealed proposals for the provision of Information
Technology Monitoring Services as specified herein. Proposals must be received by 2:00 p.m. on April 3, 2019. Late
proposals will neither be considered nor returned.
Proposal Number 2797
Knox County Procurement Division
Suite 100
1000 North Central Street
Knoxville, Tennessee 37917
The Proposal Envelope must show the Proposal Number, Proposal Name & Proposal Closing Date.
1.1 ADDITIONAL INFORMATION: Knox County wants requests for additional information routed to Heather
Whitehead, Senior Buyer, at 865.215.5751. Questions may be faxed to 865.215.5778 or emailed to Information about the Knox County Procurement Division and current
solicitations may be obtained on the Internet at
1.2 ACCEPTANCE: Vendors shall hold their price firm and subject to acceptance by Knox County for a period of
ninety (90) business days from the date of the proposal closing, unless otherwise indicated in their proposal.
1.3 ALTERNATIVE PROPOSALS: Knox County will not accept alternate proposals (those not equal to
specifications) unless authorized by the Request for Proposals.
1.4 AUDIT HOTLINE: Knox County has established an Audit Hotline to report potential fraud and waste. To report
potential fraud, waste or abuse, please call 1.866.858.4443 (toll-free). You can also file a report online by
Vendors are hereby cautioned that this Audit Hotline does not replace the Award Protest Procedures
found in Section VI, Item M of the Knox County Procurement Regulations.
1.5 AWARD: Award will be made to the most responsive, responsible proposer(s) meeting specifications and
presenting the product(s) and/or service(s) that is in the best interest of Knox County. Knox County reserves the
right to award this proposal on an all-or-none basis, schedule basis or by multiple award. Knox County reserves
the right to not award this proposal. Award will be made in accordance with the evaluation criteria specified
1.6 BUSINESS OUTREACH PROGRAM: Knox County has established a Business Outreach Program which has
the responsibility of increasing opportunity for small, minority and women owned businesses. This is being
accomplished through community education programs, policy edification, active recruitment of interested
businesses and process re-engineering.
Knox County is committed to ensuring full and equitable participation for all disadvantaged businesses. Knox
County welcomes submittals from those disadvantaged businesses that have an interest in providing goods
and/or services listed herein. In addition, Knox County strongly encourages the inclusion of disadvantaged
businesses by non-disadvantaged Contractors who wish to partner or subcontract portions of this agreement in
order to accomplish the successful delivery of goods and/or services. If you are a disadvantaged business and
would like additional information about our Business Outreach Program, please contact:
Diane Woods, Business Outreach Administrator
Knox County Procurement
Telephone: 865.215.5760
Fax: 865.215.5778
Lori Holmann, Business Outreach Coordinator
Knox County Procurement
Telephone: 865.215.5757
Fax: 865.215.5778
1.7 CONFLICT OF INTEREST: Vendors must have read and comply with the “Non-Conflict of Interest" statement
provided in the vendor registration process prior to the closing of this solicitation. Knox County’s Non-Conflict of
Interest Policy is available for review at
1.8 COOPERATIVE PURCHASING: Proposers must indicate whether or not it is permissible for other governments
in Tennessee to purchase these items or services at the same price. Indicate any additional delivery charges or
minimum orders for purchases by other entities as applicable.
1.9 COPIES: Knox County requires that proposals be submitted as one (1) marked as original and four (4) exact
copies. Proposers must submit with their written response an exact electronic version of their proposal in
a single file on a CD-ROM or flash drive format.
1.10 DECLARATIVE STATEMENTS: Any statement or words (e.g.: must, shall, will) are declarative statements and
the vendor must comply with the condition. Failure to comply with any such condition may result in the proposal
being considered non-responsive and disqualified.
1.11 ELECTRONIC TRANSMISSION OF PROPOSALS: Knox County's Procurement Division will not accept
electronically transmitted proposals. Facsimile submission is strictly prohibited. Due to the nature of the
information requested, all submissions shall be in written format.
1.12 HOW TO DO BUSINESS: Knox County utilizes a web-based Procurement software system, “Knox Procurement
On-Line.” The system provides our clients (vendors, county departments and the citizens of Knox County) with a
more enhanced and end-user friendly means of accessing our services. The system allows for on-line vendor
registration and maintenance, electronic receipt of Purchase Orders, on-line retrieval and submittal of quotes for
our vendor-clients and on-line requisitioning and receiving for our county departments.
In order for the County to maximize its investment and minimize the cost associated with office operations we
need your help. When doing business with Knox County we are urging you to please go to our website at, register as a vendor in our on-line procurement system, “Knox Procurement
On-Line,” if you have not done so and whenever possible to conduct your business with the County through this
site. If you have any questions please contact the Procurement Division Representative listed in Section 1.1 of
this document.
1.13 INCURRED COSTS: Knox County will not be responsible for any costs incurred by the proposer in the
preparation of their proposal.
1.14 MULTIPLE PROPOSALS: Knox County will consider multiple proposals that meet specifications.
1.15 NON-COLLUSION: Proposers, by submitting a signed proposal, certify that the accompanying proposal is not
the result of, or affected by, any unlawful act of collusion with any other person or company engaged in the same
line of business or commerce, or any other fraudulent act punishable under Tennessee or United States law.
1.16 PAYMENT METHOD: Knox County utilizes two (2) methods of placing order for products and/or services. The
first is the use of Purchase Orders. These Purchase Orders will be issued from the Knox County Procurement
Division via the method selected by the vendor during registration. The Purchase Order will detail the quantity,
specific item(s) and the contracted price for each item.
The second method is the use of the Knox County Credit Card (VISA). Orders placed with the card will list the
same information as the Purchase Order. Vendors will be given the card information and approval to process the
transaction by the requesting department. Vendors must indicate in their proposal response if the vendor will
accept Knox County’s Credit Card (VISA) as a form of payment. Proposers are prohibited to charge Knox County
any type of merchant fee from their financial institution to accept this type of payment.
1.17 POSSESSION OF WEAPONS: All vendors, their employees and their agents are prohibited from possessing
any weapons on Knox County property without prior written consent from the County. In the case of a vendor
whose Contract requires possession of firearms or other weapons to successfully complete their Contract, vendor
must provide personnel who are bonded to bear said weaponry.
1.18 PROCESSING TIME FOR PAYMENT: Vendors are advised that a minimum of thirty (30) days is required to
process invoices for payment.
1.19 PROOF OF FINANCIAL AND BUSINESS CAPABILITY: Vendors must, upon request, furnish satisfactory
evidence of their ability to furnish products or services in accordance with the terms and conditions of these
specifications. Knox County will make the final determination as to the vendor’s ability.
1.20 PROPOSAL DELIVERY: Knox County requires proposers, when hand delivering proposals, to time and date
stamp the envelope before depositing it in the bid box. Knox County will not be responsible for any lost or
misdirected mail sent by common carrier, nor will Knox County be responsible for proposals delivered to
addresses other than the delivery address specified at the top of this solicitation. The time clock in the
Procurement Division shall serve as the official record of time.
Solicitations must be in a sealed envelope/box prior to entering the Procurement Division office.
Procurement Division personnel are not allowed to see the submittal nor assist in placing documents in
an envelope/box.
Additionally, the Procurement Division is not responsible for providing materials (e.g. envelopes, boxes,
tape) for submittals.
1.21 RECYCLING: Knox County, in its continuing efforts to lessen the amount of landfill waste and to further recycling
efforts, requests that proposals being submitted on paper shall:
Be submitted on recycled paper;
Not include pages of unnecessary advertising;
Be made on both sides of each sheet of paper.
1.22 RESTRICTIVE OR AMBIGUOUS SPECIFICATIONS: It is the responsibility of the prospective proposer to
review the entire Request for Proposals (RFP) packet and to notify the Procurement Division if the specifications
are formulated in a manner that would unnecessarily restrict competition. Any such protest or question regarding
the specifications or proposing procedures must be received in the Procurement Division by 4:30 p.m. local time
on March 20, 2019. These requirements also apply to specifications that are ambiguous.
1.23 SIGNING OF PROPOSALS: In order to be considered, all proposals must be signed. Please sign the original in
blue ink. By signing the proposal document, the vendor acknowledges and accepts the terms and conditions
stated in the proposal document.
1.24 TAXES: Knox County purchases are not subject to taxation. Tax exemption certificates will be provided upon
“Nondiscrimination in Federally Assisted Programs”—“No person in the United States shall, on the ground of race,
color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under any program or activity receiving Federal financial assistance.” 42 U.S.C. Section 2000. It is
the policy of Knox County Government that all its services and activities be administered in conformance with the
requirements of Title VI and Title IX.
1.26 USE OF PROPOSAL FORMS: Vendors must complete the proposal forms contained in the proposal package.
Failure to complete the proposal forms may result in proposal rejection.
1.27 VENDOR DEFAULT: Knox County reserves the right, in case of vendor default, to procure the articles or services
from other sources and hold the defaulting vendor responsible for any excess costs occasioned thereby. Should
vendor default be due to a failure to perform or because of a request for a price increase, Knox County reserves
the right to remove the vendor from the County's bidder’s list for twenty-four (24) months.
1.28 VENDOR REGISTRATION: Prior to the closing of this proposal, ALL PROPOSERS must be registered with the
Procurement Division. Please register on-line at our website at and click on
“Online Vendor Registration.” Vendors must be registered with the Procurement Division prior to submitting their
proposal. Knox County shall not be responsible for technical difficulties experienced by vendors trying to register
electronically less than one (1) hour prior to the proposal closing time.
1.29 WAIVING OF INFORMALITIES: Knox County reserves the right to waive minor informalities or technicalities
when it is in the best interest of Knox County.
These terms and conditions shall be part of the Contract. Knox County reserves the right to negotiate other
terms and conditions it deems appropriate and necessary under the circumstances to protect the public’s trust.
2.1 ALTERATIONS OR AMENDMENTS: No alterations, amendments, changes, modifications or additions to this
Contract shall be binding on Knox County without the prior written approval of the County.
2.2 APPROPRIATION: In the event no funds are appropriated by Knox County for the goods or services in any fiscal
year, or insufficient funds exist to purchase the goods or services, then the Contract shall expire upon the
expenditure of previously appropriated funds or the end of the current fiscal year, whichever occurs first, with no
further obligations owed to or by either party.
2.3 ASSIGNMENT: Contractor shall not assign or sub-contract this agreement, its obligations or rights hereunder to
any party, company, partnership, incorporation or person without the prior written specific consent of Knox
2.4 BOOKS AND RECORDS: Vendor shall maintain all books, documents, accounting records and other evidence
pertaining to the goods and services provided under this Contract and make such materials available at its offices
at all reasonable times during the Contract period and for three (3) years from the date of the final payment under
this agreement for inspection by County or by any other governmental entity or agency participating in the funding
of this agreement, or any authorized agents thereof; copies of said records to be furnished if requested. Such
records shall not include those books, documents and accounting records that represent the Vendor's costs of
manufacturing, acquiring or delivering the products and services governed by this agreement.
2.5 CHILD LABOR: Contractor agrees that no products or services will be provided or performed under this Contract
that have been manufactured or assembled by child labor.
2.6 COMPLIANCE WITH ALL LAWS: Contractor is assumed to be familiar with and agrees to observe and comply
with all Federal, State, and Local laws, statutes, ordinances, and regulations in any manner affecting the provision
of goods and/or services, and all instructions and prohibitive orders issued regarding this work and shall obtain all
necessary permits.
2.7 DEFAULT: If Contractor fails to perform or comply with any provision of this Contract or the terms or conditions of
any documents referenced and made a part hereof, Knox County may terminate this Contract, in whole or in part,
and may consider such failure or noncompliance a breach of Contract. Knox County expressly retains all its rights
and remedies provided by law in case of such breach, and no action by Knox County shall constitute a waiver of
any such rights or remedies. In the event of termination for default, Knox County reserves the right to purchase
its requirements elsewhere, with or without competitive solicitation.
2.8 GOVERNING LAW: The laws of the State of Tennessee shall govern this Contract, and all obligations of the
parties are performable in Knox County, Tennessee. The Chancery Court and/or the Circuit Court of Knox
County, Tennessee, shall have exclusive and concurrent jurisdiction of any dispute which arises hereunder.
2.9 INCORPORATION: All specifications, drawings, technical information, Request for Proposals, Proposal, Award
and similar items referred to or attached or which are the basis for this Contract are deemed incorporated by
reference as if set out fully herein.
2.10 INDEMNIFICATIONHOLD HARMLESS: Contractor shall indemnify, defend, save and hold harmless Knox
County, its officers, agents and employees from all suits, claims, actions or damages of any nature brought
because of, arising out of, or due to breach of the agreement by Contractor, its subcontractors, suppliers, agents,
or employees or due to any negligent act or occurrence or any omission or commission of Contractor, its
subcontractors, suppliers, agents or employees.
2.11 INDEPENDENT CONTRACTOR: Contractor shall acknowledge that it and its employees serve as independent
contractors and that Knox County shall not be responsible for any payment, insurance or incurred liability.
2.12 INSPECTION AND ACCEPTANCE: Warranty periods shall not commence until Knox County inspects and
formally accepts the goods and/or services. The terms, conditions and timing of acceptance shall be determined
by Knox County. Knox County reserves the right to reject any or all items or services not in conformance with
applicable specifications, and Contractor assumes the costs associated with such nonconformance.
Acceptance of goods or services does not constitute a waiver of latent or hidden defects or defects not readily
detectable by a reasonable person under the circumstances.
2.13 IRAN DIVESTMENT ACT: By submission of this RFP response, each proposer and each person signing on
behalf of any proposer certifies, and in the case of a joint response, each party thereto certifies as to its own
organization, under penalty of perjury, that to the best of its knowledge and belief that each proposer is not on the
list created pursuant to Tennessee Code Annotated § 12-12-106.
2.14 LIMITATIONS OF LIABILITY: In no event shall Knox County be liable for any indirect, incidental, consequential,
special or exemplary damages or lost profits, even if Knox County has been advised of the possibility of such
2.15 NON-DISCRIMINATION AND NON-CONFLICT STATEMENT: Contractor agrees that no person on the grounds
of handicap, age, race, color, religion, sex or national origin shall be excluded from participation in, or be denied
benefits of, or be otherwise subjected to discrimination in the performance of this agreement or in the employment
practices of vendor. Contractor shall upon request show proof of such non-discrimination and shall post in
conspicuous places available to all employees and applicants notices of non-discrimination. Contractor covenants
that it complies with the Fair Wage and Hour Laws, the National Labor Relations Act, and other Federal and State
employment laws as applicable. Contractor covenants that it does not engage in any illegal employment
Contractor covenants that it has no public or private interest and shall not acquire directly or indirectly any interest
that would conflict in any manner with the provision of its goods or performance of its services. Contractor
warrants that no part of the total Contract amount provided herein shall be paid directly or indirectly to any officer
or employee of Knox County as wages, compensation, or gifts in exchange for acting as officer, agent, employee,
subcontractor or consultant to Contractor in connection with any goods provided or work contemplated or
performed relative to the agreement.
2.16 ORDER OF PRECEDENCE: In the event of inconsistent or conflicting provision of this Contract and referenced
documents, the following descending order of precedence shall prevail: (1) Contract, (2) Request for Proposal,
(3) Contractor’s Response, (4) Award, (5) Special Terms and Conditions, (6) General Terms and Conditions, (7)
Specifications, (8) Drawings.
2.17 REMEDIES: Knox County shall have all rights and remedies afforded under the U.C.C. and Tennessee law in
Contract and in tort, including but not limited to, rejection of goods, rescission, and right of set-off, refund,
incidental, consequential and compensatory damages and reasonable attorney’s fees.
2.18 RIGHT TO INSPECT: Knox County reserves the right to make periodic inspections of the manner and means the
service is performed or the goods are supplied and warehoused.
2.19 SEVERABILITY: If any provision of this Contract is declared illegal, void or unenforceable, the remaining
provisions shall not be affected but shall remain in force and in effect.
2.20 TAX COMPLIANCE: Pursuant to Resolution R-07-1-903 passed by the Commission of Knox County,
Tennessee, Contractor hereby acknowledges, by submission of its proposal or proposal and signature, it is
current in its respective Federal, State, County, and City taxes of whatever kind or nature, and is not delinquent in
any way. Delinquent status must be disclosed or risk debarment by the Knox County Procurement Division.
2.21 TERMINATION: County may terminate this agreement with or without cause at anytime. In the event of
termination by either party, fees due for services satisfactorily performed or goods accepted prior to the
termination date shall be paid.
2.22 WARRANTY: Contractor warrants to Knox County that all items delivered and all services rendered shall conform
to the specifications, drawings, solicitation and/or other descriptions furnished and/or incorporated by reference,
and will be fit for the particular purpose purchased of merchantable quality, good workmanship, and free from
defects. Contractor extends to Knox County all warranties allowed under the U.C.C. Contractor shall provide
copies of warranties to the County upon request. Return of merchandise not meeting warranties shall be at
Contractor's expense.

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