Electronic Visit Verification Services

Agency: State Government of North Carolina
State: North Carolina
Type of Government: State & Local
NAICS Category:
  • 541330 - Engineering Services
  • 541511 - Custom Computer Programming Services
Posted Date: Jun 19, 2020
Due Date: Jul 13, 2020
Solicitation No: 30-200512-DHB
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Bid Number Description Date Issued Bid Opening Date Bid Opening Time Help
30-200512-DHB Electronic Visit Verification Services
Submit questions about this RFI by June 26, 2020 by 2:00 PM ET
6/19/2020 7/13/2020 02:00 PM ET 30-

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STATE OF NORTH CAROLINA
Department of Health and Human Services
Division of Health Benefits
Request for Proposal #: 30-200512-DHB
Electronic Visit Verification Services
Date of Issue:
June 19, 2020
Proposal Opening Date:
July 13, 2020 at 2:00 PM ET
Direct all inquiries concerning this RFP to:
Mindie Loebach
Email: Mindie.Loebach@DHHS.NC.gov
Phone: 919-855-4211
STATE OF NORTH CAROLINA
Request for Proposal #
______________________________________________________
For internal State agency processing, please provide your company’s Federal Employer Identification Number or
alternate identification number (e.g. Social Security Number). Pursuant to North Carolina General Statute 132-1.10(b)
this identification number shall not be released to the public. This page will be removed and shredded, or
otherwise kept confidential, before the procurement file is made available for public inspection.
This page is to be filled out and returned with your Proposal.
ID Number:
______________________________________________________
Federal ID Number or Social Security Number
______________________________________________________
Offeror Name
STATE OF NORTH CAROLINA
Department of Health and Human Services
Refer ALL Inquiries regarding this RFP to: Request for Proposal # 30-200512-DHB
Mindie Loebach
Contract Specialist
Mindie.Loebach@dhhs.nc.gov
919-855-4211
Proposals will be publicly opened: July 13, 2020 at 2:00 p.m. ET
Contract Type: Open Market
Commodity Number: 948
Description: Electronic Visit Verification Services
Using Agency: Department of Health and Human Services,
Division of Health Benefits
Requisition No.: N/A
EXECUTION
In compliance with this Request for Proposal (RFP), and subject to all the conditions herein, the undersigned Offeror offers and agrees
to furnish and deliver any or all items at the capitation rates and other payments established by the Department. By executing this
proposal, the Offeror confirms it has read, understands, and will comply with all specifications and requirements in the RFP and any
addendums in the event of contract award. By executing this proposal, the undersigned Offeror certifies that this proposal is submitted
competitively and without collusion (N.C. Gen. Stat. § 143-54), that none of its officers, directors, or owners of an unincorporated
business entity has been convicted of any violations of Chapter 78A of the General Statutes, the Securities Act of 1933, or the Securities
Exchange Act of 1934 (N.C. Gen. Stat. § 143-59.2), and that it is not an ineligible Contractor as set forth in N.C. Gen. Stat. § 143-59.1.
False certification is a Class I felony. Furthermore, by executing this proposal, the undersigned certifies to the best of Offeror’s
knowledge and belief, that it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or
voluntarily excluded from covered transactions by any Federal or State department or agency. As required by N.C. Gen. Stat. § 143-
48.5, the undersigned Offeror certifies that it, and each of its subcontractors for any Contract awarded as a result of this RFP, complies
with the requirements of Article 2 of Chapter 64 of the NC General Statutes, including the requirement for each employer with more
than 25 employees in North Carolina to verify the work authorization of its employees through the Federal E-Verify system. N.C. Gen.
Stat. § 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any State Employee associated with the preparing
plans, specifications, estimates for public Contract; or awarding or administering public Contracts; or inspecting or supervising delivery
of the public Contract of any gift from anyone with a Contract with the State, or from any person seeking to do business with the State.
By executing this proposal, you attest, for your entire organization and its employees or agents, that you are not aware that any such
gift has been offered, accepted, or promised by any employees of your organization.
Failure to execute/sign proposal prior to submittal shall render proposal invalid and it WILL BE REJECTED. Late proposals
will not be accepted.
OFFEROR:
STREET ADDRESS:
P.O. BOX:
ZIP:
CITY & STATE & ZIP:
TELEPHONE NUMBER:
TOLL FREE TEL. NO:
PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE
PRINT NAME & TITLE OF PERSON SIGNING ON BEHALF OF OFFEROR:
OFFEROR’S AUTHORIZED SIGNATURE:
DATE:
FAX NUMBER:
EMAIL:
Offer valid for at least 120 days from date of proposal opening unless extended by the State in writing. After this time, any
withdrawal of offer shall be made in writing, effective upon receipt by the agency issuing this RFP.
ACCEPTANCE OF RESPONSE
If any or all parts of this proposal are accepted by the State of North Carolina, an authorized representative of the Department of
Health and Human Services shall affix his/her signature hereto and this document and all provisions of this Request for Proposal
along with the Offeror’s proposal, and the written results of any negotiations shall then constitute the written agreement between
the parties. A copy of this acceptance will be forwarded to the successful Offeror
FOR STATE USE ONLY: Offer accepted and Contract awarded this ____ day of _______________, 20____, as indicated on
the attached certification, by _____________________________________________________________________________
(Authorized Representative of NC Department of Health and Human Services)
RFP 30-200512-DHB EVV Services
Page 1 of 129
RFP 30-200512-DHB
Page 2
Table of Contents
I.
Introduction and Background.......................................................................................................................4
II.
General Procurement Information and Notice to Offerors .........................................................................6
A. Important Notices ...................................................................................................................................6
B. General Procurement Information and Instructions..............................................................................6
C. Request for Proposal Functionality and Related Notices.......................................................................7
D. Schedule and Important Events ..............................................................................................................9
E. Submission of Proposal and Offeror’s Response....................................................................................9
F. Confidentiality and Prohibited Communications During Evaluation ...................................................13
G. Evaluation Process and Contract Award...............................................................................................14
III.
Definitions, Contract Term, DHB General Terms and Conditions, Other Provisions and Protections .....18
A. Definitions ..............................................................................................................................................18
B. Acronyms................................................................................................................................................22
C. Contract Term ........................................................................................................................................23
D. DHB General Terms and Conditions .......................................................................................................23
E. Confidentiality, Privacy and Security Protections ...................................................................................29
F. Public Records and Trade Secrets Protections........................................................................................34
IV.
Scope of Services ........................................................................................................................................35
A. Project Management and Implementation Requirements .....................................................................36
B. Experience, Federal and State Requirements.......................................................................................38
C. Personnel and Staffing Requirements ..................................................................................................42
D. Training Requirements ..........................................................................................................................44
E. Help Desk and Customer Support Requirements .................................................................................44
F. Technology Requirements.....................................................................................................................44
G. Operations and Maintenance ...............................................................................................................45
H. Past Performance / Qualifications ........................................................................................................45
V.
Contract Performance.................................................................................................................................46
Reports ........................................................................................................................................................46
VI.
Attachments A Q......................................................................................................................................47
ATTACHMENT A: MINIMUM QUALIFICATIONS TABLE .................................................................................48
ATTACHMENT B: OFFEROR’S RESPONSE INSTRUCTIONS .............................................................................49
ATTACHMENT C: OFFEROR’S COST PROPOSAL ............................................................................................52
ATTACHMENT D: CLIENT REFERENCES........................................................................................................54
2
RFP 30-200512-DHB
Page 3
ATTACHMENT E: CONTRACT ADMINISTRATORS ..........................................................................................55
ATTACHMENT F: OFFEROR’S KEY PERSONNEL .............................................................................................57
ATTACHMENT G: CERTIFICATION OF FINANCIAL CONDITION AND LEGAL ACTION SUMMARY ...................60
ATTACHMENT H: DISCLOSURE OF LITIGATION AND CRIMINAL CONVICTIONS ............................................62
ATTACHMENT I: LOCATION OF WORKERS UTILIZED BY THE CONTRACTOR .................................................63
ATTACHMENT J: IDENTIFICATION OF SUBCONTRACTORS............................................................................64
ATTACHMENT K: BUSINESS ASSOCIATE AGREEMENT ..................................................................................65
ATTACHMENT L: STATE CERTIFICATIONS .....................................................................................................68
ATTACHMENT M: FEDERAL CERTIFICATIONS AND DISCLOSURES ................................................................70
ATTACHMENT N: REQUEST FOR PROPOSED MODIFICATIONS TO THE TERMS AND CONDITIONS ...............78
ATTACHMENT O: INFORMATION TECHNOLOGY REQUIREMENTS AND SPECIFICATIONS.............................79
ATTACHMENT P: PROPOSED IMPLEMENTATION SCHEDULE .....................................................................103
ATTACHMENT Q: DIT STANDARD TERMS AND CONDITIONS .....................................................................104
3

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