DG11--COVID-19 VOCERA MESSAGING SYSTEM (VA-21-00059174)

Agency: VETERANS AFFAIRS, DEPARTMENT OF
State: Federal
Type of Government: Federal
FSC Category:
  • D - Automatic Data Processing and Telecommunication Services
NAICS Category:
  • 541519 - Other Computer Related Services
Posted Date: Aug 18, 2021
Due Date:
Solicitation No: 36C10A21Q0211
Bid Source: Please Login to View Page
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DG11--COVID-19 VOCERA MESSAGING SYSTEM (VA-21-00059174)
Active
Contract Opportunity
Notice ID
36C10A21Q0211
Related Notice
Department/Ind. Agency
VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier
VETERANS AFFAIRS, DEPARTMENT OF
Office
TECHNOLOGY ACQUISITION CENTER AUSTIN (36C10A)
General Information
  • Contract Opportunity Type: Special Notice (Original)
  • All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
  • Original Published Date: Aug 18, 2021 02:32 pm EDT
  • Original Response Date:
  • Inactive Policy: Manual
  • Original Inactive Date: Sep 02, 2021
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: DG11 - IT AND TELECOM - NETWORK: TELECOM ACCESS SERVICES
  • NAICS Code: 541519 - Other Computer Related Services
  • Place of Performance:
Description
Control Number VA-21-00059174

JUSTIFICATION
FOR AN EXCEPTION TO FAIR OPPORTUNITY

Contracting Activity: Department of Veterans Affairs (VA)
Office of Procurement, Acquisition, and Logistics Technology Acquisition Center
1701 Directors Blvd
Austin, TX 78744
Description of Action: The proposed action is for a firm fixed priced delivery order issued under the National Aeronautics and Space Administration (NASA) Solutions for Enterprise-Wide Procurement (SEWP) V Government-Wide Acquisition Contract (GWAC) to acquire brand name Vocera Communications software, hardware, installation, training, warranty and technical support.

Description of the Supplies or Services: The Department of Veterans Affairs (VA), Albany Stratton VA Medical Center has a requirement to replace its current technologically obsolete internal/external pager system. No current market solutions that can interface or augment the existing VA hardware/software installed necessitating a complete replacement of current infrastructure. VA requires communication badges for hands free communication (voice/messaging) between the clinical care team and nursing staff to coordinate patient care. This functionality alone is critical to mitigating the spread of COVID-19 in isolated rooms; operating rooms, and other spaces where the use of a conventional phone, smart phone, or pager is no longer practical due to COVID-19 restrictions. VA requires a replacement of the current pager system with a complete end to end platform that is acceptable by Federal Communications Commission (FCC) guidelines, protects Personal Health Information (PHI) and Personally Identifiable Information (PII), and meets Government System Architecture Operational Network cyber security requirements. Specifically, VA requires procurement of a perpetual Vocera Enterprise License for 350 concurrent users, hands free badges and servers for voice, messaging, and clinical care team coordination. The Contractor shall install the Vocera software on the Vocera servers and provide training and technical support. Technical support includes initial and post deployment support, software and hardware maintenance, 24x7 telephone and online support and technical consultation, onsite and remote resolution of issues, and repair of hardware. Deployment of the hardware and software licenses is required 30 ARO. This period of time is required for installation and configuration of the software. These licenses and warranties support period will start after successful deployment and extend for a 24- month period. The total estimated value of the proposed action is

Statutory Authority: Pursuant to Federal Acquisition Regulation (FAR) 16.505(a)(4), the following brand name requirement is being justified and approved as an exception to fair opportunity under the statutory authority of Section 41 U.S.C. 4106(c)(2) as implemented by FAR 16.505(b)(2)(i)(B), entitled Only one awardee is capable of providing the supplies or services required at the level of quality required because the supplies or services ordered are unique or highly specialized .
JA Template - FAR Part 16.5 _AUG_05_2019

Albany Stratton VAMC, Vocera Messaging System Control Number VA-20-00059174

Rationale Supporting Use of Authority Cited Above: Based on extensive market research, as described in paragraph 8 of this document, it was determined that only Vocera, or an authorized reseller can provide the hardware, software, and installation, training, and technical support. Only Vocera, or an authorized reseller can provide a complete end to end platform that is considered acceptable under the updated FCC guidelines for use of pagers by medical facilities, which requires Federal entities to control and sustain emergency communications without 3rd party dependencies (cellular service providers). This is a critical requirement as VA must ensure ability to contact medical personnel for recall purposes. Only Vocera can meet this critical requirement. Additionally, only Vocera can meet the following functional requirements to enable hands free communication at an enterprise level: the ability to call by job role/function and ability to provide a rules engine to ensure the alerts to the relevant care giver are prioritized. Vocera s solution does not require the use of a smart phone-based application that depends on smartphones infrastructure and corresponding carriers and providers. Use of the smart phone based application does not protect PII and PHI or other mandated cyber security requirements within the Government System Architecture Operational Network. Therefore, only Vocera solution can ensure VA s communication system meets PII, PHI, and security architecture requirements. Lastly, Vocera is the only solution that is FIPS 140-2 certified and which can meet Federal requirements.

VA requires installation, training, warranty and technical support of the Vocera solution. Only Vocera or its resellers can provide the necessary support because of the propriety nature of the technology required to troubleshoot, diagnose and configure the Vocera software and hardware. Because of the proprietary nature of Vocera software and hardware other manufacturers will not have access to the source code and databases required to provide installation or technical support. Based on market research, as described in Section 8 of this document, it was determined that limited competition is viable among resellers.

VA has no avenue for continued use of the current infrastructure (one way paging system in place). Failure to replace the current infrastructure and procure the brand name Vocera Communications software, hardware, installation, training, warranty and technical support would risk current equipment failure resulting in facilities failure to call back critical personnel responsible for Veterans lives.
Efforts to Obtain Competition: Market research was conducted, details of which are in section 8 of this document. This effort did not yield any additional sources that can meet the Government s requirements. Competition among authorized resellers is anticipated. Procurement data does not include any unnecessary requirements that may inhibit competition.

Actions to Increase Competition: In order to remove or overcome barriers to competition in future acquisitions for this requirement, VA will continue to conduct additional market research so that other software solutions can be considered.

2

Albany Stratton VAMC, Vocera Messaging System Control Number VA-20-00059174

Market Research: Market research efforts were conducted by VA technical experts in May 2021. VA s technical experts reviewed similar messaging systems offered by alternative manufacturers, including SPOK and Philips software.. While there are similar solutions offered from alternative vendors, only Vocera, or an authorized reseller can provide a complete end to end platform that allows Federal entities to control and sustain emergency communications without 3rd party dependencies. Additionally, only Vocera can provide a hands free enterprise level solution that offers the functionality to call by job role/function and ability to provide a rules engine to ensure the alerts to the relevant care giver are prioritized. Lastly, Vocera is the only solution that is FIPS 140-2 certified and which can meet Federal requirements. Utilization of a different brand name system would pose a significant risk to the VA/Government in its ability to provide care to the Veteran as detailed in Section 5.
Other Facts: N/A.













3
Attachments/Links
Contact Information
Contracting Office Address
  • 1701 DIRECTORS BLVD SUITE 600
  • AUSTIN , TX 78744
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • Aug 18, 2021 02:32 pm EDTSpecial Notice (Original)

Related Document

Aug 17, 2021[Justification (Original)] Albany Stratton VAMC - Vocera Messaging System...The Department of Veterans Affairs (VA), Albany Stratton VA Medical Center has a requirement to replace its current technologically obsolete internal/external pager system.

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