TOWN OF GROTON
REQUEST FOR QUALIFICATIONS
19-41 DATA COLLECTION ANALYSIS
FOR GSC STRATEGIC PLAN
19-41 DATA COLLECTION ANALYSIS FOR GSC STRATEGIC PLAN ADDENDUM 1
1. How many firms was this RFQ sent to? Since this is a public bid; any and all
firms can participate; a plan holders list is not available.
2. What is the size of the budget or not to exceed amount allocated to this project?
The budget for this project will be negotiated once a preferred consultant has
3. It looks like it has already been decided that a telephone survey of 300
respondents will be used in this process. Why was it decided to use this
approach? Is there flexibility at looking at another approach or is this approach
mandatory for this project? An alternative method would be considered, provided
the results collected were statistically valid and were presented in a format that
could be analyzed and quantified using different variables and presented in
4. Can you further clarify the end deliverable of the strategic plan? We are currently
undergoing a strategic plan ourselves and it is taking months to put together and
finalize as it is very detailed. Can you describe what exactly you are looking for
and how in-depth you foresee this strategic plan to be? The plan should include:
A detailed assessment of where the Senior Center is now in terms of barriers and
perceptions, based on survey results,
where we want to be based on discussions with staff and survey results,
and a comprehensive strategy of how do we get to where we want to be.
How in-depth the plan is would be based on the consultant’s proposal and the
negotiated price of the project.
5. The RFP mentions that the center is active in the community, sponsoring
community events during the year – are these events for the entire community
(all ages) or just for seniors?
The center sponsors five or more community events during the year open to all
ages, family and friends including a Chili Cook Off, Baker’s Battle and a mud run.
These community events can bring from 100 to 300 people from the community
to participate. One of the goals of the center is to promote community activities
to the participants and promote the center to the community. In addition, evening
classes and some daytime classes are open to adults 18 and over.
6. What are the hours the center is open and programming is offered (nights,
Monday through Friday, the center is open at 7am for the fitness center and 8:30
for the office and general classes. The center office closes at 4:30pm but the
center is open many nights until 8 or 9pm for evening classes and meetings.
Saturday mornings, the center opens for an hour for two fitness classes. The
center also opens on Saturdays for special events, community events, and
7. What other facilities does the town own/operate – is there also a Groton
Community Center that offers similar programming options for community
members who may not consider themselves seniors?
The Groton Community Center is located on route 1 about ¾ of a mile from the
senior center/library complex. The Community Center managed by the
recreation division offers some similar classes for 18 and over in some areas
including fitness, water color but are offered at different times and days. Some
recreation classes are offered at the senior center due to space issues at the
Community Center. The programmers from the recreation division and the
Senior Center meet regularly when planning and try not to duplicate services.
8. As far as the non-residents – is there a fee for their participation in the
programming; are there any agreements with neighboring communities?
The center is open to nonresidents to participate. For most programs they are
charged an additional $10 fee per 8 week class. They are charged $10 more per
day for trips. Currently there is no agreement with neighboring communities for
participation at the center.
9. Who do they consider to be their “competitors” – YMCA, etc.
The center considers competitors to be the Mystic YMCA, other local senior
centers and some private senior residential facilities. But, the center is an
outstanding facility with excellent services and opportunities for individuals that
are not offered at other centers or YMCA’s. This includes the center’s cafeteria
serving breakfast and lunch daily, salon services and travel.
10. How far do people travel to use the facilities – how many utilize the transportation
Participants can travel up to 15 miles from towns such as Norwich, Old Lyme,
Westerly, Stonington, Ledyard and Montville to participate in programs. Most
individuals that come to the center are independent and drive on their own. The
center transports only Groton residents. The center has 97 persons registered to
take transportation and transports an average of 30 per day.
11. When the Senior Center was renovated in 2009, how did they determine what
changes to make? Was there input from participants?
When planning to renovate the center, a facility assessment was conducted by
Public Works department in 2007 that involved the contractor coming to the
center and observing classes and how the facility was being used, interviewing
both staff and participants from the center about what was needed.
12. What are the social service programs offered currently? How are social services
The Town of Groton offers most social service programs through the Department
of Human Services but the center also offers direct social services at the center.
These include a Benefits Counseling program, CHOICES health insurance
counseling, AARP tax assistance, AARP safe driving courses, VNA health
services, nutrition counseling, better breathing support group. These programs
are at no cost to the center as they are brought in through the sponsoring agency
or participants pay a fee to the provider (AARP driving course, VNA foot care
clinic). The center houses the Groton Community Meals program on Monday
evenings (free open meal to the community).
13. Is there interest by GSC in increasing the number of social service programs
and, if so, which are of interest?
The center does not want to duplicate services currently offered by the town’s
department of Human Services. If there is a unique service to seniors, then the
center would be open to offering it.
14. Much of the RFP references people ages 55-70; is 70 the upper age for use of
the Center? Or is the 55-70 the desired age segment or a limiting age
segment? Why not older? Current user demographics at the senior center show
that the 55-65 age group has the lowest percentage use. Staff believe this is the
largest opportunity for growth. The goal is to identify barriers and perceptions
across the entire 55+ age spectrum, with a heightened interest in the 55-70
15. Is GSC open to alternative methodologies for gathering the information, or should
we stick to that which is outlined in the RFP? See response for Question 3.
16. What is the number or percentage of Center users with email addresses?
There are 390 of 625 registered with email or 62.4% of those who register for
classes. We have posted and put at the front desk requests for email addresses
so that updates and new information can be passed on this way. Some seniors
have requested no email communication be done.
17. My question for you and the Town of Groton is: Are you willing to consider
alternate methodologies beyond telephone surveys? See response to Question