Contact Center As A Service

Agency: State Government of Pennsylvania
State: Pennsylvania
Type of Government: State & Local
NAICS Category:
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Apr 25, 2022
Due Date: Jun 13, 2022
Solicitation No: 6100055356
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Contact information: Please Login to View Page
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ADVERTISEMENT INFORMATION











General Information




Department for this solicitation:


Procurement


Date Prepared:


04/25/22


Types:



RFP


Advertisement Type:

Service Materials Service & Materials PW Construction Agency Construction Real Estate




Solicitation/Project#:



6100055356


Solicitation/Project Title:



Contact Center as a Service


Description:



Multi-tenant, multi-channel, interactive cloud-based contact center platform and comprehensive solution that can scale and adapt to the diverse needs for state government staff and the public it serves.

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All Offerors are required to create a user profile within our JAGGAER portal.

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PROPOSALS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER.

Technical support is available via Jaggaer at JAGGAER Support JAGGAER Support or (800) 233-1121






Department Information


Department/Agency:



Administration


Delivery Location:


Statewide


County:


Statewide


Duration:


5 years with 5 additional renewal years









Contact Information


First Name:



Kristen


Last Name:



Bach


Phone Number:

(XXX-XXX-XXXX)


717-783-1200


Email:



ra-gsitprocurement@pa.gov






Solicitation Information


Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.




Solicitation Start Date:


04/25/22


Solicitation Due Date:


06/13/22


Solicitation Due Time:


4:00 PM


Solicitation Opening Date:


06/13/22


Solicitation Opening Time:


4:01 PM


Opening Location:


Not A Public Bid Opening


No. of Addendums:


0




Amended Date:


04/25/22








Related Solicitation Files


























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State Government of Pennsylvania

Bid Due: 6/30/2025