COMPLICITY/GEXPRO SERVICE SUPPORT

Agency: Department of the Army
State: New York
Type of Government: Federal
Caegory:
  • D - Automatic Data Processing and Telecommunication Services
Posted Date: Oct 10, 2017
Due Date: Oct 14, 2017
Solicitation No: W911PT18Q0004
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Solicitation Number :
W911PT18Q0004
Notice Type :
Solicitation
Synopsis :
Added: Oct 10, 2017 1:42 pm
Statement of Work
GEXPRO Cimplicity and GE PPMS Support Renewal


1. Background:

1.1 GEXPRO as a representative of GE Intelligent platforms is the creator and customization entity of the Part Program Management Server, Cimplicity, and Part Program Transfer component that Watervliet Arsenal uses to manage the transfer and version checking of part programs from the Programmer to the Machine Tool.


2. Applicable Documents: See Proposal


3. Scope/Objective:


3.1 Provide software support for GE PPMS and Cimplicity software
4. Requirements:
4.1 Quarterly System Checks
At the start of the project, a GEIP consultant will spend 1 day on site to conduct a system
health check. Upon request by Watervliet Arsenal, GEIP will perform up to three additional
health checks (one in each of the three quarters following the start of the project). During
the system health checks, the consultant will review SQL Server logs and a subset of the
CIMPLICITY system logs (one quarter of the CIMPLICITY systems will be reviewed during each
visit). The consultant will correct issues or advise the Watervliet Arsenal as appropriate.
Dates for the system health checks will be arranged between the Arsenal and the GEIP
project manager.


4.2 24-Hour Response to System Shutdowns
This deliverable provides for 24-hour response to begin problem resolution of critical issues
that prevent the system from operating. For example, the inability to download Part
Programs to one or more machine would fall into this category.
During normal GEIP business hours (8AM to 5PM, Monday - Friday excluding GEIP Holidays),
the Watervliet Arsenal may call a designated GEIP support engineer directly. During other
times, support calls will be directed to the GEIP GlobalCare Helpdesk who will forward the
calls to the assigned CIMPLICITY Solution Consultant.


4.3 48-Hour Response to Support Calls
This deliverable provides for 48-hour response to begin problem resolution of non-critical
issues. Support calls by the Watervliet Arsenal will be directed to the GEIP Global Customer
Care Helpdesk who will forward the call to the assigned CIMPLICITY Solution Consultant.



4.4 GlobalCare Complete Support
This proposal includes twelve months of GlobalCare Complete Support for the CIMPLICITY
software installed at the Watervliet Arsenal. GEIP's proposal for GlobalCare Complete
Support includes coverage for:
? Eleven (11) CIMPLICITY 150 Point Runtime licenses
? Five (5) CIMPLICITY HMI Viewer Runtime System licenses
? One (1) Unlimited Development CIMPLICITY license
Please see the tables in the next section for license quantity/type details.
GlobalCare Complete Support provides basic technical phone support and access to version
upgrades for a period of one year. Please refer to the attached brochure for information
5. Period of Performance on this maintenance contract shall be from OCT 2017 through OCT 2018.
6. Watervliet Technical Point of Contact is John Baxter, 518-266-4365.

Please consult the list of document viewers if you cannot open a file.
Solicitation 1
Type:
Solicitation
Posted Date:
October 10, 2017
18Q0004.doc (183.00 Kb)
Description: GEXPRO S/W SUPPORT
Contracting Office Address :
1 BUFFINGTON ST BLDG 10
Watervliet, New York 12189-4000
United States
Place of Performance :
1 BUFFINGTON ST
WATERVLIET, New York 12189
United States
Primary Point of Contact. :
Kelly Berdar
Phone: 5182664604

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