CHFA 270-RFP for Housing Counseling Services

Agency: Connecticut Housing Finance Authority
State: Connecticut
Type of Government: State & Local
NAICS Category:
  • 621330 - Offices of Mental Health Practitioners (except Physicians)
  • 624190 - Other Individual and Family Services
Posted Date: Feb 5, 2024
Due Date: Feb 21, 2024
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
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RFP Post Date Due Date Additional Documents
CHFA 270-RFP for Housing Counseling Services 2/5/24 2/21/24 4:00 p.m.

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Dear Interested Party:
Date: January 5, 2024
REQUEST FOR PROPOSALS FOR HOUSING COUNSELING SERVICES
The Connecticut Housing Finance Authority ("CHFA") requests proposals for housing counseling
services (“RFP”) with qualified housing counseling agencies that meet or exceed the minimum
standards required by the United States Department of Housing and Urban Development (“HUD”)
and have offices in the State of Connecticut. CHFA will not reimburse for any expenses incurred
in connection with this RFP including, but not limited to, the cost of preparing the initial response
and any additional information requested or travel expenses relating to an oral presentation. Please
be advised that responses will be considered property of CHFA, are matters of public record and
may be disclosed by CHFA after the awarding of the contract.
OVERVIEW
CHFA, a body politic and corporate constituting a public instrumentality and political subdivision
of the State of Connecticut, was created in 1969 and operates pursuant to Chapter 134 of the
Connecticut General Statutes, as amended. Our purpose is to help alleviate the shortage of
affordable housing for low- and moderate-income families and persons in Connecticut by
providing both single-family mortgages, financing for rental housing, and mortgages for the
purchase, development, and construction of housing.
For additional information about CHFA, please reference the CHFA website at: www.chfa.org.
SCOPE OF SERVICES
CHFA is seeking the services of qualified housing counseling agencies that meet or exceed the
minimum standards required by HUD to provide homebuyer education and counseling to first-
time homebuyers and homeowners throughout the state. Specifically, proposals are sought for the
following education and/or counseling services, to be provided within the agency’s HUD approved
geographic area of service. Please be advised that although CHFA is seeking proposals for the
following services, CHFA does not make any representations that all these services will be offered:
Pre-Purchase Homebuyer Education, including Individual Counseling
CHFA is seeking qualified agencies to conduct a minimum six-hour workshop for individuals
and families who are considering buying a home or are ready to make an offer on a home. This
workshop teaches how individuals and families can become successful homeowners, from
seeking pre-approval for a mortgage, to making an offer, to the closing process.
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The agency must use a curriculum provided by CHFA or a curriculum created by the agency and
approved by CHFA and ensure class objectives are met. The agency is encouraged to invite
lenders, real estate agents, and other homeownership industry professionals to share their expertise
on homeownership.
The agency must disclose all fees that will or may be charged to their client prior to the
commencement of counseling services. If the agency pulls credit reports, the charge to the client
must be reasonable if the cost does not create a financial hardship for the client. The credit report
fee must not exceed the actual amount charged by the credit-reporting agency.
The agency must provide Individual Counseling services in person, by telephone, or virtually
over the internet. The Individual Counseling services must include at a minimum:
a. Client intake, counseling agency’s disclosures, and authorization form(s).
b. Budget verification with review of pertinent financial documentation.
c. Mortgage readiness assessment, including credit report review and loan product
comparison, ensuring client(s) are aware of CHFA loan products offered.
d. Written action plan with timely follow-up communications
e. Identify additional referral services and discussion of alternatives.
With each client, the counselor will formulate a pre-purchase assessment, budget analysis, action
plan, and proposal to assist renters, potential first-time homebuyers and homeowners with their
financial assessment needs, as appropriate.
Pre-Closing Homebuyer Education
CHFA is seeking qualified agencies to conduct a minimum two-hour workshop required for all
CHFA borrowers. This workshop provides an overview of the closing process, budget planning,
home maintenance and foreclosure prevention.
The agency must use a curriculum provided by CHFA and ensure class objectives are met.
Financial Fitness Education
CHFA is seeking qualified agencies to conduct a minimum two-hour workshop for individuals
interested in basic personal finance skills, financial planning, setting, and achieving financial
goals, consumer decision-making and spending, saving, and investing, money management, and
using credit wisely.
The agency must deliver a curriculum provided by CHFA or created by the agency and approved
by CHFA.
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Financial Coaching
CHFA is seeking qualified agencies to help households improve financial stability through one-
on-one financial coaching, achieve financial goals, and develop a tailored set of recommendations
to help the household improve their financial position and pursue their short and long-term goals.
The coaching objective is to help the households create healthy financial habits and goals ranging
from day-to-day money management to planning for longer-term goals, identify the problem areas
or challenges in the individual’s finances, and develop strategies to overcome them.
The agency must provide this service in person, by telephone, or virtually over the internet.
Financial Coaching includes, but is not limited to:
a. Client intake, counseling agency’s disclosures, and authorization form(s).
b. Discuss values and identify barriers of your clients’ current financial condition.
c. Develop an ongoing assessment of the clients’ current financial situations.
d. Develop new or review existing spending plan with a review of pertinent financial
documentation; including credit report review.
e. Written action plan with timely follow-up communications.
f . Assess and establish the client’s short-term, mid-term, and long-term financial
goals and outcomes with reasonable timelines.
g. Provide education and guidance to support clients’ action.
h. Offer support and accountability to help clients reach their goals.
i. Track, measure, review and report on clients’ progress and accomplishments; and .
j. Identify resources, tools and services of referral and discussion of alternatives.
Resolving or Preventing Mortgage Delinquency or Default
CHFA is seeking qualified agencies to conduct a minimum two-hour workshop for individuals and
families who are seeking education on the consequences of default or foreclosure. The workshop
must include the process of loss mitigation and establishing repayment plans, including
Foreclosure Prevention Counseling sessions. Counseling agencies should have knowledge of loss
mitigation, foreclosure prevention programs, including the State of Connecticut’s Emergency
Mortgage Assistance Program, foreclosure procedures and timelines.
The agency must use a curriculum provided by CHFA or created by the agency and approved by
CHFA to ensure class objectives are met.
Foreclosure Prevention Individual Counseling
CHFA is seeking qualified agencies to conduct counseling services to homeowners who are
delinquent or in danger of becoming delinquent on their mortgage. Counseling agencies must have
knowledge of loss mitigation and foreclosure prevention programs, including foreclosure and
bankruptcy procedures and timelines. Referrals for this service may be from CHFA, the
Foreclosure Mediation Program, or any other referral resource.
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The agency must provide homeowners at risk and facing foreclosure with assistance in identifying
the causes and possible solutions to their financial issues.
The agency must work with lenders, servicers, mediators in the State of Connecticut Judicial
Department, and others to formulate a loss mitigation action plan and proposal to resolve the
delinquency or foreclosure, as appropriate.
The agency must provide Foreclosure Prevention Individual Counseling services in person, by
telephone, or virtually over the internet. The services must include, but are not limited to:
a. Client intake, disclosures, and authorization form(s).
b. Budget verification and review of pertinent financial documentation, including
hardship letter.
c. Assess loss mitigation options, including the Emergency Mortgage Assistance
Program and submit recommendations to the servicer or lender.
d. Written action plan with timely follow-up communications.
e. Identify additional referral services and discussion of alternatives.
Rental Education Workshop, including Rental One-on-One Counseling
CHFA is seeking qualified agencies to conduct a minimum two-hour workshop for individuals and
families on navigating the rental process, identifying housing needs, tenant-landlord rights and
responsibilities, eviction prevention, fair housing, and other general housing issues. The agency
must use a curriculum provided by CHFA, or created by the agency and approved by CHFA to
ensure class objectives are met.
The agency is encouraged to invite fair housing representatives, property management, and other
industry professionals to share their expertise on tenancy.
The agency must disclose all fees that will or may be charged to their client before the
commencement of counseling services. If the agency pulls credit reports, the charge to the client
must be reasonable if the cost does not create a financial hardship for the client. The credit report
fee must not exceed the actual amount charged by the credit-reporting agency.
The agency must provide Rental One-on-One Counseling services in person, by telephone, or
virtually over the internet. These services include, but are not limited to:
a. Client intake, counseling agency’s disclosures, and authorization form(s).
b. Rent delinquency.
c. HUD rental and rent subsidy programs; other federal, state, or local rental
Assistance.
d. Fair housing.
e. Landlord tenant laws.
f. Lease terms.
g. Housing search assistance.
h. Budgeting for rent payments.
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i. Securing and assisting with locating alternate housing.
j. Rent readiness assessment, including credit report review;
k. Written action plan with timely follow-up communications; and
l. Identify additional referral services and discussion of alternatives.
With each client, the counselor will formulate a rent assessment, budget analysis, action plan,
and proposal to assist renters with their financial assessment needs, as appropriate.
Landlord Education
CHFA is seeking qualified agencies to conduct a minimum two-hour workshop for potential
first-time homebuyers of a 2-4 family unit. The workshop will provide an overview on how to
find reliable tenants, how to maintain the value of their property, and the overall responsibility of
becoming a landlord.
The agency must use a curriculum provided by CHFA or created by the agency and approved by
CHFA to ensure that class objectives are met.
Housing counseling agencies must meet the following criteria:
1. The agency must meet or exceed the minimum standards required by HUD and function
as a private or public nonprofit organization.
2. The agency must be authorized to do business in, and have an office in the State of
Connecticut, and must be registered with the Connecticut Secretary of State Office.
3. The agency must be in good standing under the laws of the state of the organization.
4. With respect to the service(s) that the agency is proposing to provide under this RFP, the
agency must have been delivering such services for the past year.
5. At least half of the agency staff must have 6 months of counseling experience.
6. At least one of the agency’s staff must be HUD certified.
7. The agency must have alternate formats available that provide accessibility to persons with
disabilities.
8. The agency must have knowledge of CHFA mortgage loan products and guidelines.
9. The agency must have documentation evidencing adoption of the National Industry
Standards for Homeownership Education and Counseling.
10. The agency must have the ability to conduct individual sessions if class registration
and attendance do not warrant a classroom setting.
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