Call Answering Center Services (CAC)

Agency: City of Santee
State: California
Type of Government: State & Local
Posted Date: Jul 11, 2017
Due Date: Aug 17, 2017
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
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Call Answering Center Services (CAC)

Proposals are due by 8/17/2017
SANDAG has posted an RFP for Call Answering Center Services (CAC) for San Diego County Motorist Aid Call Box Program ? Solicitation #5004630.
? Proposals are being sought from qualified firms for professional services to provide and operate a Call Answering Center (CAC) to serve the San Diego County Motorist Aid Call Box Program. The CAC will receive and answer calls generated by the San Diego County fixed and mobile highway call box system 24 hours a day, 7 days a week, 365 days per year. Calls will be received by the CAC and then will be routed by CAC agents to the California Highway Patrol or other appropriate agency, based on a list of responders that SANDAG will provide. CAC services will be inclusive of all existing and any future changes to highway call boxes throughout the County of San Diego. SANDAG anticipates awarding one contract under this RFP.

Please download the RFP (click DETAILS at the end of this paragraph for RFP 5004630). To download the RFP you will need to register in SANDAGs online database (see 1. Register Your Firm at the top of this Web page). If you do not have Web access, RFP documents can be emailed or mailed to you.
???? SCHEDULE ????
? A non-mandatory pre-proposal meeting and site visit will be held Wednesday July 19, 2017 10:00 PDT at SANDAG 401 B Street, Suite 800, San Diego, CA 92101.
? All questions relating to the RFP must be received in writing no later than 2 p.m. (PDT), on August 1, 2017.
? Oral Interviews are scheduled October 9 - 12, 2017.
? Proposals are due to SANDAG by 2 p.m. (PDT) on Thursday, August 17, 2017, at SANDAG offices located on the 8th floor.
????? Send questions to Jim Dow at SANDAG, 401 B Street, Suite 800, San Diego, CA 92101, or jim.dow@

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