Business process redesign, technolgy system to streamline user experience; data management strategy

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
Posted Date: Aug 16, 2019
Due Date: Sep 20, 2019
Solicitation No: BD-20-1043-DAO01-32500-43071
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Bid Solicitation: BD-20-1043-DAO01-32500-43071
Header Information
Bid Number: BD-20-1043-DAO01-32500-43071 Description: Business process redesign, technolgy system to streamline user experience; data management strategy Bid Opening Date: 09/20/2019 01:00:00 PM
Purchaser: Noreen Lazar Organization: Executive Office of Labor and Workforce Development
Department: DAO01 - Department of Administrative Offices Location: 32500 - Procurement and Contracts Office
Fiscal Year: 20 Type Code: NS - Non-Statewide Solicitation Allow Electronic Quote: Yes
Alternate Id: Required Date: Available Date : 08/16/2019 12:00:00 PM
Info Contact: Bid Type: OPEN Informal Bid Flag: No
Purchase Method: Open Market
Pre Bid Conference: Information Session TBD (September 9th - September 13th)
Bulletin Desc: RFI for a multi-phase project intended to streamline the user experience for the constituent base shared by DUA and primarily MDCS while also considering the opportunities afforded by streamlining data collection and common operational functions across all departments within EOLWD, including DFML
Ship-to Address: Tom Guerard
19 Staniford Street
Central Receiving
Deliver 9-12am & 1-4pm only
Boston, MA 02114
US
Email: Tom.Guerard@massmail.state.ma.us
Phone: (617)626-6776
Bill-to Address: Accounts Payable
19 Staniford Street
5th Floor
Boston, MA 02114
US
Email: AccountsPayable@massmail.state.ma.us
Phone: (617)626-5931
Print Format:
File Attachments: EOL RFI_Multi-Department Strategic Business Process Redesign and Development of Solution Architecture for a Multi-department System.docx
Form Attachments:
SBPP (Small Business Purchasing Program) Eligible?: YES
See SBPP requirements and exceptions at www.mass.gov/sbpp :
Item Information
Item # 1: ( 80-10 - 00 ) EOLWD is issuing this RFI to gather information from consultants and advisors interested in offering expertise to EOLWD in the following areas: a) strategically redesigning business processes to enable EOLWD to maximize effectiveness across DUA and MDCS; b) delivering a recommendation for a customer-focused multi-agency technology system that will streamline the user experience for customers engaging with EOLWD; and c) creating a data management strategy and plan that results in valid data on an ongoing basis, creates operational efficiencies and aggregates data in a manner that informs EOLWD how to best serve its customers
U N S P S C Code: 80-10-00
Management advisory services
Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost
1.0 EA - Each
Manufacturer: Brand: Model:
Make: Packaging:

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