Agency: The City of New York
State: New York
Type of Government: State & Local
Posted Date: Oct 11, 2017
Due Date: Oct 20, 2017
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Housing Authority (NYCHA)
Agency Name
90 Church Street, 6th Floor, New York, NY 10007
Request Address
Jieqi Wu
phone: (212) 306-8278
fax: (212) 306-5109
Contact Information

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Services (other than human services)
Request for Proposals
Selection Method
Publication Date
Notice Type

PIN#65691 - Due: 10/20/2017 3:00 PM

PIN - Due Date
BID EXTENSION: NYCHA, by issuing this RFP, seeks proposals (Proposals) from qualified consultants (the Proposers) to provide NYCHA with telephone and hardware equipment, installation, remote-hosting, maintenance and support, necessary to upgrade the telephone systems at the Development Offices from the environment, as summarized in Section I(2)(b) of this RFP, to the Standard Cisco VoIP Platform as summarized in Section I(2)(a) of this RFP, and as detailed more fully within Section II of this RFP (collectively, the Services).

The desired outcome of the Services is to transition approximately 145 Development Offices to the Standard Cisco VoIP Platform. Service to these locations will be provided from the centralized voice clusters (subscribers) to be located and serviced from the Proposers facility over robust data communications facilities. At the conclusion of the Services, NYCHA estimates the addition of approximately 3500 (Cisco Unified IP Phone models 7761 and 7741) new telephones to be phased in over an approximate 12 month period. In addition to telephone service egress, all Development Offices covered by the Services are to access and have accounts on a unity voice mail system which is also to be provisioned and managed as part of the Services. The unity voice mail system shall require synchronization with NYCHAs managed Microsoft Active Directory for integration into NYCHAs Office 365 based e-mail system. Also, all phones are to be configured with standard direct inward dial (DID) service, intercom and emergency response service. The initial rollout plan for the Services will target Development Offices currently serviced by Verizon FIOS and will include cable service for backup to the primary service. Upgrades to these Development Offices will be ongoing as to ensure every location will have the bandwidth capacity and back up services to handle the new equipment and technology being installed as part of the Services. The Services also requires complete removal and disposal of the old phones, public announcement systems and equipment that are being replaced. The removal and disposal of old phones and equipment must be done in a phases. A phased removal is necessary because NYCHA requires a two month transitional period from old phone and phone numbers to new phone and phone numbers, entailing that both phones (old and new) be activated and physically available at the applicable location during the two month transitional period. The two month transitional period will be used by the phone users to communicate the new dial number to end customers.

NYCHA intends to enter into one agreement (the Agreement) with the selected Proposer (the Selected Proposer or the Consultant) to provide the Services. The term (Term) of the awarded Agreement shall be three years (the Initial Term), with up to two additional one-year optional renewal periods (each a Renewal Period), exercisable at NYCHAs sole discretion by written notice to the Consultant. The cost for the Services to be performed during the Renewal Period(s) shall be the price(s) set forth in the Consultants Cost Proposal (defined herein), subject to any modifications thereto prior to the execution of the Agreement by and between NYCHA and the Consultant.

In the event that a Proposer has any questions concerning this Solicitation: they should be submitted to the Solicitation Coordinator, Jieqi Wu via e-mail (c: no later than 2:00 PM EST, on September 21, 2017. The subject name of the e-mail must clearly denote the title of the Solicitation for which questions are being asked. All questions and answers will be shared with all the Proposers receiving this Solicitation by October 5, 2017. In order to be considered, each proposer must demonstrate experience in performing the same or similar scope of Services as those outlined in the referenced Scope of Work, Section II and the selected proposer must satisfy the minimum required qualifications as outlined in Sections V. The proposal should contain sufficient details to enable NYCHA to evaluate it in accordance with the criteria set forth in Section V; Evaluation Criteria of this Solicitation. Proposers electing to request hard copies of the bid documents (paper document), rather than downloading online from NYCHA iSupplier portal, will be subject to a $25 non-refundable fee; payable to NYCHA by USPS-Money Order/ Certified Check only for each set of Solicitation documents requested. Remit payment to NYCHA Finance Department @ 90 Church Street/6th Floor; obtain receipt and present it to 6th Floor/ Supply Management Procurement Group. A Solicitation package will be generated at time of request. Proposers should refer to section IV; Proposal Submission Procedure and Proposal Content Requirements of this Solicitation for details on the submission procedures and requirements. ELECTRONIC SUBMISSION OF PROPOSAL IS NOT ALLOWED FOR THIS JOB. Each proposer is required to submit one (1) signed original; five (5) additional copies and also another copy in PDF format in a Flash Drive or in a CD, which all includes all items required by Section IV to NYCHA, Supply Management Procurement Dept., 90 Church St., 6th Fl., by 3:00 PM on October 16, 2017.

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