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 Top 5 Questions |
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Q : What kind of service does GovCB.com provide?
GovCB.com (Government Contract and Bid) provides online Business-to-Government services. Using web technology, GovCB provides members with contracting information from US and Canadian government agencies. Members receive contracting information either through GovCB daily e-mail report or by accessing GovCB website.
Q : What is the main benefit of using GovCB?
There are three main services GovCB provides: Opportunities, E-Mail Report and Vendor Profile.
First, Opportunities contain bid notices, RFQ, RFP, and contracting opportunities from all federal, state, local government agencies from the US and Canada. You can receive personalized bid notification emails or search them instantly on our website. You can also access federal awards information on our website.
Secondly, getting email notification of new bid opportunities that best match your product or service will save you a lot of time. This means that you don't have to waste your time looking for bid opportunities anymore.
Finally, with GovCB's Vendor Profile, you can promote your company's products or services to prime contractors or other GovCB members easily and search other government vendors who are already selling to the government or are interested in government business.
With GovCB, you will receive plenty of bids at your desktop everyday. Besides, with extra time available, you will be able to better prepare for bidding. Invest your time in selling, not searching. This will bring you more contracts won, in other words, more businesses and more profits.
Q : What agencies does GovCB cover? What are the sources of GovCB?
GovCB covers all federal government agencies. This means we have contracting information from NASA, Department of Energy, Department of Defense, and many more.
As for state and local government agencies, GovCB covers more than 50,000 government agencies which make GovCB one of the largest B2G contracting information sources on the web. But, since there are so many local agencies that issue contracting information, it is possible that GovCB does not provide the information from the agency you are dealing with. In that case, please write to our customer support team. GovCB will add the source to its database and will provide the information through its email alert service and web service.
Q : Approximately how many government bids are available per day?
Usually, there are more than 3,000 new government bid opportunities available per day. Sometimes the number can go as high as 6,000 or as low as 1,500. But, usually more than 50,000 open bid opportunities are available at any given time.
Q : What kind of filtering options does GovCB have? Will I only receive the information that matches my products or services?
The people at GovCB understand that members prefer to receive one right piece of information than to receive a lot of information that is irrelevant to their business. That is why GovCB offers several filtering options that help members to receive only relevant contracting information. Members can set up keywords, FSC categories and target business areas.
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| Opportunities |
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Q : Do you provide federal, state and local government opportunities? What are the sources of government opportunities?
Our Opportunities contain bid notices, RFQ, RFP, and contracting opportunities from all federal, state, local government agencies from the US and Canada.
Q : Approximately how many government bids are available per day?
Usually, there are more than 3,000 new government bid opportunities available per day. Sometimes the number can go as high as 6,000 or as low as 1,500. But, usually more than 50,000 open bid opportunities are available at any given time.
Q : I know a website/agency that provides government contracting information. But, GovCB does not seem to provide information from that website/agency.
If you give us the URL for the government agency or a specific bid you want us to update, we will do that within 48 hours of whenever you send it to GovCB.
Q : I work for a government agency/public organization. Can my agency/organization post purchasing notice through GovCB so that your members can read and respond?
Yes! If you give us the URL for the government agency you are working for, we will update it within 48 hours of whenever you send it to GovCB.
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| Vendor Profiles |
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Q : What is the purpose of the Vendor Profile?
Our main purpose of Vendor Profile is to create a community where vendors can find teaming partners and create a network among government vendors. The information you provide in our vendor registration will be made available to government contractors and over 20,000 government vendors who have already registered at our service.
Q : How much is it to post my company profile in Vendor Profile?
There is no fee for posting your company profile. However, if you wish to access government opportunities and receive our E-Mail Report, you need to become a full subscriber. You can subscribe to our service by clicking on "Subscribe" or "One Week FREE TRAIL" in our webpage.
Q : What is the required information in order to post a company profile?
You will need the following information to post your vendor profile:
Company Information :
Company Name
DUNS Number (Optional, but recommended)
Cage Code (Optional)
Address
Phone Number
Business Type(s) (Optional)
Annual Income Range
Number of Employees
Year Established
Contact Information :
Contact Person's Name
Contact Person's Title
Contact Address
Phone number
Goods and Services :
NAICS Codes (North American Industrial Classification Code)
Keywords
Company Description
Q : I just became a registered Vendor. Am I going to be provided with bid opportunities or be able to use other services rendered by GovCB if I become a registered vendor in GovCB?
No, if you wish to access government opportunities and receive our E-Mail Report, you need to become a full subscriber. You can upgrade your membership into a full subscription. Please contact our customer support team if you wish to upgrade.
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| E-Mail Report |
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Q : I did not receive today
We send E-Mail Report on every business day. Please check with your email administrator if your email server is filtering out our emails as spam and request to get it delivered to you.
Also, please remember that you can always check our website to retrieve previous E-Mail Reports for up to 3 months.
Q : How does GovCB email service work?
GovCB daily email contains bid information that match keywords, categories and target business areas of your choice. With GovCB daily email service, you will be informed of new bid opportunities without searching through various websites.
Q : Can you only send me bids that are related to my products or services?
GovCB offers three major filtering options: they are keyword, FSC (Federal Supply Code) category and target business area. When you register, you will be asked to set up all three options, and only bids that match all three options will be sent to you via email. For example, it is possible to receive only bids on "network equipment" in "[70] General Purpose Information Technology Equipment (including software)" category from the State of California.
Q : Please describe in detail the content of GovCB daily E-Mail Report
GovCB sends you the daily E-Mail Report on matching bids of your choice. In your daily e-mail report, there can be three main sections - bids that match with all three preference you set up, which are business category, keywords, and target area. Then the list of bids that match with two of the search options, which are keywords and target area. If there are not enough matching bids, we also give the list of bids that match with category and target area.
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| Subscription |
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Q : Does GovCB.com offer a free trial? If so, how does the free trial work?
GovCB.com offers a "1-week free trial" for those who would like to evaluate the service before becoming a full subscriber. Our "1-week free trial" allows full access to the GovCB.com web service for one week. If you are satisfied with GovCB.com service and decide to keep using it beyond the free trial period, just do not cancel. Your free trial membership will be automatically changed into a full membership upon the termination of your free trial period if you don't request to cancel your subscription. If you don't like the service, just cancel during your free trial period and pay nothing. To cancel your subscription, please send an email with such request to our customer support team with your GovCB ID. To sign up for a free trial account, please fill out the secure online registration form.
Q : What should I do to continue using the GovCB beyond the 1-week free trial period?
If you are satisfied with GovCB service and decide to keep using it beyond the free trial period, just do not cancel. Your free trial membership will be automatically changed into a full membership upon the termination of your free trial period if you don't request to cancel your subscription.
Q : I received the email, but the email was all broken and unreadable. What should I do?
The reason for broken email is because your email account does not support HTML email. First, you should check you current email account if it supports HTML email. If it does, please make sure that your email account is set up correctly to receive HTML emails. If your email account does not support HTML, you can receive GovCB daily E-Mail Report in text format.
To change GovCB email format, please visit "Edit GovCB Email Setting" page, and change email type from HTML to TEXT. (If you are not logged in to GovCB at this time, you will be asked to log in first) Another solution would be to get an email account that supports HTML. Most major web-based email services support HTML. For example, both Yahoo! Mail(mail.yahoo.com) and Hotmail(www.hotmail.com) support HTML. They are free and easy to use, so we recommend you open an email account with either one of them. * For AOL users, if you are using AOL version 6.0 or higher, you should have no problem receiving GovCB daily email. But if your AOL version is lower than 6.0, please update your AOL to the latest version. Also, please make sure that you have turned on the option to receive HTML email.
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| Billing and Security |
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Q : Is it safe to use credit cards to pay for my GovCB subscription?
We guarantee that using a credit card to pay for GovCB is 100% safe. GovCB uses Secure Sockets Layer (SSL) software from VeriSign that is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. For more information on our security solution, please visit www.verisign.com.
Q : I need a receipt for my GovCB subscription. How do I get it?
GovCB issues an online receipt for accounting use. To acquire an online receipt, please go to "My Account" page and locate "Receipts" menu. (If you are not logged in to GovCB at this time, you will be asked to sign in first.)
Q : I am in the middle of my GovCB subscription and I would like to cancel. Do I receive refund of my subscription fee?
No. If you subscribe to GovCB service semi-annually or annually and decide to cancel during the subscription period, the remaining portion of the subscription fee will NOT be refunded. We leave your membership fully active until the upcoming due date of your account.
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| Troubleshooting |
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Q : I cannot log in to GovCB with my ID and password. Please help.
This may happen if your GovCB membership is expired or cancelled. Please write to our customer support team to solve this problem.
Q : Why am I seeing a blank page when I try to sign in?
Although you already have signed in, you tried to sign in AGAIN. If you see this blank page, click on "Click here to go back to GovCB.com." link.
Q : I did not receive GovCB email today. What should I do?
Sign in to our website and click "E-Mail Report" page. (If you are not logged in GovCB at this time, you will be asked to sign in first.)
Q : I received the email, but the email was all broken and unreadable. What should I do?
The reason for broken email is because your email account does not support HTML email. Or, maybe it is because you have set up your email option to receive only TEXT email. First, you should check you current email account if it supports HTML email. If it does, please make sure that your email account is set up correctly to receive HTML emails. If your email account does not support HTML, you can receive GovCB daily email in TEXT format. To change GovCB email format, please visit "Edit GovCB Email Setting" page, and change email type from HTML to TEXT. (If you are not logged in to GovCB at this time, you will be asked to log in first) Another solution would be to get an email account that supports HTML. Most major web-based email services support HTML. For example, both Yahoo! Mail(mail.yahoo.com) and Hotmail(www.hotmail.com) support HTML. They are free and easy to use, so we recommend you to open an email account with either one of them. * For AOL users, if you are using AOL version 6.0 or higher, you should have no problem receiving GovCB daily email. But if your AOL version is lower than 6.0, please update your AOL to the latest version. Also, please make sure that you have turned on the option to receive HTML email.
Q : I am a GovCB full member and I am on "a" monthly subscription plan. Does renewal of subscription happen automatically? Or do I have to renew my membership every month?
For members who subscribe to GovCB on a monthly basis, renewal will occur automatically every month. This means your membership will continue until you cancel. Also, the monthly subscription fee will be charged to your credit card automatically.
Q : How do I enable Javascript?
The govcb.com site requires that JavaScripts be enabled in your browser. This is done through your browser properties page. Information on how to do this in most Internet browsers is provided below. If your browser is not listed please visit the site of the company that provides your particular browser and search for "enable javascript".
Microsoft Internet Explorer 6.x
1. On the menu bar click on "Tools" then "Internet Options."
2. From Internet Options, select the "Security" tab.
3. Click Custom Level.
4. Scroll down to "Scripting," make sure "Active Scripting" is set to Enable.
5. Click "OK."
6. Click "Yes" or "OK" when asked, "Are sure you wish to change the security settings for this zone."
7. Click "OK" on the Internet Properties window.
8. Close all open Internet Explorer windows and then relaunch Internet Explorer.
Microsoft Internet Explorer 5.x
1. On the menu bar click on "Tools" then "Internet Options."
2. Click on the "Security" tab.
3. Click "Custom Level" button.
4. Scroll down to "Scripting," section.
5. Set "Active Scripting" to "Enable."
6. Click "OK" on the Internet Properties window.
7. Close all open Internet Explorer windows and then relaunch Internet Explorer.
Microsoft Internet Explorer 4.x
1. On the menu bar click on "View" then "Internet Options."
2. Click on the "Advanced" tab.
3. Scroll down to "Scripting," section.
4. Set "Active Scripting" to "Enable."
5. Click "OK."
6. Click "Yes" or "OK"
7. Click "OK" on the Internet Properties window.
8. Close all open Internet Explorer windows and then relaunch Internet Explorer.
Netscape Communicator 4.x
1. Select "Preferences" from the Edit menu.
2. Find the "Enable JavaScript" section in the "Advanced" category.
3. Select "Enable JavaScript ".
4. Click "OK."
5. Close all open Netscape windows and then relaunch Netscape.
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| Others |
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Q : What is your privacy policy?
To find how your information is protected, please read our "Privacy Policy" at the bottom of page.
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FAQ
Top 5 Questions
