NOTICE TO PROVIDERS OF PROFESSIONAL SERVICES

Pursuant to Chapter 103D-304, Hawaii Revised Statutes, the Hawaii Criminal Justice Data Center (HCJDC), Department of the Attorney General is seeking qualified vendors to provide professional services for technical and application support services related to the computerized systems operated by the HCJDC.

DESCRIPTION OF SERVICES REQUIRED

The HCJDC manages business systems that are critical to law enforcement and public safety in Hawaii, using various technologies and platforms. In order to support these systems at the level of functionality, performance, and availability required by agencies that use these systems, the HCJDC is seeking partners to provide computer hardware, software, and network related professional services that will complement and extend the technical support and application development capabilities of the Data Center staff and other resources available internally.

TIME PERIOD FOR SERVICES

The services required for assistance with these technical and application support requirements will be needed between July, 2008, and June, 2010.

STATEMENT OF QUALIFICATIONS

Interested vendors shall provide a Statement of Qualifications, which shall include the following:

1. Name of vendor and business address.

2. Name of contact person, phone number, fax number, and e-mail address if available.

3. Description of experience in any or all the following areas:

a. Knowledge and experience related to the qualifications listed below for IBM AIX Technical Support.

b. Knowledge and experience related to the qualifications listed below for IBM DB2/UDB Technical Support.

c. Knowledge and experience related to the qualifications listed below for Microsoft SQL Server Technical Support.

d. Knowledge and experience related to the qualifications listed below for Cisco Networking Technical Support.

e. Knowledge and experience related to the qualifications listed below for CJIS-HAWAII Software Maintenance and Support.

f. Knowledge and experience related to the qualifications listed below for Systems Architecture and Database Design.

g. Knowledge and experience related to the qualifications listed below for Lights Out Transaction Controller Software Maintenance and Support.

h. Knowledge and experience related to the qualifications listed below for Message Broker Software Maintenance and Support.

4. Qualifications may be submitted for each area where vendor knowledge and experience applies.

5. Up to five (5) references for the applicable experience areas requested above, including contact names and phone numbers.

6. Resumes of staff that would be involved in providing the required services.

7. An original and four (4) copies of the Statement of Qualifications must be submitted.

8. Promotional material for the vendor may also be included.

DEADLINE AND CONTACT INFORMATION

Statement of Qualifications must be submitted by 4:00 p.m. on Friday, June 20th, 2008 to:

Hawaii Criminal Justice Data Center

Attention: Roger Stucke

465 South King Street, Room 101

Honolulu, Hawaii 96813

Questions may be directed to:

Roger Stucke at (808) 587-3348 or by e-mail to rstucke@hcjdc.hawaii.gov

1. IBM AIX TECHNICAL SUPPORT

Description of experience in the following areas:

a. Installation and configuration

1) Expertise on the technology and its currency

2) Versions installed.

3) Virtualization experience.

4) SAN experience.

5) Hardware used.

b. Maintenance

1) Performance tuning.

2) Capacity planning.

3) Keeping AIX properly updated/patched.

c. Problem isolation/resolution

1) Tools and techniques used.

d. Protection

1) Backup/Restore experience.

2) Documenting operational procedures for other staff.

3) Allowing appropriate access.

4) Preventing inappropriate access.

e. Supporting Applications and Developers

1) Development experience.

2) Scripting experience.

3) Assistance/Suggestions/Recommendations to developers.

f. Training or knowledge transfer to Other Staff

1) Training experience.

2) Documenting procedures.

g. State of Hawaii network/environment

2. IBM DB2/UDB TECHNICAL SUPPORT

Description of experience in the following areas:

a. Installation and configuration

1) Expertise on the technology and its currency

2) Versions installed.

3) Virtualization experience.

4) SAN experience.

5) Hardware used.

b. Maintenance

1) Performance tuning.

2) Capacity planning.

3) Keeping DB2 server properly updated/patched.

4) Table Indexing

c. Problem isolation/resolution

1) Tools and techniques used.

d. Protection

1) Backup/Restore experience.

2) Documenting operational procedures for other staff.

3) Security and access control

4) Schema unifying between development, test and production databases

e. Supporting Applications and Developers

1) Development experience.

2) Scripting experience.

3) Suggestions/Recommendations to developers.

4) Assisting problem resolution that occurs with applications.

5) Application design support

f. Training or knowledge transfer to Other Staff

1) Training experience.

2) Documenting procedures.

g. State of Hawaii network/environment

3. MICROSOFT SQL SERVER TECHNICAL SUPPORT

Description of experience in the following areas:

a. Installation and configuration

1) Expertise on the technology and its currency

2) Versions installed.

3) Virtualization experience.

4) SAN experience.

5) Hardware used.

b. Maintenance

1) Performance tuning.

2) Capacity planning.

3) Keeping SQL server properly updated/patched.

c. Problem isolation/resolution

1) Tools and techniques used.

d. Protection

1) Backup/Restore experience.

2) Documenting operational procedures for other staff.

3) Allowing appropriate access.

4) Preventing inappropriate access.

e. Supporting Applications and Developers

1) Development experience.

2) Scripting experience.

3) Suggestions/Recommendations to developers.

f. Training or knowledge transfer to Other Staff

1) Training experience.

2) Documenting procedures.

g. State of Hawaii network/environment

4. CISCO NETWORKING TECHNICAL SUPPORT

Description of experience in the following areas:

a. Installation and configuration

1) Expertise on the technology and its currency

2) Network device and design/configuration

3) Security device and design experience

4) IOS update

5) WAN/LAN/Wireless experience

6) Hardware used.

b. Security and management

1) Intrusion detection experience

2) Familiar with Solarwinds and or/other network management tools

c. Problem isolation/resolution

1) Tools and techniques used.

2) Network troubleshooting experience

d. Protection

1) Backup/Restore experience.

2) Documenting operational procedures for other staff.

3) Security and access control

e. Training or knowledge transfer to Other Staff

1) Training experience.

2) Documenting procedures.

f. State of Hawaii network/environment

5. CJIS-HAWAII SOFTWARE MAINTENANCE AND SUPPORT

Description of experience in the following areas:

a. System software and development tools:

1) Microsoft Windows 2003 and XP operating systems

2) Microsoft Internet Explorer (IE)

3) Microsoft IIS (Internet Information Services)

4) PowerBuilder version 9.0 or higher Application Development Tool

6) JBuilder Application Development Tool

7) Eclipse-based Application Development Tool

8) Visual SourceSafe

9) IBM DB2 Universal Database (UDB) Version 8.0 or higher

10) IBM AIX Operating System Version 5.0 or higher

b. Communications protocols, information sharing standards, and hardware input devices:

1) File Transfer Protocol (FTP)

2) Network shared directories

3) Internet Information Services (IIS) virtual directories

4) Web Services

5) Extensible Markup Language (XML) (CJIS XML, Global Justice XML Data Model(GJXDM))

c. Programming languages and techniques:

1) Java 2 Platform, Enterprise Edition (J2EE) Application Server Architecture

2) Java

3) PowerBuilder 9.0 or higher

4) Hypertext Markup Language (HTML)

5) Extensible Stylesheet Language (XSL)

6) Structured Query Language (SQL)

7) C and C#

8) DB2 UDB Triggers

9) DB2 UDB Stored Procedures

10) Graphics for image manipulation (mugshots, JPG files)

11) DLL s (Dynamic Linked Libraries)

6. SYSTEMS ARCHITECTURE AND DATABASE DESIGN

Description of experience in the following areas:

a. System software and development tools:

1) Microsoft Windows 2003 and XP operating systems

2) Microsoft Internet Explorer (IE)

3) Microsoft Visual Basic 6.0

4) Microsoft Visual Studio .NET 1.1 and 2.0

5) Microsoft SQL Server 2005

6) Microsoft IIS (Internet Information Services)

7) Aware NISTPACK and AccuPrint

8) PowerBuilder version 9.0 or higher Application Development Tool

9) JBuilder Application Development Tool

10) Eclipse-based Application Development Tool

11) Visual SourceSafe

12) IBM DB2 Universal Database (UDB) Version 8.0 or higher

13) IBM AIX Operating System Version 5.0 or higher

b. Communications protocols, information sharing standards, and hardware input devices:

1) File Transfer Protocol (FTP)

2) Sockets

3) Network shared directories

4) Internet Information Services (IIS) virtual directories

5) Simple Mail Transfer Protocol/Multipurpose Internet Mail Extensions (SMTP/MIME) (Email receive and send)

6) Web Services

7) MSMQ (Microsoft Message Queue)

8) Extensible Markup Language (XML) (CJIS XML, Global Justice XML Data Model(GJXDM))

9) National Institute of Standards and Technology (NIST) formatted files that conform to the Federal Bureau of Investigation s Electronic Fingerprint Transmission Standard (EFTS)

10) Livescan fingerprint capture device

c. Programming languages and techniques:

1) ASP.NET (Active Server Pages)

2) VB.NET (Visual Basic)

3) C#

4) Classic ASP

5) VB Script

6) Hypertext Markup Language (HTML)

7) SQL Server stored procedures

8) SQL Server triggers

9) XPath and XQuery

10) Graphics for image manipulation (mugshots, fingerprints, JPG files)

11) Custom and Composite Web Controls

12) DLL's (Dynamic Link Libraries)

13) .NET Services

14) Java 2 Platform, Enterprise Edition (J2EE) Application Server Architecture

15) Java

16) Java Script

17) PowerBuilder 9.0 or higher

18) Extensible Stylesheet Language (XSL)

19) Structured Query Language

20) DB2 UDB Triggers

21) DB2 UDB Stored Procedures

7. LIGHTS OUT TRANSACTION CONTROLLER MAINTENANCE AND SUPPORT

Description of experience in the following areas:

a. System software and development tools:

1) Microsoft Windows Server 2003 R2 Standard Edition Service Pack 1

2) Microsoft Windows XP

3) Microsoft Internet Explorer (IE)

4) Microsoft SQL Server 2005 Version 9.00.3042

5) Microsoft Visual Studio 2005

6) Microsoft Visual SourceSafe Version 8.0

b. Communications protocols, information sharing standards, and hardware input devices:

1) IBM XSeries 3650 Intel Xeon CPU 5160 @ 3.0GHz 4.00 GB RAM

2) File Transfer Protocol (FTP)

3) Sockets

4) Network shared directories

5) Internet Information Services (IIS) virtual directories

6) Simple Mail Transfer Protocol/Multipurpose Internet Mail Extensions (SMTP/MIME) (Email receive and send)

7) Web Services

8) Extensible Markup Language (XML) (CJIS XML, Global Justice XML Data Model(GJXDM))

9) National Institute of Standards and Technology (NIST) formatted files that conform to the Federal Bureau of Investigation s Electronic Fingerprint Transmission Standard (EFTS)

10) Livescan fingerprint capture device

c. Programming languages and techniques:

1) VB.NET

2) C#

3) ASP.NET

4) .NET 2.0 Framework Service Pack 1

5) MSMQ (Microsoft Message Queue)

6) Hypertext Markup Language (HTML)

7) Structured Query Language (SQL)

8. MESSAGE BROKER SOFTWARE MAINTENANCE AND SUPPORT

Description of experience in the following areas:

a. System software and development tools:

1) Microsoft Windows Server 2003 R2 Standard Edition Service Pack 1

2) Microsoft Windows XP

3) Microsoft Internet Explorer (IE)

4) Microsoft SQL Server 2005

5) Microsoft SQL Server 2005 Database Mail

6) Microsoft BizTalk Server 2006

b. Communications protocols, information sharing standards, and hardware input devices:

1) Secure File Transfer Protocol (SFTP)

2) Sockets

3) Network shared directories

4) Internet Information Services (IIS) virtual directories

5) Simple Mail Transfer Protocol/Multipurpose Internet Mail Extensions (SMTP/MIME) (Email receive and send)

6) Web Services

7) Extensible Markup Language (XML) (CJIS XML, Global Justice XML Data Model (GJXDM))

c. Programming languages and techniques:

1) XPath and XQuery

2) MSMQ (Microsoft Message Queue)

3) Portable Document Format (PDF) creation

4) Hypertext Markup Language (HTML)

5) .NET 2.0 Framework Service Pack 1

6) Structure Query Language (SQL)