| External Call Center Services |
| Program Summary |
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| Description |
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| Contract Advertisement Category(s): 5 - Consulting; 7 - Information Technology; 19 - Miscellaneous |
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| | Advertisement Appears in the following Sub Categories:
7 - Computer Programming/Systems Analysis/Software Maintenance; 5 - Information Technology; 19 - Interpreters/Sign Language; 19 - Other Miscellaneous Categories Not Elsewhere Classified; 7 - Telecommunication |
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| Contract Advertisement | IFB No. 2008-01 External Call Center Services | | Advertisement Publication Date | 5/21/2008 12:01 AM | | Branch of Government | State Of California | | Agency | CA Children and Families Commission | | Estimated Value | $100,000 - $499,999 | | Duration | July 1, 2008 through June 30, 2011 | | Location(s): | Statewide |
First 5 California is soliciting bids from firms that are able to provide "External Call Center Services". The purpose of this Invitation for Bid (IFB) is to secure a firm that can provide "live" call center support services in Spanish and English between the business hours of 8 a.m. to 5 p.m., Monday through Friday. The successful bidder shall respond to general inquiries as appropriate and will transmit requests for the First 5 California Kit for New Parents (Kit). The Kit is a multi-media, multi-language resource with materials that emphasize the importance of a child's early years. The successful bidder will also provide referrals to programs that partner with First 5 California, e.g., the California Smoker's Helpline. Additionally, the vendor will provide Interactive Voice Response (IVR) messaging support in English and Spanish during non-business hours, including weekends, and provide IVR messaging support in Cantonese, Mandarin, Korean and Vietnamese 24 hours a day, 7 days a week. IVR is a telephone technology that allows a computer to detect voice and touch tones using a normal telephone call.
First 5 California intends to make a single contract award to the most responsive and responsible bidder offering the lowest bid. The procurement is open to all eligible firms and/or individuals that meet the IFB qualification requirements.
Note: The Disabled Veteran Business Enterprise (DVBE) Participation Program Requirements and also the newly enacted DVBE Incentive Regulations apply to this procurement. First 5 California has waived the requirement to advertise in a trade/focus paper for DVBE's for this procurement. However, all other DVBE requirements to secure the 3 percent participating goal, or complete a Good Faith Effort must be met. |
| Bid Submittal Deadline | 6/6/2008 2:30 PM |
| Contract Information Contact | | Name | Bill Madison | | Phone Number | 916.263.1093 | | Fax Number | 916.263.1360 | | Email Address | bmadison@ccfc.ca.gov |
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